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All Journal Management and Economics Journal (MEC-J)
Maesaroh, Eka Siti
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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The role of customer satisfaction on the effect of service quality and corporate image on customer loyalty Cholisati, Nurifatul; Maesaroh, Eka Siti; Rohman, Fatchur; Puspaningrum, Astrid
MEC-J (Management and Economics Journal) Vol 3, No 3 (2019)
Publisher : Faculty of Economics, State Islamic University of Maulana Malik Ibrahim Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (505.503 KB) | DOI: 10.18860/mec-j.v3i3.7472

Abstract

This study tested and analyzed the effect of service quality and corporate image on customer loyalty by mediating customer satisfaction with customers of PT. Bank Rakyat Indonesia (Persero) Tbk. Bondowoso branch. The sample used in this study amounted to 172 respondents with a sampling technique that is purposive sampling. The data analysis used in this study is partial least square with the help of smartpls 3.0 software. The results of this study indicate that all direct influences on each pathway are significant. Customer satisfaction acts as a partial mediation on the effect of service quality and corporate image on customer loyalty.
The Effect of Social Factors and Brand Image on The Decision of Parents in Choosing Education Services Educated by The Parent's Attitude Khair, Muthi Abul; Maesaroh, Eka Siti; Aisjah, Siti; Sunaryo, Sunaryo
MEC-J (Management and Economics Journal) Vol 4, No 2 (2020)
Publisher : Faculty of Economics, State Islamic University of Maulana Malik Ibrahim Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18860/mec-j.v4i2.7462

Abstract

This study aims to examine and analyze the influence of social factors and brand image on decision making mediated by the attitude of parents of Al-Izzah Natural Elementary School, Sidoarjo Regency. The sampling technique is probability sampling and uses a saturated sampling method with a sample of 84 respondents. However, only 83 questionnaires can be processed using Partial Least Square. The results showed that social factors and brand image influence attitudes and decisions and attitudes also influence decisions. Looking at the mediating variables shows that attitudes give a partial mediating role to the influence of social factors and brand image on decisions. In further research, it is recommended to add new variables and the scope of the sample population to provide more complex and different results.
Co-Authors Ali Djamhuri Astrid Puspaningrum Cholisati, Nurifatul Khair, Muthi Abul Siti Aisjah Sunaryo Sunaryo