<![CDATA[The purpose and goal of this research is to analyze the banking dispute resolution procedures between the Bank and the Customer by the Institute for Mediation and Court Banking. The results of the study suggest if there is a dispute between the customer and the bank, the banking mediation is an option that is very effective, because in addition to greatly shorten the time was also the result of mediation can be executed by both parties to the dispute. Obtained agreement from the mediation process set out in a deed agreement, which shall be final and binding on the customer and the bank. Is defined as final, the dispute can not be asked to do the re mediation process mediation executive function , and is intended to bind the agreement applies as Legislation. However, if the tow sides do not agree and can not find a good meeting point between the customer and the bank, the parties may file a degree of mediation court.Keywords : Dispute resolution, Mediation, Banking]]>
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