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All Journal Quantitative Economics and Management Studies Panrannuangku Jurnal Pengabdian Masyarakat
Daga, Rosnaini
Departemen Manajemen, Institiut Bisnis dan Keuangan Nitro
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Health Professions Library & Information Science Mathematics

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Strategies to Improve Service Quality Through Digitalization of Banking Services at PT. Bank Negara Indonesia (Persero) Tbk Daga, Rosnaini; Nawir, Fadliyani; Pratiwi, Dhita
Quantitative Economics and Management Studies Vol. 2 No. 5 (2021)
Publisher : Yayasan Ahmar Cendekia Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (298.18 KB) | DOI: 10.35877/454RI.qems359

Abstract

The strategy of improving service quality through the digitalization of services is a strategy that a company uses to develop digital-based services to answer consumers' increasingly digital needs. Likewise, the banking business continues to innovate to improve the quality of its services. The digitization of banking services is one strategy that can answer problems that occur in terms of improving the quality of banking services. PT. Bank Negara Indonesia Central Jakarta has implemented digitalization of services for the last 3 (three) years. It can be seen from the annual report and internal interviews that Bank Negara Indonesia has achieved good performance targets. However, several obstacles are faced in implementing the digitalization strategy for services such as legacy IT systems. This work culture is not yet digital and poor coordination between BNI's internal divisions. Some of these things need to be considered more seriously to achieve PT. Bank Negara Indonesia's vision and mission.
Pandemi COVID-19 Memberdayakan Ibu-Ibu yang kehilangan Pekerjaan untuk Mengelolah Sedekah Jum’at ke Mesjid dan Panti asuhan di Kota Makassar Daga, Rosnaini; Salam, Karta Negara
Panrannuangku Jurnal Pengabdian Masyarakat Vol. 2 No. 1 (2022)
Publisher : Lembaga Penelitian dan Pengembangan Teknologi dan Rekayasa, Yayasan Ahmar Cendekia Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35877/panrannuangku522

Abstract

Pandemi COVID-19 di Indonesia pertama kali dideteksi pada tanggal 2 Maret 2020, ketika dua orang terkonfirmasi tertular dari seorang warga negara Jepang. Pada tanggal 9 April, pandemi sudah menyebar ke 34 provinsi dengan DKI Jakarta, Jawa Barat dan Jawa Tengah. Hingga 30 Juli 2021, Indonesia telah melaporkan 3.372.374 kasus positif menempati peringkat pertama terbanyak di Asia Tenggara. Dalam hal angka kematian, Indonesia menempati peringkat ketiga terbanyak di Asia dengan 92.311 kematian. Di tengah situasi pandemi seperti ini tentunya telah menimbulkan dampak yang sangat besar terhadap seluruh aspek, utamanya dalam aspek perekonomian. Komunitas Gebug Jum’at di Kota Makassar memiliki salah satu program yang bernama Jumat Berkah dimana kegiatan dilaksanakan setiap hari jumat berupa pembagian makanan baik itu makanan berat maupun makanan ringan kepada warga di Kota Makassar dengan tujuan sedekah dan menyambung silaturahmi antar warga setempat yang notabenenya warga menengah ke bawah karena kegiatan dilakukan secara bersama-sama.
Co-Authors Dhita Pratiwi AR Nawir, Fadliyani Salam, Karta Negara