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Sulam, Sulam
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Penerapan Standar Operasional Prosedur Terhadap Efektifitas Pelayanan Keuangan di IAIN Sultan Amai Gorontalo: - Sulam, Sulam; Domopolii, Mujahid; Usman Dilo, Asna
Al-Buhuts Vol. 15 No. 2 (2019): Al-Buhuts
Publisher : Institute Agama Islam Negeri (IAIN) Sultan Amai Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (454.448 KB) | DOI: 10.30603/ab.v15i2.1120


Standard Operating Procedure (SOP) is an instrument that contains the processes and procedures of an activity based on a standard that has been standardized. This study determined the effect of the application of standard operating procedures on the effectiveness of financial services, especially at IAIN Sultan Amai Gorontalo. This research used a quantitative approach, with data collection methods through tests, questionnaires, and interviews. Data analysis was conducted to test the effect of the tested variables, namely the application of SOP (X) to IAIN Sultan Amai Gorontalo financial services (Y). The results showed that the application of SOP conducted at IAIN Sultan Amai Gorontalo influenced financial services at IAIN Sultan Amai Gorontalo. In its implementation, the SOP implemented at IAIN Sultan Amai Gorontalo has made financial services easier and more directed.