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PENGARUH SERVICE EXCELLENCE TERHADAP LOYALITAS PELANGGAN PADA PERUSAHAAN DAERAH AIR MINUM (PDAM) DI BATURAJA Fitri Yanti; Yuniarti Anwar; Sally Maria Bramana
KOLEGIAL Vol 9 No 2 (2021): Juli-Desember 2021
Publisher : STIE DWI SAKTI BATURAJA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55744/kolegial.v9i2.169

Abstract

This study aims to how much influence service excellence has on customer loyalty at regional drinking water companies (PDAM) in Baturaja. The research method used is descriptive method using qualitative and quantitative analysis. Data collection techniques used are observation, interviews, questionnaires, documentation and literature study. The population in this study are customers at regional drinking water companies (PDAMs) in Baturaja, in 2021 totaling 17,000 customers using non-probability sampling technique. The sample in this study amounted to 99 respondents. Based on the results of data analysis that has been carried out with the results of simple linear regression Y = 5,100 + 0,796 X. The results of the correlation coefficient analysis are 0,843. From this value, it can be interpreted that the relationship between service excellence (X) and customer loyalty (Y) is very strong. The result of the analysis of the coefficient of determination (R2) or R Square is 0.710 or 71%. This shows that customer loyalty (Y) is influenced by 71% by service excellence (X), while the remaining 29% is influenced by other variables not examined in this study. Hypothesis testing (t test) was carried out to determine whether there was a significant effect between the service excellence variable (X) on the customer loyalty variable (Y), it is known that the tcount value is higher than the ttable value, namely 15,415 > 1,984 meaning Ho is rejected and Ha is accepted, meaning that there is an influence. service excellence has a significant impact on customer loyalty to regional drinking water companies (PDAMs) in Baturaja.
Penggunaan Spektrofotometer Uv-Vis Untuk Analisis Nutrien Fosfat Pada Sedimen Dalam Rangka Pengembangan Modul Praktikum Oseanografi Kimia Novi Angraini; Fitri Yanti
Jurnal Penelitian Sains Vol 23, No 2 (2021)
Publisher : Faculty of Mathtmatics and Natural Sciences

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (98.697 KB) | DOI: 10.56064/jps.v23i2.620

Abstract

Praktikum oseanografi kimia di Laboratorium Oseanografi dan Instrumentasi Jurusan Ilmu Kelautan FMIPA Universitas Sriwijaya baru mengenai analisis nutrien yang terdapat pada air baik air sungai maupun air laut. Maka dari itu, penelitian ini dilakukan dalam rangka pengembangan modul praktikum oseanografi kimia mengenai analisis nutrien yaitu dengan menambahkan materi tentang analisis kandungan nutrien fosfat pada sedimen dengan menggunakan Spektrofotometer UV-Vis. Metode yang digunakan adalah metode Bray dan Kurtz yang mengacu pada prosedur analisis air dan tanah oleh Dr. R.G Menon, 1973. Dari penelitian yang dilakukan didapatkan data koefisien korelasi pada linieritas kurva kalibrasi sebesar 0.9992. Kadar fosfat pada sampel sedimen sebesar 0.7115 mg/L dengan nilai LoD sebesar 0.0097 mg/L dan dan LoQ sebesar 0.0325 mg/L. % RSD sebesar 0.25 % dengan akurasi 94 %. Berdasarkan data yang diperoleh dapat disimpulkan bahwa metode Bray dan Kurtz ini dapat digunakan pada praktikum oseanografi kimia untuk analisis fosfat pada sedimen.
UJI ADSORBEN LIMBAH KULIT SINGKONG TERHADAP ION LOGAM Pb (TIMBAL) DENGAN METODE SPEKTROFOTOMETRI SERAPAN ATOM Robby Candra Purnama; Annisa Primadiamanti; Fitri Yanti
Jurnal Analis Farmasi Vol 5, No 2 (2020)
Publisher : Program Studi Analisis Farmasi dan Makanan Universitas Malahayati

