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LEVEL OF STUDENT TRAVELER SATISFACTION FACULTY OF ECONOMICS AND BUSINESS UKI TO QUALITY OF TRAVELOKA SERVICES Iman , Jaka; Sautman Sinaga; Ktut Silvanita Mangani
Fundamental Management Journal Vol. 5 No. 1 (2020): ISSN: 2540-9816 (print) 2540-9220 (online) Volume:5 No.1 April 2020
Publisher : Universitas Kristen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33541/fjm.v5i1.1670

Abstract

Currently the tour and travel business in Indonesia has experienced a rapid increase. This is seen from the high interest of Indonesian travelers to travelThis research is quantitative, the sample taken is active students in the even semester of the Faculty of Economics and Business, Indonesian Christian University, as many as 96 respondents. To measure the level of satisfaction of traveloka consumers, a performance analysis and performance of the Cartesian diagram is used, and the variables used in this study are professionalism and skills, attitudes and behavior, accessibility and flexibility, reliability and trustworthiness, recovery and reputation and credibility. Keywords : professionalism and skills, attitudes and behavior, accessibility and flexibility, reliability and trustworthiness, recovery and reputation and credibility, customer satisfaction and services quality
THE EFFECT OF EASE, TRUST AND SECURITY ON INTEREST IN USING GOPAY ON THE GOJEK APPLICATION (Case Study Of Society In The Lippo Cikarang) Marbun, Yuli Fransiska; Sautman Sinaga; Poerwaningsih
Fundamental Management Journal Vol. 6 No. 1p (2021): ISSN: 2540-9816 (print) Volume:6 No.1 April 2021
Publisher : Universitas Kristen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33541/fjm.v6i1p.2832

Abstract

Currently experiencing increasingly rapid technological developments, which have influenced the current economic development. In this modern era, technological developments have made changes where the current payment system has shifted cash into a non-cash payment instrument, its development has further increased. This research is quantitative in nature, the sample was taken in the study, namely the Lippo Cikarang society of respondents as many as 100, to measure interest using Gopay, namely the F test, T test, R2 (coefficient of determination) used. And variables used in this research are ease, trust, security. Keywords : ease, trust, security, interest in using, Gopay
ANALISIS KEPUASAN KONSUMEN TERHADAP PRODUK SOFF STUDI KASUS TERHADAP WARGA PERUMAHAN LAPANGAN PORS: KELURAHAN SERDANG KECAMATAN KEMAYORAN JAKARTA PUSAT Robitha Anugrah; Sautman Sinaga; Carolina F. Sembiring
Buletin Ekonomi Vol. 19 No. 1 (2015): Vol 19 No 1 (2015): Buletin Ekonomi ISSN: 1410-3842
Publisher : Fakultas Ekonomi Universitas Kristen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33541/buletin ekonomi.v19i1.307

Abstract

Penelitian ini bertujuan untuk mengetahui sejauh mana tingkat kepuasan warga Perumahan Lapangan Pors RW.004 Kelurahan Serdang Kecamatan Kemayoran Jakarta Pusat terhadap kinerja dari produk lotion anti nyamuk Soff. Sumber data yang digunakan adalah data primer yang diperoleh melalui penyebaran kuesioner kepada 100 orang responden, yaitu warga perumahan lapangan Pors RW.004 Kelurahan Serdang Kecamatan Kemayoran Jakarta Pusat, sedangkan data sekunder diperoleh melalui studi kepustakaan dengan membaca buku-buku dan sumber data lainnya yang masih berhubungan dengan penelitian ini. Metode penelitian yang digunakan dalam penelitian ini adalah metode pengolahan data dengan metode Fishbein, sedangkan tehnik pengumpulan data menggunakan kuesioner yang terdapat skala Likert di dalamnya, dan diagram kartesius. Hasil penelitian menunjukkan bahwa nilai sikap sebagai tanggapan warga Perumahan Lapangan Pors RW.004 Kelurahan Serdang Kecamatan Kemayoran Jakarta Pusat atas atribut-atribut dari manfaat produk soff yang nilainya 162,8989 berada di kategori puas dengan persentase kepuasans ebesar 70,28%. Fenomena ini berarti sampai saat ini warga perumahan lapangan Pors RW.004 Kelurahan Serdang Kecamatan Kemayoran Jakarta Pusat telah merasa puas terhadap kinerja yang diberikan oleh produk losion anti nyamuk Lavenda.
LEVEL OF STUDENT TRAVELER SATISFACTION FACULTY OF ECONOMICS AND BUSINESS UKI TO QUALITY OF TRAVELOKA SERVICES Iman , Jaka; Sautman Sinaga; Ktut Silvanita Mangani
Fundamental Management Journal Vol. 5 No. 1 (2020): ISSN: 2540-9816 (print) 2540-9220 (online) Volume:5 No.1 April 2020
Publisher : Universitas Kristen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33541/fjm.v5i1.1670

Abstract

Currently the tour and travel business in Indonesia has experienced a rapid increase. This is seen from the high interest of Indonesian travelers to travelThis research is quantitative, the sample taken is active students in the even semester of the Faculty of Economics and Business, Indonesian Christian University, as many as 96 respondents. To measure the level of satisfaction of traveloka consumers, a performance analysis and performance of the Cartesian diagram is used, and the variables used in this study are professionalism and skills, attitudes and behavior, accessibility and flexibility, reliability and trustworthiness, recovery and reputation and credibility. Keywords : professionalism and skills, attitudes and behavior, accessibility and flexibility, reliability and trustworthiness, recovery and reputation and credibility, customer satisfaction and services quality
THE EFFECT OF EASE, TRUST AND SECURITY ON INTEREST IN USING GOPAY ON THE GOJEK APPLICATION (Case Study Of Society In The Lippo Cikarang) Marbun, Yuli Fransiska; Sautman Sinaga; Poerwaningsih
Fundamental Management Journal Vol. 6 No. 1p (2021): ISSN: 2540-9816 (print) Volume:6 No.1 April 2021
Publisher : Universitas Kristen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33541/fjm.v6i1p.2832

Abstract

Currently experiencing increasingly rapid technological developments, which have influenced the current economic development. In this modern era, technological developments have made changes where the current payment system has shifted cash into a non-cash payment instrument, its development has further increased. This research is quantitative in nature, the sample was taken in the study, namely the Lippo Cikarang society of respondents as many as 100, to measure interest using Gopay, namely the F test, T test, R2 (coefficient of determination) used. And variables used in this research are ease, trust, security. Keywords : ease, trust, security, interest in using, Gopay