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All Journal JURNAL KAJIAN KESEHATAN MASYARAKAT JURNAL INOVASI KESEHTAN MASYARAKAT
Girsang, Rostiodertina
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Education Health Professions Public Health

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ANALISIS FAKTOR YANG BERHUBUNGAN DENGAN KUNJUNGAN PASIEN DALAM PEMANFAATAN PELAYANAN KESEHATANA DI POLI UMUM PUSKESMAS BAH BOLON KABUPATEN SIMALUNGUN TAHUN 2019 Margata, Linda; Girsang, Rostiodertina
Jurnal Kajian Kesehatan Masyarakat Vol 1 No 1 (2019): Jurnal Kajian Kesehatan Masyarakat
Publisher : Fakultas Kesehatan Masyarakat, Institut Kesehatan Deli Husada Deli Tua

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36656/jk2m.v1i1.863

Abstract

Puskesmas is a community first aid center. Therefore the Puskesmas was established in the community. Utilization of health services is the process of interaction or relationship between consumers who use services and health service providers. The service process provided starts from the registration stage until the patient gets treatment and healing. This study aims to determine the relationship of facilities and infrastructure, human resources, and distance with the utilization of health services at Bah Bolon Health Center, Simalungun Regency in 2019. This type of research uses analytic descriptive with cross sectional approach with sampling technique using Non Probability Sampling with Accidental Sampling technique. The number of samples in this study were 77 respondents namely Patients who used the Bah Bolon Puskesmas Service. Data were obtained using a questionnaire then in the data analysis using logistic regression test. Based on the analysis of the logistic regression test the most dominant variable associated with the low utilization of health services at the Bah Bolon Health Center is Facilities and Infrastructure the value of p = 0.037 and OR = 3.205. It can be concluded that incomplete Facilities and Infrastructure is a factor in the low utilization of services at the Bah Bolon Health Center in Simalungun District, which is 3,205 times more influential than the Puskesmas with complete facilities and infrastructure.
UPAYA PENINGKATAN JUMLAH KUNJUNGAN PASIEN DITINJAU DARI SERVICE QUALITY DI KLINIK PRATAMA PELITA KASIH MEDAN TAHUN 2017 Manaluu, Elisabet; Girsang, Rostiodertina; Hasnita, Evi
Jurnal Inovasi Kesehatan Masyarakat Vol 1 No 1 (2019): Jurnal Inovasi Kesehatan Masyarakat
Publisher : Fakultas Kesehatan Masyarakat, Institut Kesehatan Deli Husada Deli Tua

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36656/jikm.v1i1.868

Abstract

The existence of private health facilities is needed in assisting health services. Health facilities are required to be able to provide quality health services with affordable medical expenses so as to increase the number of patient visits. The purpose of this study is to determine the effort increase of patient visits number that observed from service quality in Clinic of Pratama Pelita Kasih Medan in 2017. This study use cross sectional analytic. The population of this study is all patients who had record and get treatment in Clinic of Pratama Pelita Kasih, Medan, as many as 229 patients and use accidental sampling technique. Data collecting use questionnaire. Data is analyzed by used chi square test and data processing program. The result of research shows that there is significant correlation (the value of p 0,041) between health service quality and patient satisfaction, there is no significant correlation (the value of p=0.653) between health service quality and number of respondent (patient). There was a significant relationship (the value of p=0.021) between satisfaction with the number of respondents (patient). It is suggested that the performance of health services can be improved in order to be able to compete with the clinic of Pratama through the addition of medical personnel (general practitioner, dentist, pediatrician, nerve and geneacologyst), competent paramedical personnel (nurse, midwife, chemical analyst), diagnostic equipments (such as ultrasonograph) and change previous types of medication to more affordable medicines to reduce expensive medical treatment.
Co-Authors Evi Hasnita, Evi Linda Margata Manaluu, Elisabet