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/jaf.v5i2.4085

Abstract

Permasalahan –permasalahan lingkungan banyak mendapat perhatian akhir –akhir ini, terutama terhadap kehadiran polutan beracun yang dihasilkan oleh berbagai kegiatan manusia khususnya jenis logam berat salah satunya adalah Pb. Salah satu cara penanganan pencemaran logam berat adalah dengan memanfaatkan prinsip variasi massa adsorben dan waktu kontak dengan menggunakan kulit singkong yang memiliki kandungan protein, sellulosa non-reduksi, serat kasar yang tinggi dan HCN (asam sianida). Komponen –komponen tersebut mengandung gugus –OH, –NH2, –SH dan –CN yang dapat mengikat logam. Penelitian ini bertujuan untuk mengetahui kemampuan dari kulit singkong dalam menyerap ion logam Timbal (Pb) pada konsentrasi 10 ppm yang di analisis dengan metode Spetrofotometri Serapan Atom pada panjang gelombang 283.28 nm, dan menggunakan dua variasi yaitu Variasi 1 (1 g adsorben kulit singkong dalam waktu kontak 30 dan 60 menit), Variasi 2 (1,5 g adsorben kulit singkong dalam waktu kontak 30 dan 60 menit. Setelah dilakukan perhitungan terlihat peningkatan efisiensi penyerapan seiring semakin lamanya waktu kontak antara adsorben dengan ion logam Timbal (Pb). Dengan efisensi penyerapan terbesar pada waktu kontak 60 menit pada variasi kedua dengan nilai efisensi penyerapan pada masing –masing variasi adalah sebesar 95,09 % dan 96,30 %. Dari 2 variasi tersebut didapatkan penyerapan terbaik ion logam Timbal (Pb) yaitu pada variasi 2 dengan massa adsorben 1,5 gr dan waktu kontak 60 menit dengan konsentrasi ion terserap 9,1372 mg/l dan efisiensi penyerapan sebesar 96,30 %. Kata Kunci :Kulit singkong, Logam Pb, Spektrofotometri Serapan Atom.
PERANCANGAN SISTEM INFORMASI PERPUSTAKAAN BERBASIS WEB DAN SMS GATEWAY DI SMA NEGERI 3 PADANG Fitri Yanti; Yasdinul Huda; Ahmaddul Hadi
Voteteknika (Vocational Teknik Elektronika dan Informatika) Vol 2, No 1 (2014): Januari - Juni 2014
Publisher : Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/voteteknika.v2i1.3276

Abstract

Senior High School number 3 in Padang is International Standard School Stubs, which began seriously in optimizing library information system in order to improve competence. Witg the developments of information system book online library that uses PHP and SMS Gateway can make it easier for members to borrow of books. The library information system can also facilitate admin in arranging the books, borrowing, repayment and fines are all done by DBMS. In order to get accurate and precise reports. Hopes that there is this system can be a reference and cover all problems that exist in the library Senior High School number 3 in Padang.   Keywords: Library Information System, Books, SMS Gateway
MENEROPONG PARADIGMA KOMUNIKASI PROFETIK Fitri Yanti
275-3529
Publisher : Universitas Islam Negeri Raden Intan Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (548.908 KB) | DOI: 10.24042/bu.v9i1.578

Abstract

MENINGKATKAN MINAT MENGIKUTI KEGIATAN KEPRAMUKAAN MELALUI LAYANAN BIMBINGAN KELOMPOK Fitri Yanti; Salwa Hayati
JOURNAL OF EDUCATION SCIENCE Vol 8, No 1 (2022): APRIL 2022
Publisher : Universitas Ubudiyah Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33143/jes.v8i1.1981

Abstract

Penelitian ini bertujuan untuk mengetahui peningkatan minat siswa dalam mengikuti kegiatan kepramukaan pada siswa sesudah mengikuti layanan bimbingan kelompok. Jenis penelitian yang digunakan dalam penelitian ini adalah penelitian eksperimen dengan subjek sebanyak sepuluh orang siswa kelas X IPA-1 di SMA Negeri 1 Jaya yang mempunyai minat dalam mengikuti kegiatan kepramukaan. Metode pengumpulan data yang digunakan adalah skala psikologi, observasi, dan dokumentasi. Untuk menganalisis data digunakan teknik analisis data kuantitatif dan analisis deskriptif persentase. Dari hasil penelitian diketahui bahwa, (1) 10 responden yang menjadi sampel memiliki persentase rata- rata minat mengikuti kegiatan kepramukaan 58.00% (kategori sedang) sebelum diberikan layanan bimbingan kelompok . (2) Setelah diberi layanan bimbingan kelompok secara umum responden memiliki rata-rata post test sebesar 76.20% (kategori tinggi). Simpulan dari penelitian ini adalah meningkatnya minat siswa mengikuti kegiatan kepramukaan setelah mendapatkan layanan bimbingan kelompok. Berdasarkan hasil penelitian maka disarankan (1) Guru pembimbing disekolah dapat menggunakan layanan bimbingan kelompok dalam berupaya untuk meningkatkan minat mengikuti kegiatan kepramukaan pada siswa. (2) Sebaiknya siswa senantiasa menjaga minat mengikuti kegiatan kepramukaan yang diadakan di sekolah yang telah diperoleh dari layanan Bimbingan Kelompok.Kata kunci: Minat mengikuti kegiatan kepramukaan, layanan bimbingan kelompok.This study aims to determine the increase in student interest in participating in scouting activities in students after participating in group guidance services. The type of research used in this research is experimental research. The research subjects in this study were ten students of class X IPA-1 at SMA Negeri 1 Jaya who had an interest in participating in scouting activities. The data collection method used is a psychological scale, observation, and documentation. To analyze the data used quantitative data analysis techniques and percentage descriptive analysis. From the results of the study, it is known that, (1) 10 respondents who became the sample had an average percentage of interest in participating in scouting activities of 58.00% (medium category) before being given group guidance services. (2) After being given group guidance services, in general, respondents have an average post test of 76.20% (high category). The conclusion of this research is the increasing interest of students in participating in scouting activities after receiving group guidance services. Based on the results of the study, it is suggested that (1) Supervising teachers in schools can use group guidance services in an effort to increase students' interest in participating in scouting activities. (2) Students should always maintain an interest in participating in scouting activities held in schools that have been obtained from Group Guidance services.Keywords: Interest in participating in scouting activities, group guidance services.
Imobilisasi Polutan Fe dan Pb dalam Limbah Oli Bekas dengan Solidifikasi/Stabilisasi Monik Kasman; Suhendra Suhendra; Peppy Herawati; Salmariza Salmariza; Hariyanto Hariyanto; Fitri Yanti
Jurnal Litbang Industri Vol 6, No 2 (2016)
Publisher : Institution for Industrial Research and Standardization of Industry - Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (546.807 KB) | DOI: 10.24960/jli.v6i2.1487.127-134

