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Journal : Journal Sampurasun : Interdisciplinary Studies for Cultural Heritage

PUBLIC SATISFACTION INDEX (IKM) SURVEY AT DEPARTMENT OF INVESTMENT AND ONE STOP INTEGRATED SERVICE (DPMPTSP) IN SUBANG REGENCY Kamal - Alamsyah
SAMPURASUN Vol 4 No 2 (2018): Sampurasun Vol. 4 No. 2 - 2018
Publisher : Lembaga Penelitian Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (352.197 KB) | DOI: 10.23969/sampurasun.v4i02.1066

Abstract

In accordance with the mandate of the law, changes in the system of governance in the region have changed from a centralized model to decentralization. This is characterized by the devolution of most government affairs to the region including the implementation of fiscal decentralization directed to finance the administration of government affairs. Law Number 25 Year 2009 concerning Public Service and Regulation of the Minister for Empowerment of State Apparaturs and Bureaucracy Reform Number 16 Year 2014 on Guidelines for the Survey of the Public Satisfaction Index on Public Service Implementation recommends that every service provider conduct a Public Satisfaction Index (IKM) survey periodically. This research uses deductive quantitative method. Primary data is obtained through direct survey and interview. The data were obtained using questionnaires with closed questions. Types of sample are purposive sampling counted 240 people. The purpose of the survey of IKM on public service units is intended to get opinion of the public regarding the quality of public services in Department of Investment and One Stop Integrated Service (DPMPTSP), Subang Regency. The IKM survey is conducted on four service units, namely Building Permit (IMB), Business License (SIUP), Company Registration Certificate (TDP) and Industrial Registration Certificate (TDI). Measurement of IKM survey of public services using PERMENPANRB Number 16 Year 2014 which consists of 9 aspects: 1) Requirements; 2) Procedures; 3) Time of service; 4) Costs / Tariffs; 5) Product Specifications Type of Service; 6) Executing Competencies; 7) Executive Conduct; 8) Service Notice; and 9) Complaint Handling, Suggestions and Feedback. IKM from four types of public services in Subang Regency DPMPTSP of 3.20 or if converted by 79.89. The results of the IKM are in the category of Quality of Service Performance B (Good).
REGIONAL TAX SERVICE QUALITY STRATEGY RIGHTS TO LAND AND BUILDING IN THE CITY OF BEKASI Asep Kusdiman Jauhari; Wahyudin Wahyudin; Kamal Alamsyah
SAMPURASUN Vol 7 No 1 (2021): Sampurasun Vol. 7 No. 1 - 2021
Publisher : Lembaga Penelitian Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/sampurasun.v7i1.3201

Abstract

The main problem in this research is that the service quality strategy of the Regional Tax on Acquisition of Land and Building Rights (BPHTB) in Bekasi City has not been effective. The research method used by researchers is descriptive analysis with this type of research is qualitative. Qualitative methods are chosen with the consideration that this method is expected to obtain real data and is able to study research problems in depth so that the expected results can be obtained. Based on the results of the analysis, that there are strategic factors that can improve the quality of local tax services for land and building rights acquisition fees in Bekasi City, namely structural development strategy factors, development or simplification strategies, infrastructure development strategies, cultural or cultural development strategies and development strategies. entrepreneurship However, in its implementation there are strategic factors that have not been running effectively, namely entrepreneurial development strategy factors, so that there are still problems faced related to improving the quality of local tax services for Acquisition of Land and Building Rights in Bekasi City. This of course also has not been able to provide the best way to provide quality public services, especially with regard to local tax services for Acquisition of Land and Building Rights in Bekasi City.