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Angreni, Endah
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ANALISIS PERISTIWA PENYEBAB PADA KETERLAMBATAN PROYEK APARTEMEN Rosdianto, Moch Afif; Suef, Mokh; Angreni, Endah
JURNAL AKUNTANSI DAN MANAJEMEN Vol 2 No 1 (2018): AUGUST
Publisher : UNUSA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33086/amj.v2i1.64

Abstract

A Project could be told success if it had a capability to fulfill a project’s goal, which was project could be done either in time or do not have a major lateness. Many things were affecting project buildings processing. This research purpose was to analyze whose causing lateness for apartment buildings project event in Surabaya. To analyze so many cause lateness event would be needed a systematic method approach. This research’s method was used a Fault Tree Analysis (FTA) Method which was used to seek cause event and the probability of lateness. Not only two of those methods, but also expert judgment technique was conducted by using questionnaire to seek probability and to analyze variable cause event. As a result of FTA method was obtained a very high probability of lateness with the main cause event was classified into 4 groups, were caused by owner, caused by supervising consultants, caused by contractor, and caused by environment circumstances. From four of those main causes was obtained some results, first of all from owner’s perspective were a lot of assignment alteration and late payment installment to contractor, second of all from supervising consultants’ perspective was a checklist survey result in certain area, the contractor’s work could not be continued because of such a certain things, third of all from contractor’s perspective was caused by inaccurate work method, and the last of all from environment circumstances was the local people felt so agitated because of the project location to close to them.
ANALISIS TINGKAT KEPUASAN PELANGGAN TERHADAP PELAYANAN PT PELNI (PERSERO) Rohman, Arif Fatkur; Syairudin, Bambang; Angreni, Endah
JURNAL AKUNTANSI DAN MANAJEMEN Vol 1 No 2 (2018): Maret
Publisher : UNUSA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33086/amj.v1i2.81

Abstract

Development and competition business of transporting had been restrictive. Each operators race competition do innovation, efficiency, and continuous improvement. The customers of PT Pelni from year to year continues to decrease. Although actually PT Pelni also improve themselves, repair service and innovation, but still be unable to improve the number of passengers. This study attempts to know the level customer satisfaction PT Pelni to make known well and innovation that has done is in line with hope customers. The measurement of the customer satisfaction PT Pelni done with the approach servqual method. Aspects which are under consideration includes 5 dimensions main namely tangibles, reliability, responsiveness, assurance, and empathy which divided in 29 indicators variable. This research using respondents as the sample. Data analysis used the analysis method servqual and cartesious diagrams. The research results show that there are inconquirity between hope customers by the fact experienced. The largest is in dimension tangible, with the gap an average of -1,3.While gap smallest there are in dimension responsiveness -0,42. Analysis by diagram cartecious show you some attribute in the main priority improvement: furnishings that high quality (2), facilities shopping centers on a vessel (4), the availability of a bed with the corresponding numbers of a ticket (6), size cabin large (7), and the condition a clean room (8). All those attributes including in dimension of tangible.
Co-Authors Bambang Syairudin, Bambang Mokh. Suef Rohman, Arif Fatkur Rosdianto, Moch Afif