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All Journal Journal of Governance and Public Policy Risâlah, Jurnal Pendidikan dan Studi Islam Volksgeist: Jurnal Ilmu Hukum Dan Konstitusi International Journal of Social Science and Business Indonesia Law Review (ILREV)
Zaid, Zaid
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Education Law, Crime, Criminology & Criminal Justice Social Sciences

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 1 
Customer Loyalty During Pandemic: Understanding Loyalty Through the Lens of Online Ride Hailing Service Quality Pratondo, Katon; Zaid, Zaid
International Journal of Social Science and Business Vol 5, No 1 (2021)
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ijssb.v5i1.30933

Abstract

This research study aimed to research and analyze the influence of service quality on customer loyalty mediated by customer delight on online ride hailing industry in D.I. Yogyakarta. This research method used quantitative analysis involving data taken using a purposive sampling technique to collect the data from 128 online ride hailing customers in D.I. Yogyakarta with certain criteria as a sample. The sample data was then collected through a survey by using a questionnaire distributed to respondents. The data that had been obtained then analyzed through regression analysis, and path analysis by using the SPSS Statistics 25 program. The result of this study indicated that while service quality had positive influence on customer delight and customer loyalty. Customer delight also had a positive influence on customer loyalty, and at the same time played an important role in mediating the influence of service quality on customer loyalty. This study indicates that service quality plays an important and becomes the key role in influencing customer delight which is at the same time is an important factor in gaining customer loyalty in online ride hailing industry. Besides service quality, it turns out that customer Delight also has a positive influence on customer loyalty. and as a mediator, its role in mediating service quality on customer loyalty is also proven to be effective.
Should the State Control Tariffs? Zaid, Zaid; Dawaki, Farouk Aisha; Ololade, Sabit Kazeem
Journal of Governance and Public Policy Vol 8, No 1 (2021): February 2021
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jgpp.811340

Abstract

Tariffs or price control has been a controversial subject in recent years. The debate between legal experts and economists is still a hot topic in any discussion. Tariff control regulated in the work creation omnibus law seems to be a topic that must be discussed again regarding this regulation’s urgency. Are specific prices so impressive that the government can intervene in regulating them? This article examines the urgency of rules regarding price controls to create a healthy competitive environment. After conducting a critical literature review, it was analyzed with critical analysis and looking at the objective of competition law was to maximize welfare by protecting competition. The results in this article indicated that the government could only intervene in regulating price-fixing only if companies’ pricing could harm the country’s economy and consumer welfare. The government, therefore, had an interest in regulating the price ceiling. Meanwhile, the price floor, which was believed to be pro-consumer and could promote consumer welfare had no interest and should not have been limited by the government.
Ketika Keamanan Privasi Data Pribadi Semakin Rentan, Bagaimana Negara Seharusnya Berperan? Zaid, Zaid
Volksgeist: Jurnal Ilmu Hukum dan Konstitusi Vol 4 No 1 (2021)
Publisher : Faculty of Sharia, State Institute of Islamic Studies (IAIN) Purwokerto, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24090/volksgeist.v4i1.4492

Abstract

This article aims to determine the role and responsibility of the government in protecting personal data of all individuals, studied through normative research methods with a statutory and conceptual approach. The results of this study ultimately outlines what must be done by the government by forming law on personal data protection which guarantees its determination, implementation and supervision, forming its Sector Supervisory and Regulatory Agency, forming the Attorney General's Office to prepare a court that is responsive in handling personal data privacy violations.
Does the Discourse on the Increase of Value Added Tax have any legitimacy? Utilitarian Point of View Erawan, M. Aufar Saputra Pratama; Zaid, Zaid; Fauzi, Muhammad Oky
International Journal of Social Science and Business Vol 5, No 3 (2021): August
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ijssb.v5i3.37298

