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All Journal Journal of Governance and Public Policy Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences
Rulandari, Novianita
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Religion Arts Humanities Economics, Econometrics & Finance Social Sciences

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Agile Governance in the Perspective of Public Services Through the Public Complaints Channel Handling People with Social Welfare Problems (PMKS) in South Jakarta Rofiyanti, Eka; Dewantoro, Bastian; Agustina, Dwi; Rulandari, Novianita; Razikin, Khairur
Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences Vol 4, No 3 (2021): Budapest International Research and Critics Institute August
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v4i3.2432

Abstract

This research is motivated by the increasing number of People with social welfare problems (PMKS), especially beggars and street children, so a response from various stakeholders is needed to overcome this as a form of social security protection for citizens. With the rapid development of technology, advances in information technology, and the potential for their use widespread; it opens opportunities for accessing, processing, and utilization of information in large volumes quickly and accurately. Also, it is to integrate the needs of the community by implementing channel community complaints through the system Citizen Relation Management (CRM) with the name Aplikasi Cepat Respon Masyarakat (Quick Response Community’s Application). The purpose of this research is to analyze government governance in providing public services through handling public complaints with social welfare problems (PMKS) in South Jakarta. The research method is descriptive research with a qualitative approach, which is further elaborated with secondary data from the play store, social media, or other news media. The data collection techniques were carried out through interviews, observation, and documentation data. The results of the study showed that the application of the public complaint channel through the system (Citіzеn Rеlаtіоn Management) as a form of Agile Governance seen from the 5 principles has been running quite well. It was because each principle has been implemented well even though some obstacles were still being faced. The use of public complaint channels should be re-socialized to the community, so the level of community participation in reporting problems in the surrounding environment can be maximized. In addition, from the point of view of service providers, the performance and capacity of service providers should be further improved so that the public complaint service channel can be utilized optimally
The Policy Implementation Of Social Ministry’s Cash Assistance Program During The Covid-19 Pandemic In Jakarta Rulandari, Novianita; Natision, Alian; Esien, Eddy Bruno; Kesmawan, Andri Putra
Journal of Governance and Public Policy Vol 9, No 1 (2022): February 2022
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jgpp.v9i1.13113

Abstract

The Ministry of Social’s Cash Social Assistance Policy is one of the Government’s programs to maintain the purchasing power of people directly affected by the COVID-19 pandemic. The purpose of this study is to analyze and evaluate the implementation of cash social assistance policies during the COVID-19  pandemic, analyze the factors that hinder the successful implementation of cash social assistance policies during the COVID-19 pandemic, and analyze the factors that support the social assistance policies during the COVID-19 pandemic. The research method used was descriptive qualitative. Informants in this study were bureaucrats, policy implementers, and the community as beneficiaries. This study found non-compliance with policy implementers in the standard and policy targets by deliberately violating them for certain benefits. Factors inhibiting cash assistance policy implementation include ineffective and inefficient policy output to target intended beneficiaries, lack of recipient’s name in the Integrated Social Welfare Data (DTKS), inaccurate redistribution of social assistance benefits, and inappropriate use of social assistance funds to purchase non-basic needs. Supporting factors are strict government supervision and evaluation monitoring on the use of social assistance funds that may reduce cash transfer and impair intended beneficiaries’ access to scarce resources in times of contemporary COVID-19 pandemic crisis-related society.
Co-Authors Andri Putra Kesmawan Dewantoro, Bastian Dwi Agustina Eka Rofiyanti Esien, Eddy Bruno Natision, Alian Razikin, Khairur