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All Journal Petra International journal of Business Studies (IJBS)
Priantinah, Denis
Unknown Affiliation
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Reviewing the Development of Information, Service, and Website Quality towards Traveloka Customer Satisfaction in Indonesia Januarti, Epifania Kurnia; Priantinah, Denis
Petra International Journal of Business Studies Vol 1 No 2 (2018): DECEMBER 2018
Publisher : Master of Management Study Program, Faculty of Business and Economics - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/ijbs.1.2.63-69

Abstract

Traveloka is one of the solutions in providing the best service for consumers who want to travel between cities and countries. Traveloka users up to 2018 are quite numerous, but it is not yet known how far the quality is given in meeting consumer needs. This study aims to determine the extent of the quality of information systems from Traveloka in meeting the needs of the Indonesian people. The research method uses literature based on information obtained through the phenomena that occur today and previous research. The results of this literature study show that the quality of Traveloka in Indonesia is relatively good with some previous research results stating that the quality of information and services affects customer satisfaction. Other variables that influence are found on the quality of the website and payment system. This research contributes to giving customers an overview of Traveloka's quality that can be trusted and provides an overview for new business people in developing business in the field of tour & travel which are promising to date.
Managerial Decision Making With The Role Of Management Information Systems (MIS): What The Literature Says Sari, Ery Novita; Priantinah, Denis
Petra International Journal of Business Studies Vol 2 No 1 (2019): JUNE 2019
Publisher : Master of Management Study Program, Faculty of Business and Economics - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/ijbs.2.1.53-60

Abstract

The management information system used in the organization has now increased when seen from its efficiency and effectiveness. The initial stage of developing management information systems aims to improve the efficiency of activities in the organization. So that it is considered as part of a comprehensive organizational strategy. An important focus of MIS is on data collection. Because organizations are said to be successful if the quality of data collection is high. Management information systems also aim at decision making in an organization. The overall review of the literature highlights that management information systems play a major role in decision making in an organization. So the expected results of the study explain specifically the role of management information system in managerial decision making.
Co-Authors Januarti, Epifania Kurnia Sari, Ery Novita