Abstract

Lubricant waste is categorized as hazardous waste stated in government regulation (PP) 101/ 2014. It could dangers human being and environment. This problem can be addressed by solidification/stabilization process. In this work, lubricant waste was solidified/stabilized in a mixture of lubricant waste with cement as binder and silica sand into mortar sized of (5x5x5) cm. This study was aimed to investigate the influences of ratio of lubricant waste to water (ratio o/a) and curing time or age of mortar to the effectiveness of s/s process by testing mortar quality physically and chemically. The test includes compressive strenght test and leaching test (toxicity characteristic leaching procedure). The results showed compressive strenght value for mortar with the ratio o/a 0%:100%, 15%:85%, and 25%:75% in the age of mortar 7 days, 14 days, and 28 days was met the compressive strenght value qualification standardized by SNI-15-7064.2004 and ASTM C-150-02. The test of samples mortar leached using TCLP test method showed that the concentration of Pb and Fe for the ratio o/a 0%:100%, 15%:85%, dan 25%:75% and age of mortar 7 days, 14 days, and 28 days ranges 0,517x10-6 – 0,612x10-6 mg/L, and 0,174x10-6 – 0,780x10-6 mg/L respectively. The concentrations of Pb were less than the concentration of quality standard and pass the TCLP test defined by attachment of government regulation (PP) 101/2014.ABSTRAK                        Limbah oli bekas dikategorikan sebagai limbah B3 dalam PP 101 tahun 2014 yang berpotensi membahayakan makhluk hidup dan lingkungan. Solidifikasi/stabilisasi merupakan salah satu cara untuk mengatasi permasalahan limbah B3. Upaya ini dilakukan dengan proses solidifikasi/stabilisasi (s/s) limbah oli bekas dengan campuran semen dan pasir silika menjadi bentuk mortar berukuran (5x5x5) cm. Penelitian bertujuan untuk mengidentifikasi pengaruh rasio oli bekas terhadap air (o/a) dan umur mortar terhadap efektivitas proses s/s tersebut melalui uji kualitas mortar secara fisik dan kimia. Uji tersebut meliputi uji kuat tekan dan uji perlindian (toxicity characteristic leaching procedure). Hasil penelitian menunjukkan bahwa nilai kuat tekan untuk rasio o/a 0%:100%, 15%:85% dan 25%:75% pada umur mortar 7 hari, 14 hari dan 28 hari memenuhi nilai kuat tekan yang ditetapkan oleh SNI-15-7064 2004 dan ASTM C-150-02. Uji perlindian sampel mortar untuk rasio o/a 0%:100%, 15%:85% dan 25%:75% pada umur mortar 7 hari, 14 hari, dan 28 hari menunjukkan bahwa konsentrasi Pb adalah berkisar 0,517x10-6 – 0,612x10-6 mg/L, dan konsentrasi Fe berkisar 0,174x10-6 – 0,780x10-6 mg/L. Konsentrasi Pb kurang dari konsentrasi baku mutu atau dapat dikatakan lolos uji TCLP lampiran PP 101 tahun 2014.
STUDI PENERIMAAN KONSUMEN BAKSO FILLET IKANYANG DIFORTIFIKASI DENGAN TETELAN IKAN PATIN (Pangasiushypophthalmus) Fitri Yanti; Dewita Dewita; Sumarto Sumarto
Jurnal Online Mahasiswa (JOM) Bidang Perikanan dan Ilmu Kelautan Vol 8, No 1 (2021): Edisi 1 Januari s/d Juni 2021
Publisher : Jurnal Online Mahasiswa (JOM) Bidang Perikanan dan Ilmu Kelautan

