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Sautman Sinaga
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Journal : Fundamental Management Journal

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LEVEL OF STUDENT TRAVELER SATISFACTION FACULTY OF ECONOMICS AND BUSINESS UKI TO QUALITY OF TRAVELOKA SERVICES Jaka Iman; Sautman Sinaga; Ktut Silvanita Mangani
Fundamental Management Journal Vol. 5 No. 1 (2020): ISSN:2540-9220 (online)
Publisher : Universitas Kristen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33541/fjm.v5i1.1670

Abstract

Currently the tour and travel business in Indonesia has experienced a rapid increase. This is seen from the high interest of Indonesian travelers to travelThis research is quantitative, the sample taken is active students in the even semester of the Faculty of Economics and Business, Indonesian Christian University, as many as 96 respondents. To measure the level of satisfaction of traveloka consumers, a performance analysis and performance of the Cartesian diagram is used, and the variables used in this study are professionalism and skills, attitudes and behavior, accessibility and flexibility, reliability and trustworthiness, recovery and reputation and credibility. Keywords : professionalism and skills, attitudes and behavior, accessibility and flexibility, reliability and trustworthiness, recovery and reputation and credibility, customer satisfaction and services quality
THE EFFECT OF EASE, TRUST AND SECURITY ON INTEREST IN USING GOPAY ON THE GOJEK APPLICATION (Case Study Of Society In The Lippo Cikarang) Yuli Fransiska Marbun; Sautman Sinaga; Poerwaningsih
Fundamental Management Journal Vol. 6 No. 1 (2021): ISSN:2540 -9816 EDISI PRINT, APRIL 2021
Publisher : Universitas Kristen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33541/fjm.v6i1.2832

Abstract

Currently experiencing increasingly rapid technological developments, which have influenced the current economic development. In this modern era, technological developments have made changes where the current payment system has shifted cash into a non-cash payment instrument, its development has further increased. This research is quantitative in nature, the sample was taken in the study, namely the Lippo Cikarang society of respondents as many as 100, to measure interest using Gopay, namely the F test, T test, R2 (coefficient of determination) used. And variables used in this research are ease, trust, security. Keywords : ease, trust, security, interest in using, Gopay
HUBUNGAN BUDAYA ORGANISASI DENGAN LOYALITAS KARYAWAN PADA PT. SPANSET INDONESIA Sautman Sinaga; Josephine Tobing
Fundamental Management Journal Vol. 2 No. 02 (2016): FUNDAMENTAL management journal PISSN/EISSN 2540 -9220/2540-9816
Publisher : Universitas Kristen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33541/fjm.v2i02.219

Abstract

Human Resources is seen as an important asset a company has, since man is a dynamic resource and always needed in every process of production of goods and services. Human Resources is a strategic element in determining whether or not an organization healthy. Planned human resource development and sustainable is an absolute necessity, especially for the future of the organization. Human resource management is a means to improve the human quality, by improving human resources, improve well performance and organizational results, so as to realize what the objectives of the organization, so it is also necessary that the role of the leadership of the organization. Be aware that Human Resources is the basic capital in the process of development agencies or institutions, then the HR management needs to establish an organizational culture in which it is believed could form loyalty to the employee. The purpose of this study was to analyze the relationship between organizational culture and loyalty of employees at PT. SpanSet Indonesia. This study using SPSS version 22 to help the processing of data with a sample of 75 employees and the data were analyzed using Spearman Rank analysis.Keywords: organizational culture, employee loyalty
HUBUNGAN KUALITAS PELAYANAN DAN KEPERCAYAAN TERHADAP LOYALITAS PELANGGAN PADA KONSUMEN DI PT. INASA LAFACOS: (Studi Kasus Pada Konsumen Kelapa Gading) Yuli Astuti Siregar; Sautman Sinaga; Lukas Tarigan
Fundamental Management Journal Vol. 1 No. 03 (2016): FUNDAMENTAL management journal PISSN/EISSN 2540 -9220/2540-9816
Publisher : Universitas Kristen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33541/fjm.v1i03.232

