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All Journal Jurnal Teknik Elektro Universitas Tanjungpura Journal of Innovation, Business and Entrepreneurship Specta Journal of Technology
Ramadhani, Rizky
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Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Electrical & Electronics Engineering Environmental Science

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The Influence of Service Quality Dimensions towards Customer Satisfaction and Customer Loyalty Ramadhani, Rizky; Raafaldini Mirzanti, Isti
Journal of Innovation, Business and Entrepreneurship Vol 4, No 1 (2019)
Publisher : Journal of Innovation, Business and Entrepreneurship

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (294.357 KB)

Abstract

Abstract. Coffee consumption in Indonesia has been increasing in the past few years, thus promoting new coffee shops to open each year. The key factors in building a successful coffee shop is through the continuous improvement of the product and its service. Good product in coffee industry can be defined as a good taste and aroma coffee, from its acidity and its sweetness. Through service, a coffee shop could gain loyal customers whenever they are satisfied and will return as repetitive customers, thus creating a sustainable coffee shop. This research aims to find out service quality, customer satisfaction, and customer loyalty of Jack Runner Roastery. This research is using a quantitative approach by distributing questionnaires to Jack Runner Roastery’s customer. The correlation between service quality dimensions and customer satisfaction is analyzed using multiple linear regression, while customer satisfaction towards customer loyalty is analyzed using simple linear regression.  Results shows that reliability, tangibles, empathy and responsiveness have a positive significant influence towards customer satisfaction, while assurance has no significant influence. Furthermore, the study shows that customer satisfaction has a significant influence towards customer loyalty. The research provides recommendation for coffee shops to improve their service quality to gain customer satisfaction and customer loyalty. Keywords: Customer Loyalty, Customer Satisfaction, Service Quality.
ANALISIS RANGKAIAN FULL WAVE RECTIFIER DENGAN FILTER KAPASITOR, PEMBAGI TEGANGAN, BUFFER DAN PENGUAT DIFFERENSIAL PADA SENSOR ARUS Giyantara, Andhika; Mudeng, Vicky; Ramadhani, Rizky; Wulandari, Rizky
SPECTA Journal of Technology Vol 3 No 2 (2019): SPECTA Journal of Technology
Publisher : LPPM ITK

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35718/specta.v3i2.44

Abstract

Abstrak Penelitian ini menyajikan perancangan dan analisis sebuah sensor arus yang terdiri dari rangkaian penyearah gelombang penuh dengan filter kapasitor, pembagi tegangan, buffer, dan penguat diferensial. Metode yang digunakan untuk mengukur nilai arus pada sensor adalah dengan menetapkan salah satu resistor pada rangkaian pembagi tegangan sebagai resistor referensi (Rs). Metode ini didasarkan pada hukum Ohm dalam menentukan nilai arus yang melalui suatu jalur. Hasil percobaan yang dilakukan telah membuktikan teori yang disajikan.   Kata Kunci: metode resistif, pengukuran arus, rangkaian sensor arus.
REDESAIN JARINGAN WIFI UNTAN DI AREA FAKULTAS TEKNIK UNIVERSITAS TANJUNGPURA Ramadhani, Rizky; Suryadi, Dedy; Pontia W, F. Trias; Imansyah, Fitri
Jurnal Teknik Elektro Universitas Tanjungpura Vol 2, No 1 (2020): Jurnal S1 Teknik Elektro UNTAN
Publisher : Faculty of Engineering, Universitas Tanjungpura

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Internet merupakan suatu jaringan komunikasi yang menghubungkan satu media elektronik dengan media lainnya. Adanya internet akan memberikan kemudahan dalam proses pengiriman layanan data secara online dan real time. Agar layananlayanan tersebut dapat dinikmati oleh pengguna, maka perlunya coverage yang luas serta jaringan yang baik. Manfaat yang dapat dinikmati dari internet yaitu dapat mengirim pesan lewat email, mendownload materi-materi dan memudahkan dalam mencari informasi yang dibutuhkan. Di Fakultas Teknik Universitas Tanjungpura, kualitas jaringan internetnya belum memadai. Berdasarkan pengukuran yang dilakukan terdapat banyak data hasil pengukuran yang menunjukkan kualitas RSSI mulai dari sangat bagus, bagus, sedang, buruk, dan sangat buruk dari wifi Untan pada setiap rute nya. Untuk nilai RSSI yang di dapat setiap waktu tentunya akan berbedabeda. Hal ini bergantung pada rute yang dilewati, letak access point, daya pancar access point, obstacle dan user dari wifi Untan tersebut. Maka dari itu, perlunya desain jaringan yang tepat dengan struktur bangunan kampus sangatlah diperlukan demi menunjang kegiatan belajar mengajar di Fakultas Teknik Universitas Tanjungura.
Co-Authors Dedy Suryadi Fitri Imansyah Giyantara, Andhika Mudeng, Vicky Pontia W, F. Trias Raafaldini Mirzanti, Isti Rizky Wulandari, Rizky