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Banga, Wempy
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Social Sciences

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KUALITAS PELAYANAN TRANSPORTASI LAUT DALAM UPAYA MENINGKATKAN KEPUASAN PENGGUNA JASA LAYANAN PENYEBERANGAN TOROBULU-TAMPO (STUDY PADA PELABUHAN FERRY TOROBULU) Muis, Amalia; Banga, Wempy; Liwaul, Liwaul
REZ PUBLICA Vol 6, No 1 (2020): March - May
Publisher : Universitas Halu Oleo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33772/rzp.v6i1.13556

Abstract

This type of research is to use a qualitative descriptive approach. Data collection techniques carried out with library research, field studies, include: Interviews, Observation, and documentation.  The results showed that the Quality of Service to the Satisfaction of Sea Transportation Service Users at the Torobulu Ferry Port was measured from the four indicators of service quality, namely simplicity, clarity and certainty, as well as the economic and equitable fairness provided by the officers from which the indicators were quite good but the simplicity indicators at the ASDP counters as well as indicators of clarity and certainty to the accuracy of the ship's trip schedule still need to be improved so that the quality provided can give satisfaction to service users as measured through the three indicators in order to create a sense of expectation that is not yet effective and needs to be optimized, visiting people back quite well, and recommend the torobulu ferry port services that still need to be optimized.
Fungsi Koordinasi Kedinasan Terhadap Pelaksanaan Kerjasama Pada Dinas Transmigrasi Kabupaten Buton Hardi, Hartina; Banga, Wempy; Kadir, Abdul
REZ PUBLICA Vol 6, No 4 (2020): Desember-Februari
Publisher : Universitas Halu Oleo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33772/rzp.v6i4.16609

Abstract

The research objective was to determine the coordination function of official staff and the factors that influence coordination at the Buton Regency Transmigration Service. Data collection techniques used in this study are by means of library research and field research using observations (observation), interviews and documentation. The results of the research show that the implementation of the coordination function is quite well done where in the completion of an activity it has run optimally in accordance with what has been planned and in accordance with the main tasks that have been determined and the factors that affect coordination can be adjusted to the activities that occur in the transmigration office which makes every existing activity can be carried out quite well even though there are still obstacles that occur
Co-Authors Abdul Kadir Hardi, Hartina liwaul, liwaul Muis, Amalia