Claim Missing Document
Check
Articles

Found 1 Documents
Search

PENERAPANTOTALQUALITYMANAGEMENT(TQM)DAN PENGARUHNYATERHADAP KINERJAKARYAWAN (StudiKasus:PT.Daya Cipta Kemasindo, Tangerang) Wiratmo, Bambang
Reaktom : Rekayasa Keteknikan dan Optimasi Vol 1 No 2 (2016)
Publisher : Universitas Hasyim Asy'ari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33752/reaktom.v1i2.50

Abstract

ThepurposeofthisresearchistoinvestigatetheeffectofTQMpracticesimplementationwhichconsistsofleadership,strategicplanning,customerfocus,informationandanalysis,peoplemanagement,andprocessmanagementonemployeeperformanceatPT.Daya Cipta Kemasindo Tangerang.Thepopulationwere400employeesand270employeesasrespondent.Thesampleobtainedbasedonsimplerandomsamplingmethod.BothdescriptivestatisticandStructuralEquationModelling(SEM)were employedtotesttheeffectamong variables. Dataprocessing were usedbySPSSandAMOS 16.00.Thefindingofresearchindicatesthat:TQMpracticesimplementationwhichconsistsofleadership,strategicplanning,customerfocus,informationandanalysis,peoplemanagement,andprocessmanagementhavesignificantlyandpositiveeffectonemployeeperformance.Keywords:ImplementationofTQMpractices,employeeperformance.