Article Per Year (5 Year)
p-Index From 2019 - 2024
0.23
P-Index
This Author published in this journals
All Journal Students´ Journal of Economic and Management
Martea Hayu Nuraeni, 15.05.61.0001
Students' Journal of Economic and Management
Economics, Econometrics & Finance

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
PENGARUH NILAI PELANGGAN DAN KEPERCAYAAN TERHADAP KEPUASAN PELANGGAN KARTU HALO TELKOMSEL (STUDI PADA PELANGGAN KARTU HALO DI SEMARANG) Martea Hayu Nuraeni, 15.05.61.0001; Sutejo, Bambang
Students' Journal of Economic and Management Vol 8 No 1 (2019): VOL. 8 NO. 1 APRIL 2019
Publisher : Students' Journal of Economic and Management

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to analyze the influence of customer value and trust in customer satisfaction. This research was conducted at Grapari Telkomsel Semarang. The population in this study were TelkomHalo kartuHalo customers. The number of samples used in this study were 100 people. Data collection is done by questionnaire with purposive sampling technique. The data analysis technique used is multiple linear regression analysis to determine the effect of customer value variables and confidence in satisfaction of Telkomsel kartuHalo customers in Semarang. The results of the study show that (1) customer value has a positive and significant effect on customer satisfaction (2) trust does not have a positive and significant effect on customer satisfaction.
Co-Authors Ali Djamhuri