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Mefri, Happy
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Economics, Econometrics & Finance

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PENGARUH KUALITAS PELAYANAN KARYAWAN FRONT OFFICE TERHADAP KEPUASAN TAMU MENGINAP DI HOTEL THE AXANA PADANG Mefri, Happy; Yuliana, Yuliana; Abrian, Youmil
Journal of Home Economics and Tourism Vol 10, No 3 (2015): Priode September 2015
Publisher : Faculty of Tourism and Hospitality - Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (706.244 KB)

Abstract

This study aims to determine the effect of service quality to the Front Office employee satisfaction Hotel guests staying at Axana Padang . This type of research is associative causal . The population in this study is the average number of guests staying ie 1,711 people per month . The number of samples in this study are numbered 95 people were taken using the formula Riduwan . The sampling technique is non-probability sampling , ( incidental sampling ) . Collecting data using a questionnaire based on Likert Scale which has proven its validity and reliability . Results of linear regression analysis sedarhana obtained F count with sig . 0.005 < 0.05 , then the variable can explain the variable service quality customer satisfaction significantly , with R Square of 0.083 . This means that service quality affects customer satisfaction by 8.3 % and 91.7 % influenced by other factorsKeyword: Quality, Service , Employee , Satisfaction , and Guests.
PENGARUH KUALITAS PELAYANAN KARYAWAN FRONT OFFICE TERHADAP KEPUASAN TAMU MENGINAP DI HOTEL THE AXANA PADANG Mefri, Happy; Yuliana, Yuliana; Abrian, Youmil
Journal of Home Economics and Tourism Vol 10, No 3 (2015): Priode September 2015
Publisher : Faculty of Tourism and Hospitality - Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (706.244 KB)

Abstract

This study aims to determine the effect of service quality to the Front Office employee satisfaction Hotel guests staying at Axana Padang . This type of research is associative causal . The population in this study is the average number of guests staying ie 1,711 people per month . The number of samples in this study are numbered 95 people were taken using the formula Riduwan . The sampling technique is non-probability sampling , ( incidental sampling ) . Collecting data using a questionnaire based on Likert Scale which has proven its validity and reliability . Results of linear regression analysis sedarhana obtained F count with sig . 0.005 < 0.05 , then the variable can explain the variable service quality customer satisfaction significantly , with R Square of 0.083 . This means that service quality affects customer satisfaction by 8.3 % and 91.7 % influenced by other factorsKeyword: Quality, Service , Employee , Satisfaction , and Guests.V
Co-Authors Youmil Abrian Yuliana Yuliana