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All Journal Teras Jurnal JPM (Jurnal Pemberdayaan Masyarakat) Civil and Environmental Science Journal (CIVENSE) JUTEKS - Jurnal Teknik Sipil Jurnal Serambi Engineering Abdi Dosen : Jurnal Pengabdian Pada Masyarakat Jurnal Pembelajaran Pemberdayaan Masyarakat (JP2M) Journal Innovation of Civil Engineering (JICE)
Ita Suhermin Ingsih
Universitas Islam Malang
Religion Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Economics, Econometrics & Finance Education Energy Engineering Environmental Science Languange, Linguistic, Communication & Media Materials Science & Nanotechnology Public Health Social Sciences Transportation Other

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Journal : Journal Innovation of Civil Engineering (JICE)

 1 
EVALUATING THE CUSTOMER SATISFACTION ON THE SERVICE QUALITY OF TULANGAN SIDOARJO NEW MARKET PARKING Kurnia Hadi Putra; Ita Suhermin Ingsih; Ramadhani Stevian Darmawan
Journal Innovation of Civil Engineering (JICE) Vol 2, No 2 (2021)
Publisher : Universitas Islam Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33474/jice.v2i2.14691

Abstract

The evaluation of customer satisfaction becomes a vital aspect for investigating the satisfaction level of customer toward the parking service at Tulangan New Market. This research aimed at improving the service quality and performance of parking facilities at Tulangan New Market. It also intended for investigating the characteristic of customer who frequently use the parking facilities. To ease the data analysis, the researcher used Important Perfomance Analysis (IPA) method. The assessment upon 60 respondent concerning the satisfaction and interest was portrayed in quadrant 1, whereas quadrant 2 only had 1 point of questionnaire instrument. Quadrant 3 in the cartesian diagram only gained 2 questionnaire instrument and quadrant 4 had 8 questionnaire instrument. Accordingly, the respondents were satisfied with the performances of 8 questionnaire instrument because quadrant 4 earned the most points. The conclusion, the customers of parking felt satisfied with existing service of parking facility.
SATISFACTION LEVEL OF PASSENGERS, SERVICE & FACILITY OF KMP DHARMA BAHARI SUMEKAR III BY IPA AND CSI METHODS Kurnia Hadi Putra; Ita Suhermin Ingsih; Bambang Wahyudi
Journal Innovation of Civil Engineering (JICE) Vol 2, No 1 (2021)
Publisher : Universitas Islam Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33474/jice.v2i1.11273

Abstract

Transport intends to ease the movement from one place to another. KMP Dharma Bahari Sumekar III belongs to one of transport facilities operated at Kalianget Port in Sumenep.This research aimed at investigating the satisfaction level of passengers taking KMP Dharma Bahari Sumekar III by implementing the methods of Importance Performance Analysis (IPA) and Customer Satisfaction Index (CSI). The research result indicated several essential attributes i.e. Quadrant II (toilet cleanliness in KMP Dharma Bahari Sumekar III and facility convenience for passengers in KMP Dharma Bahari Sumekar III and Quadrant II (safety in KMP Dharma Bahari Sumekar III, cleanliness in KMP Dharma Bahari III, the ability of officer in KMP Dharma Bahari Sumekar III to respond fast the emergent problems and be responsible on the safety and cozines of passengers). Meanwhile, the result of CSI method obtained 71,47%.
ANALYZING THE LEVEL OF SERVICE AT ANJUK LADANG TERMINAL, NGANJUK REGENCY BY IMPORTANCE PERFORMANCE ANALYSIS (IPA) METHOD Kurnia Hadi Putra; Ita Suhermin Ingsih; Ikhsan Dwi Mukharom
Journal Innovation of Civil Engineering (JICE) Vol 3 No 2 (2022)
Publisher : Universitas Islam Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33474/jice.v3i2.18156

Abstract

A bus terminal is an infrastructure for road transportation to drop off and pick up passengers. Anjuk Ladang Terminal in Nganjuk Regency, which is a busy terminal, requires services that can provide comfort and safety for passengers.Therefore, this research was aimed at investigating the level of service of the Anjuk Ladang bus terminal and determining the level of passenger satisfaction toword terminal service through questionnaires employing the ImportancePerformance Analysis method. Furthermore, it was intended to investigate the suitability of the facilities at the Anjuk Ladang terminal based on the Regulation of the Regulation of the minister of Transportation Number PM 132 in 2015.The result of analyzing the user of Anjuk Ladang Terminal service indicated that they where quite satisfied with the interior display, environmental cleanliness, courtesy of officers in aserving customers,and terminal officer honesty. Meanwhile, quadrant I of the Cartesian diagram demonstrated limitations in term of customer care from the staff, cleanliness in the toilet and passenger waiting rooms, as well as security at the terminal. In conclusion, Anjuk Ladang Terminal must improve the quality of services included in quadrant I. However, the facolity’s suitability has complied with the Regulation of the Minister of Transportation Number PM 132 in 2015.
Co-Authors Abdul Wafi Achmad Wicaksono Amy Wadu Anggraini, Dita Wahyu Anita Rahmawati Attamimi, Marwan Hanan Bambang Wahyudi George Winaktu Ika Nuriyanti Ikhsan Dwi Mukharom Ilyas, Mohammad Kabalmay, Nirza Asyani Kobarubun, Syahrul Iqbal Kurnia Hadi Putra M. Zainul Arifin Ni’am, Mahmad Alfian Nikin Hardati, Ratna Ramadhani Stevian Darmawan Ratna Kusumawardhani Safi, Asrini Ubaidillah, Hanif Umar Al Faruq, Umar Umi Kalsum