Abstract

The research was carried out in PT. Inasa Lafacos to know the relationship of quality of service and trust of customer loyalty on all parts of the consumer at PT. Inasa Lafacos. As for the purpose of this research is to know the relation of quality service to customer loyalty, loyalty towards the trust relationship customers in all parts of the consumer at PT. Lafacos Inasa. The research is descriptive-correlation with sample as much as 97 of the consumer and the data were analyzed using analysis of Rank Spearman. The results of this study suggest that (1) there is a significant relationship between the quality of service of customer loyalty on the whole consumer PT. Inasa Lafacos. This is attempted with the obtained t hitung (27.809) greater than t tabel (1,985). (2) There is a significant relationship between confidence in the loyalty of customers in all parts of the consumers of PT. Inasa Lafacos. This is attempted with the obtained t hitung (13.105) greater than t tabel (1,985). Based on the results of the research, it can be concluded that the overall quality of service and trust have better relationship towards customer loyalty, then the company should further increase as do concern employees against customers, employees can meet consumer complaints properly and also employees can serve consumers well. Need for improved performance of employees at PT. Inasa Lafacos by providing training (Traning) so that employees can improve or master the skills and techniques against the implementation of a particular work. PT. Inasa Lafacos need to do a survey to consumers by way of providing a questionnaire or interview is directly related to the perceived satisfaction of consumers.
FAKTOR-FAKTOR YANG MEMPENGARUHI KECENDERUNGAN: KECURANGAN AKUNTANSI PADA PT. BANK DKI Silvia Permata Swara; Kuncu Saragih; Sautman Sinaga
Fundamental Management Journal Vol. 2 No. 1 (2017): ISSN:2540-9220 (online)
Publisher : Universitas Kristen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33541/fjm.v2i1.544

Abstract

This study was aimed at finding out whether there is a significant effect of internal control system, compensation, and information asymmetry on accounting fraud. This study was conducted at Bank DKI in Central Jakarta. This study belonged to quantitative research. The data source was primary data source. The data collection techniques used were questionnaire distributed. The respondents were group internal audit employees. The sampling technique used is purposive sampling. The data were analyzed using descriptive analysis, data quality testing, classical assumption testing, and multiple linear regression analysis using Statistical Package For Social Science (SPSS) 23. The results showed that (1) effective on internal control system has a significant positive effect on accounting fraud, (2) compensation does not a have a significant effect on accounting fraud, and (3) information asymmetry does not have a significant effect on accounting fraud.Key word : Effective on Internal Control System, Compensation, Information Asymetry, Accounting Fraud.
THE ANALYSIS OF THE INFLUENCE OF BRAND IMAGE AND PRODUCT QUALITY ON COSTUMER LOYALTY ICE CREAM WALL’S Joshua Perkasa Naibaho; Sautman Sinaga; Juaniva Sidharta
Fundamental Management Journal Vol. 5 No. 2 (2020): pISSN : 2540-9816 EDISI CETAK
Publisher : Universitas Kristen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33541/fjm.v5i2.2235

Abstract

Currently, business competition in the industry is getting tougher, one industry that has tough competition is the food & beverage industry. If competition in the industry increases, it will be difficult to find new consumers, while the company certainly wants a stable profit. Thus, the old company will try to maintain existing customer loyalty. In this study, we will examine, how brand image and product quality will be a weapon or asset for old company in business competition, and will also affect customer loyalty (in this case WALL’S). In this research will be conducted by descriptive analysis. The sample taken is people, who live in Limus Pratama Regency, as many as 100 respondents. And the variables used in this study are brand image, product quality, and costumer loyality. Keywords: brand image, product quality, costumer loyality.
COMPARATIVE ANALYSIS OF THE QUALITY OF GO-JEK AND GRAB SERVICES ON STUDENT SATISFACTION FROM THE BUSINESS ECONOMICS FACULTY OF THE INDONESIAN CHRISTIAN UNIVERSITY (Case Study On Active FEB UKI Students In Odd Semester 2020/2021) Dicky Oloan Mangihut; Sautman Sinaga; Fharel M Hutajulu
Fundamental Management Journal Vol. 6 No. 2 (2021): ISSN:2540 -9816 EDISI PRINT, OKTOBER 2021
Publisher : Universitas Kristen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33541/fjm.v6i2.3417

