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All Journal Teras Jurnal JPM (Jurnal Pemberdayaan Masyarakat) Civil and Environmental Science Journal (CIVENSE) Jurnal Serambi Engineering Abdi Dosen : Jurnal Pengabdian Pada Masyarakat Jurnal Pembelajaran Pemberdayaan Masyarakat (JP2M) Journal Innovation of Civil Engineering (JICE)
Ita Suhermin Ingsih
Universitas Islam Malang
Religion Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Economics, Econometrics & Finance Education Energy Engineering Environmental Science Languange, Linguistic, Communication & Media Public Health Social Sciences Transportation Other

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Journal : Journal%20Innovation%20of%20Civil%20Engineering%20(JICE)

 1 
EVALUATING THE CUSTOMER SATISFACTION ON THE SERVICE QUALITY OF TULANGAN SIDOARJO NEW MARKET PARKING Kurnia Hadi Putra; Ita Suhermin Ingsih; Ramadhani Stevian Darmawan
Journal Innovation of Civil Engineering (JICE) Vol 2, No 2 (2021)
Publisher : Universitas Islam Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33474/jice.v2i2.14691

Abstract

The evaluation of customer satisfaction becomes a vital aspect for investigating the satisfaction level of customer toward the parking service at Tulangan New Market. This research aimed at improving the service quality and performance of parking facilities at Tulangan New Market. It also intended for investigating the characteristic of customer who frequently use the parking facilities. To ease the data analysis, the researcher used Important Perfomance Analysis (IPA) method. The assessment upon 60 respondent concerning the satisfaction and interest was portrayed in quadrant 1, whereas quadrant 2 only had 1 point of questionnaire instrument. Quadrant 3 in the cartesian diagram only gained 2 questionnaire instrument and quadrant 4 had 8 questionnaire instrument. Accordingly, the respondents were satisfied with the performances of 8 questionnaire instrument because quadrant 4 earned the most points. The conclusion, the customers of parking felt satisfied with existing service of parking facility.
SATISFACTION LEVEL OF PASSENGERS, SERVICE & FACILITY OF KMP DHARMA BAHARI SUMEKAR III BY IPA AND CSI METHODS Kurnia Hadi Putra; Ita Suhermin Ingsih; Bambang Wahyudi
Journal Innovation of Civil Engineering (JICE) Vol 2, No 1 (2021)
Publisher : Universitas Islam Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33474/jice.v2i1.11273

Abstract

Transport intends to ease the movement from one place to another. KMP Dharma Bahari Sumekar III belongs to one of transport facilities operated at Kalianget Port in Sumenep.This research aimed at investigating the satisfaction level of passengers taking KMP Dharma Bahari Sumekar III by implementing the methods of Importance Performance Analysis (IPA) and Customer Satisfaction Index (CSI). The research result indicated several essential attributes i.e. Quadrant II (toilet cleanliness in KMP Dharma Bahari Sumekar III and facility convenience for passengers in KMP Dharma Bahari Sumekar III and Quadrant II (safety in KMP Dharma Bahari Sumekar III, cleanliness in KMP Dharma Bahari III, the ability of officer in KMP Dharma Bahari Sumekar III to respond fast the emergent problems and be responsible on the safety and cozines of passengers). Meanwhile, the result of CSI method obtained 71,47%.
ANALYZING THE LEVEL OF SERVICE AT ANJUK LADANG TERMINAL, NGANJUK REGENCY BY IMPORTANCE PERFORMANCE ANALYSIS (IPA) METHOD Kurnia Hadi Putra; Ita Suhermin Ingsih; Ikhsan Dwi Mukharom
Journal Innovation of Civil Engineering (JICE) Vol 3 No 2 (2022)
Publisher : Universitas Islam Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33474/jice.v3i2.18156

Abstract

A bus terminal is an infrastructure for road transportation to drop off and pick up passengers. Anjuk Ladang Terminal in Nganjuk Regency, which is a busy terminal, requires services that can provide comfort and safety for passengers.Therefore, this research was aimed at investigating the level of service of the Anjuk Ladang bus terminal and determining the level of passenger satisfaction toword terminal service through questionnaires employing the ImportancePerformance Analysis method. Furthermore, it was intended to investigate the suitability of the facilities at the Anjuk Ladang terminal based on the Regulation of the Regulation of the minister of Transportation Number PM 132 in 2015.The result of analyzing the user of Anjuk Ladang Terminal service indicated that they where quite satisfied with the interior display, environmental cleanliness, courtesy of officers in aserving customers,and terminal officer honesty. Meanwhile, quadrant I of the Cartesian diagram demonstrated limitations in term of customer care from the staff, cleanliness in the toilet and passenger waiting rooms, as well as security at the terminal. In conclusion, Anjuk Ladang Terminal must improve the quality of services included in quadrant I. However, the facolity’s suitability has complied with the Regulation of the Minister of Transportation Number PM 132 in 2015.
UTILIZATION OF MADURA COARSE AND FINE AGGREGATES IN LOW-TRAFFIC ROAD PAVEMENTS Ratih Sekartadji; Kurnia Hadi Putra; Theresia Maria Candra Agusdini; Mutiara Firdausi; Ita Suhermin Ingsih; Faizal Maulana
Journal Innovation of Civil Engineering (JICE) Vol 4 No 1 (2023)
Publisher : Universitas Islam Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33474/jice.v4i2.19935

