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All Journal Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja dan Administrasi Pelayanan Publik
Safitri, Yudiantarti
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Social Sciences Other

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BUDAYA ORGANISASI DAN INOVASI PELAYANAN: MENYIMAK PENGALAMAN DARI KECAMATAN DI LINGKUNGAN PEMERINTAH KABUPATEN AGAM, SUMATERA BARAT Safitri, Yudiantarti
Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja dan Administrasi Pelayanan Publik Vol 13, No 2 (2010)
Publisher : Center fo State Civil Apparatus Training and Development and Competency Mapping

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (200.871 KB) | DOI: 10.31845/jwk.v13i2.311

Abstract

An organization?s culture is something that created, transformed, or cared for by members of the organization. Whereas innovation can be explained as a process in which economic and social values are combined to from a science which is developed and implemented in order to increase a product, process, or new service. An innovation to an organization cannot be separated from the organization?s ability to learn. An organization?s culture needs to keep developing in order to create innovation which leads to increased performance in local government. Regency districts have developed many innovations to public service. The public service innovation that has been developed is a perfect collaboration between local governments (that tried to develop organizational cultures) and local citizens (who honor the local culture.) Positive combinations of organizational cultures and local cultures are able to create a public service innovation for sub district in Agam regency governmental area
PENGEMBANGAN CO-PRODUCTION: SEBAGAI UPAYA MENINGKATKAN PARTISIPASI MASYARAKAT DALAM PENINGKATAN PELAYANAN PUBLIK (BEST PRACTICE PADA PELAYANAN PUBLIK DI KOTA BANDUNG) Safitri, Yudiantarti; Andari, Rosita Novi
Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja dan Administrasi Pelayanan Publik Vol 18, No 1 (2015)
Publisher : Center fo State Civil Apparatus Training and Development and Competency Mapping

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1147.406 KB) | DOI: 10.31845/jwk.v18i1.218

Abstract

The co-production concept is becoming a new trend in the UK to make improvements in public services with innovative way. Loeffler pointed out that co-production in public services means professionals and citizens making better use of each other?s assets, resources and contributions to achieve better outcomes and improved efficiency (it takes two?professionals and communities). There are four types of co-production; co-commissioning, co-assessment, codesigning, and co-delivery. By using these types of co-production, public services can be developed and it involves public participation in the process. Bandung is one of the cities that have various types of programs, with these programs government tries to involve communities to work together with the government to improve public services. However, thereare some weaknesses in some programs thus making the programs? implementation inefficient. (Needham, 2007) By using the coproduction concept, these programs can be developed to achieve maximum results. In the end, all cities in Indonesia can use the co-production concept to improve public services in their cities. All that is needed is for each city?s mayor to implement the co-production concept.
Co-Authors Rosita Novi Andari, Rosita Novi