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All Journal ETIKONOMI Kinerja Journal of Education and Learning (EduLearn) Binus Business Review Humaniora
Azman Ismail
Universiti Kebangsaan Malaysia
Humanities Economics, Econometrics & Finance Education Library & Information Science Social Sciences Other

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The Role of Mentoring Program in Enhancing Mentees’ Academic Performance Azman Ismail; Michael Kho Khian Jui
Journal of Education and Learning (EduLearn) Vol 8, No 1: February 2014
Publisher : Intelektual Pustaka Media Utama

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (168.933 KB) | DOI: 10.11591/edulearn.v8i1.201

Abstract

According to institutions of higher learning literature, mentoring program has two important features: communication and support. The ability of mentors to appropriately implement comfortable communication and provide adequate support may ehance positive mentee outcomes, especially academic performance. Although the nature of this relationship is crucial, little is known about the role of mentoring program as an important predictor of mentees’ academic performance in the higher education mentoring research literature. Therefore, this study was conducted to measure the relationship between mentoring program and mentees’ academic performance using self-administered questionnaires gathered from undergraduate students in Malaysian institutions of higher learning in Sarawak. The results of SmartPLS path model showed two important outcomes: firstly, communication positively and significantly correlated with academic performance. Secondly, support positively and significantly correlated with academic performance. The result demonstrates that mentoring program does act as an important predictor of mentees’ academic performance in the organizational sample. Thus, discussion, implications and conclusion are elaborated.
Relationship between Service Quality and Behavioral Intentions: The Mediating Effect of Customer Satisfaction Azman Ismail; Ilyani Ranian Rose; Rabaah Tudin; Norazryana Mat Dawi
ETIKONOMI Vol 16, No 2 (2017)
Publisher : Faculty of Economic and Business

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (590.793 KB) | DOI: 10.15408/etk.v16i2.5537

Abstract

This study was undertaken to measure the relationship between service quality, customer satisfaction and behavioral intentions. A survey method was employed to collect data from customers who received treatments at army medical organizations in Malaysia. The outcomes of Smart-PLS path model analysis confirmed that relationship between service qualities features (tangible, reliability, responsiveness, assurance and empathy) with customer satisfaction were positively and significantly correlated with behavioral intentions. This result demonstrates that effect of tangible, reliability, responsiveness, assurance and empathy on behavioral intentions was mediated by customer satisfaction.DOI: 10.15408/etk.v16i2.5537
Managers' Roles in Performance-Based Reward Enhancing Employees’ Feelings of Procedural Justice Azman Ismail; Mohd Ridwan Abd Razak
KINERJA Vol. 21 No. 2 (2017): KINERJA
Publisher : Faculty of Business and Economics Universitas Atma Jaya Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24002/kinerja.v21i2.1279

Abstract

This study assesses the correlation between managers’ roles in performance based reward and procedural justice at disaster agencies in Malaysia. The outcomes of SmartPLS (PLS-SEM) path model analysis demonstrated that the capability of management to correctly apply communication, involvement and performance assessment in performance-based reward could lead to higher employees' feelings of procedural justice in the organizational sample. Further, this study offers discussion, implications, and conclusion.Keywords: Managers’ roles, performance based reward, procedural justice, SmartPLS
Human-Oriented Leadership and Organizational Commitment in US Subsidiary Company Based in Sarawak Azman Ismail; Yusniati Ishak; Munirah Hanim Yusuf
Binus Business Review Vol. 7 No. 3 (2016): Binus Business Review
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/bbr.v7i3.1752

Abstract

This article was conducted to examine the relationship between human-oriented leadership (HOL) and organizational commitment. A survey method was employed to obtain data from the employees of one US subsidiary companybased in Sarawak. Results of the Partial Least Squares (SmartPLS) model analysis confirmed that participative leadership, supportive leadership, and empowerment act as important antecedents of organizational commitment.These findings reveal that the capability of managers practicing HOL styles (supportive, participative, and empowerment) has enhanced employees’ commitment to the organization.
Effect of Management of Performance Reward Systems on Subordinates’ Satisfaction with Job in Malaysian Fire and Rescue Department Azman Ismail; Yusniati Ishak; Anis Anisah Abdullah
Binus Business Review Vol. 8 No. 2 (2017): Binus Business Review
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/bbr.v8i2.1947

Abstract

This research was to measure the correlation between management of performance reward systems on subordinates’ satisfaction towards the job. A survey method was utilized to collect data from subordinates who worked at the headquarters of fire and rescue departments in Malaysia. The outcomes of SmartPLS path model analysis display two important findings. First, the implementation of information delivery and performance assessment in handling performance reward systems have enhanced subordinates’ intrinsic job satisfaction, but the implementation ofinvolvement hypothesized performance reward systems has not enhanced subordinates’ intrinsic job satisfaction. Second, implementation of information delivery, involvement and performance assessment in handling performance reward systems have also enhanced subordinates’ extrinsic job satisfaction.
Role Ambiguity and Role Overload as Important Predictors of Work-Family Conflict NurIzzaty Mohamad; Azman Ismail; Nurul Muna Mohamad; Sholihien Ahmad; Zulkefli Yahy
Humaniora Vol. 7 No. 4 (2016): Humaniora
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/humaniora.v7i4.3600

Abstract

Work stress hadtwo important components: role ambiguity and role overload. This research used a cross-sectional research design because it permited the researchers to integrate the work stress literature and the actual survey as the main procedure of collecting data for this study. Therefore, this study was conducted to determine the relationship between the work stress and work-family conflict of workers using 97 questionnaires collected from navy in Malaysia. The outcomes of testing hypothesis by using smartPLS path model confirmed two important findings. First, role ambiguity was significantly correlated with work-family conflict. Second, role overload was significantly correlated with work-family conflict. This result confirms that the ability of employees to appropriately manage the ambiguity and overload in performing daily job may reduce reduce work-family conflict in the studied organization. 
Co-Authors Anis Anisah Abdullah Azmawaty Mohamad Nor Ilyani Ranian Rose Michael Kho Khian Jui Mohd Ridwan Abd Razak Munirah Hanim Yusuf Norazryana Mat Dawi NurIzzaty Mohamad Nurul Afiqah Foboy Nurul Muna Mohamad Rabaah Tudin Sholihien Ahmad Yusniati Ishak Zulkefli Yahy