Article Per Year (5 Year)
p-Index From 2019 - 2024
0.61
P-Index
This Author published in this journals
All Journal Ilmu Administrasi Publik Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi
Sakawati, Herlina
Unknown Affiliation
Humanities Economics, Econometrics & Finance Social Sciences Other

Published : 4 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 4 Documents
Search

 1 
PELAYANAN PENERBITAN STNK DI KANTOR SISTEM ADMINISTRASI MANUNGGAL SATU ATAP (SAMSAT) KABUPATEN BONE Sakawati, Herlina; Widyawati, Widyawati; Ahmad, Sulmiah
Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Vol 14, No 2 (2017): Jurnal Ilmu Administrasi
Publisher : Sekolah Tinggi Ilmu Administrasi Lembaga Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31113/jia.v14i2.116

Abstract

Kewajiban negara untuk melayani setiap warga negara mendorong pemerintah untuk mempersiapkan seluruh aparatnya guna meningkatkan pelayanan, khususnya pelayanan penerbitan STNK. Segala bentuk permasalahan yang ada dalam pengurusan STNK menjadi beban bagi pemerintah sebab hal tersebut memberikan kesan negatif terhadap pemberi pelayanan. Tujuan dari penelitian ini adalah untuk mengetahui pelayanan penerbitan STNK di kantor Samsat Kabupaten Bone. Metode yang digunakan adalah metode penelitian deskriptif dengan pendekatan kualitatif. Hasil penelitian menunjukkan bahwa dilihat dari 5  fokus pelayanan yaitu 1) kehandalan (reliability); 2) bukti langsung (tangibles); 3) daya tanggap (responsiviness); 4) jaminan (assurance); 5) empati (empathy), sudah mampu memberikan pelayanan prima kepada masyarakat, namun dari kelima fokus pelayanan tersebut yang perlu mendapatkan perhatian lebih lanjut terkhusus pada fokus daya tanggap (responsiviness). Dan dari 7 faktor determinan yang digunakan untuk melihat proses pelayanan penerbitan Surat Tanda Nomor Kendaraan Bermotor di Kantor Samsat Kabupaten Bone, 4 diantaranya menjadi faktor pendukung dalam proses pelayanan yaitu faktor 1) faktor kesadaran; 2) faktor pendapatan; 3) faktor keterampilan petugas; 4) faktor sarana. Sedangkan dua faktor lainnya menjadi faktor penghambat dalam pelayanan penerbitan STNK di Kantor Samsat Kabupaten Bone yaitu, faktor aturan dan faktor organisasi. Dengan masih terdapatnya kekurangan dalam pemberian pelayanan penerbitan STNK, Penting bagi pihak Kantor Samsat Kabupaten Bone untuk mengoptimalkan pelayanan sesuai dengan tujuan, visi, misi, dan motto yang diinginkan dalam rangka terwujudnya pelayanan prima.
Institutional Capacity in Clean Water Management in Jeneponto Regency Sakawati, Herlina; Sulmiah, Sulmiah; Rukmana, Novayanti Sopia; Widyawati, Widyawati; Sari, Andi Tenri Citra
Jurnal Ilmiah Ilmu Administrasi Publik Vol 9, No 2 (2019)
Publisher : Program Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (204.925 KB) | DOI: 10.26858/jiap.v9i2.12311

Abstract

This study aims to analyze the institutional capacity in Jeneponto Regency in the management of clean water. The study was conducted using descriptive qualitative methods. Data collection is done through observation and interview techniques, which are strengthened from data from related institutions. The results showed that five dimensions were used to look at institutional capacity, only one dimension contributed to increasing the existing institutional capacity, namely the Social Norms, Values and Practice dimensions. And for the other four dimensions namely, individual dimensions, organizational dimensions, organizational network dimensions, and public governance dimensions still need to be improved. Institutional capacity in the management of clean water in Jeneponto Regency requires rules that govern cooperation between all agencies that have a connection in the management of clean water. The government needs to give training and education to employees.
Position Promotion and Employee Performance in The Regional Secretariat of Makassar City Yamin, Muhammad Nur; Sakawati, Herlina; Putri, Nur Qamaria
Jurnal Ilmiah Ilmu Administrasi Publik Vol 9, No 2 (2019)
Publisher : Program Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (265.889 KB) | DOI: 10.26858/jiap.v9i2.12336

Abstract

The research aims to find out how the influence of job promotions on employee performance in the Makassar City Regional Secretariat by using quantitative methods. Determination of the sample in the study using the slovin formula as many as 73 employees with a simple random sampling technique. Data collection techniques using observation, questionnaires and documentation. The data analysis technique used is simple linear regression and t test. The results showed that: (1) The level of promotion in the Makassar City Regional Secretariat was in the good category following the operational standard procedures in accordance with Law No. 5 of 2014 and its derivative rules, (2) the level of performance of employees in the Makassar City Regional Secretariat is in the very high category, and (3) the t-test shows that H0 is rejected and H1 is accepted, which means that promotion is a positive and significant effect on employee performance in the Makassar City Regional Secretariat shown by the equation Ý = 11.614 + 0.711X. Basically employees have the desire to experience promotions will tend to have good performance, if achieved or not the performance targets are used as a basis for assessment in the promotion of positions in addition to loyalty, education level and work experience. Leaders must pay more attention to the promotion of positions to employees who are able to maintain high performance, the promotion of the right position as needed will have a positive influence on improving employee performance
Interest Affect and Type of benefits in the Implementation of the Slumless City Program in Bone Regency, South Sulawesi Sakawati, Herlina; Sulmiah, Sulmiah; Salam, Rudi; Widyawati, Widyawati
Jurnal Ilmiah Ilmu Administrasi Publik Vol 11, No 2 (2021)
Publisher : Program Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jiap.v11i2.26441

Abstract

The handling of slum areas through the City Without Slums program has been implemented in a number of areas since 2016, after the Ministry of Public Works and Public Housing issued Circular No. 40/SE/DC/2016. The program is expected to improve the quality of the environment so that the level of welfare and the regional economy will increase. Through this article, the researcher intends to provide an overview of the implementation of the City Without Slums program in Bone Regency, from the aspect of Interest Affect and Type of Benefits, through a qualitative research method. By using Interactive Model Analysis, in processing the data from the observations. documentation and interviews, it was found that the City Without Slums program in Bone Regency was carried out with an orientation to the public interest with a decentralized system and community empowerment. The government formulates a strategy for dealing with slum areas by paying attention to the suitability between community needs and existing problems, then the community is used as the main actor in implementing the strategy. This program has also provided collective benefits for the local government and the people of Bone Regency, in terms of the economy and the provision of public services. In order for the implementation of the KOTAKU program in Bone Regency to run optimally, the government needs to pay attention to the capabilities and number of existing program implementers.
Co-Authors Ahmad, Sulmiah Novayanti Sopia Rukmana, Novayanti Sopia Putri, Nur Qamaria Rudi Salam Sari, Andi Tenri Citra Sulmiah, Sulmiah Widyawati Widyawati Yamin, Muhammad Nur