Abstract

From a utilitarian point of view, this research aimed to examine and assess the fifth draft of the KUP law, which plans to increase tariffs and the imposition of VAT on goods and services that should be excluded. By conducting a prescriptive analysis using the normative method, the results of this study found that the VAT rate would be increased to 12% with a minimum of 5% and a maximum of 15%. And in general, this policy can violate the principles of utilitarianism because it tends to injure social welfare. However, if VAT is only set on certain goods and services that are more exclusive to subsidize goods and services consumed by the poor, it will gain legitimacy in utilitarianism.
The Obligation to Use Bahasa Indonesia in National Trade: A Juridical Review zaid, Zaid; Indrianto, Anggraeni Pratama; Dimas, Fathir Arya
International Journal of Social Science and Business Vol 5, No 3 (2021): August
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ijssb.v5i3.37146

Abstract

Language is a very important essence and a very basic aspect. Therefore, every human being in various activities and life is always closely related to it. This includes trading. Considering that no research discusses the use of bahasa Indonesia in national trade, especially after passing the omnibus law on job creation, so by using the normative juridical method, this study aims to identify and analyze the need for the use of Indonesian which has emerged as the national language and the ideal official language as part of the from national identity in national trade to achieve fair trade. The results of this study ultimately conclude that the use of bahasa Indonesia in national trade is mandatory for every party, especially business actors in determining the inclusion of Indonesian on labels of goods and services that are distributed and traded domestically.
IMPLEMENTATION OF SCHOOL BASED MANAGEMENT TO IMPROVE THE QUALITY OF ISLAMIC EDUCATION AT MTS NEGERI 1 IN PALU CITY Zaid, Zaid
Risâlah, Jurnal Pendidikan dan Studi Islam Vol 7 No 2 (2021): Pendidikan dan Studi Islam
Publisher : Fakultas Agama Islam Universitas Wiralodra Indramayu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31943/jurnal_risalah.v7i2.196

Abstract

The study aims to describe the implementation of school based management to improve the quality of Islamic Education. The study was qualitative approach in MTs Negeri 1 Palu. The study results showed that (1) Madrasah independence can be seen in the availability of educators and education personnel and the availability of adequate facilities and infrastructure. (2) Madrasah partnerships/cooperation are good; this can be seen from the madrasah's internal relations that have been well established through working meetings, briefings, and MGMPs. Meanwhile, with external parties, it can be proven that the madrasa has established a relationship with the institution by being proven by the MoU. (3) The implementation of the program is managed by each component of the madrasa, by preparing written implementation instructions such as K13 document, organizational structure, division of tasks for teachers and education staff, academic regulations, and madrasa rules. (4) Program evaluation is more focused on academic programs than on learning and teacher performance effectiveness and efficiency, implementing Madrasah Self Evaluation and Madrasah accreditation. and the Inspectorate General (IRJEN) of the Ministry of Religion.
An Overview Of The Regulations Of Corporate Social Responsibility (CSR) Labelled Product Zaid, Zaid
Indonesia Law Review
Publisher : UI Scholars Hub

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Over the last 5 years, Indonesia has experienced an emergency of illegal products. Most of them are imported products that do not have adequate labeling standards which can adversely affect both domestic or national trade and stakeholders. On the other hand, product labels are one of the most effective ways to detect the legality, safety, and warranty of a product. This article aims to explore and analyze how the role of product labels can protect and cover social interests. In addition, this research also tries to observe how ethics and laws or regulations regulate product labels to provide a moral foundation and legal certainty and ensure that all interests are maintained. The findings of this study imply that product labeling is a must in an ethical review as well as a legal obligation in order to achieve a fair trade by safeguarding and ensuring the interests of stakeholders. The scope of the law and social responsibility from product labels is not only for humans which includes the protection of social or consumer welfare but also includes the planet which includes the protection of the environment, to animals which include the protection of animal welfare.
Co-Authors Dawaki, Farouk Aisha Dimas, Fathir Arya Erawan, M. Aufar Saputra Pratama Fauzi, Muhammad Oky Indrianto, Anggraeni Pratama Ololade, Sabit Kazeem Pratondo, Katon