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All Journal Jurnal Keuangan dan Bisnis
Yeniyati, Prisca
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Economics, Econometrics & Finance Education

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Analisis Pengaruh Kualitas Jasa Pelayanan Terhadap Kepuasan Mahasiswa Sri Ratnasari, Agatha Septianna; Wijaya, Antonny; Yeniyati, Prisca
Jurnal Keuangan dan Bisnis Vol 17 No 1 (2019): Jurnal Keuangan dan Bisnis Edisi Maret Volume 17 Nomor 1 2019
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat Universitas Katolik Musi Charitas

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (461.335 KB) | DOI: 10.32524/jkb.v17i1.432

Abstract

The aim of this reseach is to analyze the impact of Service Quality towards Students Satisfaction within Musi Charitas Chatolic University (MCCU).  Service quality has five determinants, which are reliability, responsiveness, assurance, emphaty and tangibles. These determinants should be fit with MCCU basic values  CHAMPION.   Research Sample 214 students from  three faculties of MCCU using  convenience sampling technique. Data Analyze Technique using Simple Regression and frequent tabulation. The results indicated that Students have not been satisfied yet with the service quality required and still need continuously improvement to improve sustainability competitiveness.
Co-Authors Fransiska Soejono riyanto, agustinus Sri Ratnasari, Agatha Septianna Suzzana Winda Artha Mustika Theresia Sunarni Wijaya, Antonny