Article Per Year (5 Year)
p-Index From 2019 - 2024
0.23
P-Index
This Author published in this journals
All Journal Jurnal Rekavasi Jurnal Sistem dan Manajemen Industri
Djamal, Nugraheni
Unknown Affiliation
Computer Science & IT Engineering Industrial & Manufacturing Engineering Transportation

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
ANALISIS KUALITAS PELAYANAN PUBLIK DENGAN METODE FUZZY-SERVICE QUALITY (F-SERVQUAL) DAN INDEX POTENTIAL GAIN CUSTOMER VALUE (IPGCV) Widyarto, Wahyu Oktri; Djamal, Nugraheni; Adhim, Fauzul
Jurnal Sistem dan Manajemen Industri Vol 2, No 2 (2018)
Publisher : Universitas Serang Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (726.342 KB) | DOI: 10.30656/jsmi.v2i2.769

Abstract

This study aims to analyze the level of service quality and prioritize improvements. The method that used in this study is service quality (SERVQUAL) combined with fuzzy concepts to find out the gap between expectations and consumer perceptions through five dimensions namely tangible, reliability, responsiveness, assurance, and empathy. Fuzzy concepts are used to present uncertainties over respondents' assessment of subjective questionnaires. To determine the priority of improvement, used the Customer Value Index Potential Gains (IPGCV) method. Based on processing data results by using fuzzy-servqual method, it is known that the Tangible dimension has a gap of -0.13, the Reliability dimension has a gap of -0.13, the Responsive dimension has a gap of -0.14, the dimension of Assurance has a gap of -0.12, Empathy dimension has a gap of -0.11. The negative value on fuzzy-servqual assessment can be interpreted that the overall service has not met customer expectations. Achievement of the quality level is equal to 0.8606 which is indicates the quality of services still need improvement because the level of service quality is less than 1. Based on calculation using the PGCV Index, it is known that services which have the highest priority are employees who have adequate support from their institutions so that they can carry out their duties properl
STUDI LITERATUR DALAM PENGUKURAN KINERJA SUPPLY CHAIN PADA E-COMMERCE MENGGUNAKAN INDIKATOR-INDIKATOR KINERJA DARI DIMENSI TEKNOLOGI INFORMASI Widyarto, Wahyu Oktri; Shofa, Mohamad Jihan; Djamal, Nugraheni
Jurnal Rekavasi Vol 8 No 1 (2020)
Publisher : Jurusan Teknik Industri, Institut Sains & Teknologi AKPRIND Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Era revolusi industri 4.0 ditandai dengan penggunaan internet of things (IoT) menuntut adanya perubahan model bisnis menjadi lebih efektif dan efisien. Sebagai konsekuensinya dunia bisnis melakukan perubahan dengan menggunakan e-commerce pada rangkaian proses yang dilakukan. Sama halnya dengan proses bisnis pada umumnya, model bisnis e-commerce juga memerlukan keterlibatan berbagi pihak yang sering disebut dengan istilah Supply Chain Management (SCM). Adanya keterlibatan dari berbagi pihak dalam jaringan supply chain (SC) e-commerce, diperlukan pengukuran kinerja SC untuk melakukan efektivitas yang dilakukan. Tantangannya adalah pengukuran kinerja SC pada e-commerce yang pada umumnya dilakukan pada perusahaan non e-commerce. Paper ini akan membahas tentang identifikasi Key Performance Indicator (KPI) pada pengukuran kinerja SC e-commerce berdasarkan dimensi teknologi informasi melalui studi literatur.
Co-Authors Adhim, Fauzul Shofa, Mohamad Jihan Wahyu Oktri Widyarto