Abstract

Aggregates from Sampang are still rarely used in flexible pavement. Therefore, this research is to identify the effects of coarse aggregate and soft aggregate from Sampang – Madura, to recognize their performance in the HRS – WC mixture. It adopted Bina Marga General Standards 2010, Division 6 (Revision 3) for HRS – WC mixture, by testing the physical characteristic of coarse aggregate and soft aggregate from Sampang (in terms of specific gravity and absorption, coarse aggregate wear and tear, and sieve passing Nr. 200) and Marshall Characteristic Testing with asphalt content variables of 6%, 6,5%, 7%, 7,5%, and 8% of the total mixture, each with 3 tested objects. With reference to the physical aggregate characteristic, it was found that the coarse aggregate satisfied the specification standard. On the other hand, the value of the specific gravity of the soft aggregate was still lower than the specification standard, i.e., 2,25 gram/cm2, while the minimum standard was 2,5 gram/cm3. It definitely affected the performance of the HRS – WC mixture. As the volume of the mixture was larger and left a larger cavity in the mixture, it required larger content of asphalt in order to generate a mixture qualifying the Bina Marga General Standards 2010, Division 6 (Revision 3). Based on the results of Marshall Test Characteristic Testing, it was found that the optimum content of asphalt was 8% of the total mixture. Keywords: Sampang; Coarse aggregate and soft aggregate; HRS WC; Aggregates physical characteristic, Marshall Testing
THE EFFECT OF OVERLOAD ON THE DESIGN OF LIFE OF ROAD PAVEMENT (CASE STUDY: KOTI ROAD, JAYAPURA CITY) Kurnia Hadi Putra; Ita Suhermin Ingsih; Theresia Maria Candra Agusdini; Mila Kusuma Wardani; Felicia Tria Nuciferani; Muhammad Exchel Cakra Putra
Journal Innovation of Civil Engineering (JICE) Vol 4 No 1 (2023)
Publisher : Universitas Islam Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33474/jice.v4i1.19936

Abstract

The roads hold a vital role in the transportation system in the Province of Papua, especially in the Jayapura area. However, real road conditions often experience a decrease in performance (damage) due to construction failures or deviant utilization. On Koti Road in Jayapura, sometimes vehicles passing it do not match the maximum permissible load. Consequently, excessive loading on the pavement can directly affect the design life of a road section. Therefore, this study aims to analyze the percentages of actual overload on each vehicle class, the increase in the cumulative VDF value, and the decrease in the design life on Koti Road, Jayapura. The research results indicated that the actual overload on Koti Road, Jayapura, obtained 81.06% for group 6a, 43.13% for group 6b, and 40.42% for group 7a. According to the Bina Marga method (1987), the cumulative VDF value increased by 133.8% due to actual excessive load in the field, while based on the NAASRA method (2004), it was 121.2%. In terms of the actual overload effects, the design life decreased by 9,273 years, or 46,365%, from the 20-year design life using the Bina Marga (1987) method, while based on the NAASRA (2004) method, the decrease in design life was 8.7898 years, or 43.949%, from the 20-year life plan. Keywords: Importance Performance Analysis; Facility Feasibility; Field Show Terminal
Co-Authors Abdul Wafi Achmad Wicaksono Anggraini, Dita Wahyu Anita Rahmawati Attamimi, Marwan Hanan Bambang Wahyudi Faizal Maulana Felicia Tria Nuciferani Firdausi, Mutiara George Winaktu Ika Nuriyanti Ikhsan Dwi Mukharom Ilyas, Mohammad Kabalmay, Nirza Asyani Kobarubun, Syahrul Iqbal Kurnia Hadi Putra M. Zainul Arifin Mila Kusuma Wardani Muhammad Exchel Cakra Putra Ni’am, Mahmad Alfian Nikin Hardati, Ratna Ramadhani Stevian Darmawan Ratih Sekartadji Safi, Asrini Theresia Maria Candra Agusdini Ubaidillah, Hanif Umar Al Faruq, Umar Umi Kalsum