Abstract

The development of better technology helps transportation to develop its features to be more modern by creating an online transportation application. This research is quantitative in nature and the samples taken in this study are active FEB UKI students in the 2020/2021 odd semester as many as 100, and the data analysis used in this study is the likert scale, important performance analysis (level of suitability and cartesius diagrams), and the t – test and the variables used in this study are service quality and customer satisfaction Keywords : service quality and customer satisfaction
THE INFLUENCE OF FEB UKI SERVICE QUALITY ON STUDENT SATISFACTION FEB UKI STUDENTS Gloria Amanda; Sautman Sinaga; Juaniva Sidharta
Fundamental Management Journal Vol. 7 No. 1 (2022): ISSN:2540 -9816 EDISI PRINT, APRIL 2022
Publisher : Universitas Kristen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33541/fjm.v7i1.3883

Abstract

This study aims to analyze the effect of service quality consisting of tangible, reliability, responsiveness, assurance and empathy on student satisfaction. FEB is a service market. In this study, it is devoted to students from the 2016-2019 class. The respondents of this study were 89 students who were selected randomly (random sampling). The research instrument used was a questionnaire. Data from the completed questionnaire was then processed using multiple linear regression techniques and hypothesis testing. The results showed that the service quality variables consisting of tangible, reliability, responsiveness, assurance and empathy had a significant effect on student satisfaction. Keywords: service quality, direct evidence, reliability, responsiveness, assurance, empathy, satisfaction, FEB UKI.
PENGARUH PRODUK DAN HARGA TERHADAP KEPUTUSAN PEMBELIAN SEPATU FUTSAL MEREK SPECS (STUDI KASUS UKOM FUTSAL UNIVERSITAS KRISTEN INDONESIA) Salma Reza Safira; Sautman Sinaga; Rutman Lumbantoruan
Fundamental Management Journal Vol. 8 No. 2 (2023): ISSN:2540-9220 (Online) OKTOBER 2023
Publisher : Universitas Kristen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33541/fjm.v8i2.5281

Abstract

This research study was carried out in order to be able to provide information related to the impact that arises from product and price influences on the purchasing decision of futsal shoes with the Specs trademark purchased by Indonesian Christian University UKOM Futsal students. The way to get field data from this research study is to give a questionnaire sheet to the respondents to fill in according to their respective choices. Students of Ukom Futsal Christian University of Indonesia are the population of this research study and the number of samples used to provide answers to the questionnaire questions is 58 respondents. The study sample was found using a purposive sampling method. Product and price are the independent variables of this study, the dependent variable used is purchasing decisions. Testing the field data that has been obtained uses the help of SPSS. A complete statistical test is used for the validity of the data obtained. Processing of field data obtained the following results: (1) there was a product influence on the purchasing decision of the Specs brand futsal shoes at Ukom Futsal UKI. (2) there is a price effect on the purchasing decision of Specs brand futsal shoes at Ukom Futsal UKI. (3) there is an influence of product and price on the purchasing decision of the Specs brand futsal shoes of 83.6%. In accordance with the field findings, the suggestion for the company is to complete the collection of goods and expand the reach of the marketing area. Keywords: Product, Price, Purchase Decision
Co-Authors Carolina F. Sembiring Dicky Oloan Mangihut Fharel M Hutajulu Gloria Amanda Jaka Iman Josephine Tobing Joshua Perkasa Naibaho Juaniva Sidharta Kuncu Saragih Lukas Tarigan Poerwaningsih Robitha Anugrah Rutman Lumbantoruan Salma Reza Safira Silvanita, Ktut Silvia Permata Swara Yuli Astuti Siregar Yuli Fransiska Marbun