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INDEKS KEPUASAN MASYARAKAT (IKM) DALAM PELAYANAN SIM PADA SATLANTAS POLRES DUMAI Hildawati
Jurnal Niara Vol. 12 No. 1 (2019)
Publisher : FAKULTAS ILMU ADMINISTRASI UNIVERSITAS LANCANG KUNING

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (416.691 KB) | DOI: 10.31849/nia.v12i1.2641

Abstract

Service quality is one of the important studies in bureaucratic reform. Until now, the problems of services provided by the government/ state to the people who make arrangements tend to still have many complaints. Such as the issue of service time which is not in accordance with the standards, convoluted service procedures to the problems of facilities and infrastructure which are considered to be less supportive of the implementation of services. At the Satllantas Polres Dumai, the same problems still occur, including in the service of obtaining a driver's license (SIM). Through Minister of Administrative Reform and Bureaucratic Reform Regulation Number 14 of 2017 concerning Guidelines for Preparing Community Satisfaction Surveys in this study a survey was conducted to find out people's perceptions and satisfaction with the services performed by the Satlantas Polres Dumai in servicing people who manage SIMs. The survey method refers to the provisions in the Minister of Administrative Reform and Bureaucratic Reform Regulation No. 14 of 2017 concerning Guidelines for Preparing the Community Satisfaction Survey. From the results of the study it is known that the IKM value of service quality in obtaining a SIM at the Satlantas Polres Dumai is 3.16 which is in the interval 2.51 - 3.25. Based on these results, the conversion value of IKM obtained is 78.94, which is in the intervals of 62.51 - 81.25 with service quality is B and service performance is categorized as GOOD
PERAN GURU DALAM MENINGKATKAN KREATIVITAS ANAK MELALUI ALAT PERMAINAN PAPAN STIK PINTAR DI TK PAUD PELITA BANGSA DESA BILO KABUPATEN TOLI-TOLI Samsiar1 Samsiar1; Kasmiati; Hildawati
Ana' Bulava: Jurnal Pendidikan Anak Vol. 3 No. 2 (2022)
Publisher : Program Studi Pendidikan Anak Usia Dini (PIAUD), Instutut Agama Islam Negeri (IAIN) Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24239/abulava.Vol3.Iss2.90

Abstract

Anak usia dini adalah kelompok anak yang berada dalam proses pertumbuhan dan perkembangan yang bersifat unik dalam arti memiliki pola pertumbuhan dan perkembangan (koordinasi motorik halus dan motorik kasar) intelegensi (daya pikir, daya cipta, kecerdasan emosi dan kecerdasan spiritual) sosial emosional (sikap dan perilaku serta agama) bahasa dan komunikasi yang khusus dengan tingkat pertumbuhan dan perkembangan maka dibutuhkan peran guru untuk mewujudkan proses perkembangan yang maksimal khususnya pada perkembangan kreativitas.Hasil penelitian ini menunjukan tiga tahapan peran guru dalam meningkatkan kreativitas anak melalui permainan papan stik pintar yaitu tahapan pembelajaran,tahapan pelaksanaan dan tahaapan penilaian.