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

ABSTRAKPenelitianinibertujuanuntuk mengetahui tingkat penerimaan konsumen terhadap bakso fillet ikan yang difortifikasi dengan tetelan ikan patin.Metodepenelitian yang digunakansecaraeksperimen, yaitumelakukanpembuatanbaksodenganpenambahan tetelan ikan patin dengan jumlah berbeda.PenelitianinimenggunakanRancanganAcakLengkap non faktorialdengan 4 tarafperlakuanyaitu tanpa tetelan, fillet 100% (B0), campuran tetelan 10% dan 90% fillet (B1),campuran tetelan15% dan 85% fillet (B2), dan campuran tetelan20% dan fillet 80% (B3).Hasilpenelitianmenunjukkanperlakuan terbaikyaituperlakuanbakso ikan dengan campuran tetelan10% dan 90% fillet (B1) dengantingkatpenerimaankonsumen82,09%. Karakteristikbaksoikanpatindengan campuran tetelan 10% dan 90% (B1)  memiliki produk berwarnaabu-abusedikitpucat; bakso ikan beraroma khas ikan patin; memiliki rasa khas bakso ikan patin dominan; serta teksturbakso kenyal dan kompak. Bakso ikan patin memiliki kandungan air 75,63%, abu3,90%, protein 10,63%, danlemak8,46%.Kata kunci: Bakso, Fortifikasi,Tetelan
PENYELESAIAN PERKARA TINDAK PIDANA PERKELAHIAN ANTAR WARGA MENURUT HUKUM ADAT MELAYU RIAU BAGANSIAPIAPI Fitri Yanti
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Hukum Vol 3, No 2 (2016): Wisuda Oktober 2016
Publisher : Jurnal Online Mahasiswa (JOM) Bidang Ilmu Hukum

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

In Indonesian positive law, criminal matters must be resolved in criminal court, however in possible existence thing outside the court, one of wich was resolved in through customary law, suchas those found in the area Bagansiapiapi advanced research aims. First, know and analyze the completion of criminal fights between residents under melayu Riau customary law. Second, investigate and analyze whether the settlement fights between residents in line with the nature of criminal law. Third, investigate and analyze whether the legal consequuences an indigenous Malaysia is completed in the criminal justice system. This research type is an sociologi emperical research, conducted in Kabupaten Kampar district of Bangko. Capital of Bagansiapiapi population is parties associated with the problems examined who used primary data, secondary data and tertiary data by collection technidues by means of interview and literature study.Form the research hhere are three conclusions is First, resolution criminal case fights between residents in Bagansiapiapi done with fig kindship or deliberation to reach a decision agreed by both parties that the way to make peace. Second, settlement criminal case fights residedents in Bagansiapiapi line with the nature of criminal law as public law since the completion of the selected selected process not only search a legal certainty but also presented the facts that three settlement criminal case fighting between the citizen has the legal effect of the process of completion which the victim does not want reconcile be solved through litigation and hoped that the perpetrators can receive and execute all the penalties that have been decided by and comply with all the regulations in accordance with applicable law.Suggestions follow is first, author suggested that the settlement process through the criminal law should be maintained in every problem that occurs in the middle by means of deliberation and consensus so that the dispute can be resolved peaceful manner. Second, is recommended for legal review and explore the values and local wisdom that is run by the community with a number of laws related to the presence of the authority of traditional institutions in resolving a case of indigenous that recognized and its authority in resolving a person law. Third, suggessted that the traditional leaders can improve the skill example in manufacture letter which will be a bond sanctions are more severe if the perpertrators of criminal acts repeated do fights.Keyword: Settlement additional - Custumary Law
KOMUNIKASI SOSIAL DALAM MEMBANGUN KOMUNIKASI UMAT (KAJIAN MAKNA TRADISI IED (LEBARAN) PADA MASYARAKAT MUSLIM DI BANDAR LAMPUNG) Fitri Yanti
KOMUNIKA Vol 2, No 1 (2019): Komunika
Publisher : Universitas Islam Negeri Raden Intan Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (671.773 KB) | DOI: 10.24042/komunika.v2i1.4752

Abstract