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PENGARUH BUDAYA ORGANISASI DAN KOMITMEN ORGANISASI TERHADAP KINERJA GURU DENGAN MOTIVASI KERJA SEBAGAI VARIABEL MEDIASI DI KOTA SEMARANG -, Hendrajaya
Jurnal Dinamika Manajemen (Journal of Management Dynamics) Proceeding Madic 2015
Publisher : Department of Management, Faculty of Economics, Semarang State University, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jdm.v0i0.4752

Abstract

ANALISIS KENDALA POTENSIAL PENERAPAN TOTAL QUALITY MANAGEMENT HOTEL PLAZA SEMARANG -, Hendrajaya
Jurnal Dinamika Manajemen Vol 2, No 1 (2011): March 2011 (DOAJ Indexed)
Publisher : Department of Management, Faculty of Economics, Semarang State University, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jdm.v2i1.2485

Abstract

Penelitian ini bertujuan untuk menemukan faktor-faktor yang terbentuk dari kendala penerapan Total Quality Management (TQM), sebagai upaya untuk menganalisis masalah-masalah potensial dari penerapan TQM di Hotel Plaza, Semarang. Sampel dari penelitian ini sejumlah 65 karyawan Hotel Plaza, Semarang yang terdiri dari manajer dan staf. Teknik analisis menggunakan Faktor Analisis. Hasil penelitian menunjukkan, bahwa kendala potensial dari implementasi TQM dapat disimpulkan menjadi lima faktor, yaitu faktor inkonsistensi, visi-misi, transformasi budaya, manajerial dan manajemen kualitas. Penelitian ini memberikan rekomendasi bahwa peningkatan fungsi-fungsi korporat melalui optimalisasi kualitas sebagai strategi bisnis dan orientasi pada kepuasan konsumen dengan melibatkan seluruh anggota organisasi, akan menjadi dasar untuk memaksimalkan daya saing perusahaan dalam hal produk, layanan, SDM, lingkungan dan seluruh proses yang dapat mendukung upaya perbaikan produktivitas. This study aims to determine the constraint factors and to analyze the potential problems of TQM implementation of Plaza Semarang Hotel. The sample of 65 employees of TQM implementation of Plaza Semarang Hotel, consist of managers and staffs. Factor analysis is used to achieve the results of the potential constraint implementation of Total Quality Management which can be summarized into five factors, they are: the factor of inconsistencies, the factor of vision and mission, cultural transformation factors, managerial factors and the factors of quality management. In order to increase the corporate functions through the optimization of quality as a business strategy and to achieve customer satisfaction, this study suggests that all members of the organization should be involved by the company as on-going basis to maximize the competitiveness of the organization on products, services, human resources, environment and all processes that support productivity improvement.
Analisis Kendala Potensial Penerapan Total Quality Management Hotel Plaza Semarang -, Hendrajaya
JDM (Jurnal Dinamika Manajemen) Vol 2, No 1 (2011): March 2011 (DOAJ Indexed)
Publisher : Department of Management, Faculty of Economics, Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jdm.v2i1.2485

Abstract

Penelitian ini bertujuan untuk menemukan faktor-faktor yang terbentuk dari kendala penerapan Total Quality Management (TQM), sebagai upaya untuk menganalisis masalah-masalah potensial dari penerapan TQM di Hotel Plaza, Semarang. Sampel dari penelitian ini sejumlah 65 karyawan Hotel Plaza, Semarang yang terdiri dari manajer dan staf. Teknik analisis menggunakan Faktor Analisis. Hasil penelitian menunjukkan, bahwa kendala potensial dari implementasi TQM dapat disimpulkan menjadi lima faktor, yaitu faktor inkonsistensi, visi-misi, transformasi budaya, manajerial dan manajemen kualitas. Penelitian ini memberikan rekomendasi bahwa peningkatan fungsi-fungsi korporat melalui optimalisasi kualitas sebagai strategi bisnis dan orientasi pada kepuasan konsumen dengan melibatkan seluruh anggota organisasi, akan menjadi dasar untuk memaksimalkan daya saing perusahaan dalam hal produk, layanan, SDM, lingkungan dan seluruh proses yang dapat mendukung upaya perbaikan produktivitas. This study aims to determine the constraint factors and to analyze the potential problems of TQM implementation of Plaza Semarang Hotel. The sample of 65 employees of TQM implementation of Plaza Semarang Hotel, consist of managers and staffs. Factor analysis is used to achieve the results of the potential constraint implementation of Total Quality Management which can be summarized into five factors, they are: the factor of inconsistencies, the factor of vision and mission, cultural transformation factors, managerial factors and the factors of quality management. In order to increase the corporate functions through the optimization of quality as a business strategy and to achieve customer satisfaction, this study suggests that all members of the organization should be involved by the company as on-going basis to maximize the competitiveness of the organization on products, services, human resources, environment and all processes that support productivity improvement.
THE ANALYSIS OF CRM STRATEGY ON COMPANY IMAGE Hendrajaya Hendrajaya
Jurnal Ekonomi dan Bisnis 2010: EKOBIS (Vol.11 No.2 2010)
Publisher : Department of Management, Faculty of Economics, Universitas Islam Sutan Agung, Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30659/ekobis.11.2.508-515

Abstract

This study aimed at explaining both the direct and indirect influences of Customer RelationshipManagement strategy on company image through customer satisfaction. This researchwas conducted in service user customers of PT BGR Semarang. It used observation, questionnaireand documentation methods, while the data was analyzed using descriptive analysisand multiple linear regressions. From the research result, it was found that sig calculation0.013<0.05 in which H1 was confirmed and 0.21<0.05 in which H2 was confirmed; it meansthat there were positive influences of CRM on customer satisfaction and that there were positiveinfluence of CRM strategy on company image through customer satisfaction. The saidresearch result could be explained that the well-implemented CRM strategy would likely tocreate customer satisfaction. The suggestions the researcher could offer were. For the companyto improve CRM strategy approaches such as: (1) improving the use of marketing mix,particularly service product, (2) improving communication with customers periodically or onmonthly basis, (3) improving the service particularly that from employees and continuouslydeveloping the image by considering the aspects of: company’s social responsibility towardits environment and warehouse, innovating, in this case, by improving support equipmentsand devices, improving management quality, particularly HR.Keywords: Customer Relationship Management, Company Image, Customer Satisfaction
Pengaruh Kompetensi, Budaya Kerja dan Kepemimpinan Terhadap Kinerja Tenaga Pendidik Di Rindam Ix Udayana Joao Xavier Barreto Nunes; Hendrajaya .; Reny Apriliyani
ECONBANK: Journal of Economics and Banking Vol 3 No 2 (2021): October
Publisher : Sekolah Tinggi Ilmu Ekonomi Bank BPD Jateng

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35829/econbank.v3i2.48

Abstract

Educators have a very important role for the development of human resources quality. Therefore, the performance of educators in the Rindam IX/Udayana needs to be considered. The performance of educators is the result of work both in quality and quantity achieved by an educator in carrying out the tasks for which they are responsible. The purpose of this study was to determine the effect of competence, work culture and leadership on the performance of educators at Rindam IX Udayana. The sample used in the study was 120 respondents. Data collection was done by using a questionnaire. The data analysis technique used in this research is multiple linear regression. The results of the analysis show that competence, work culture and leadership have a positive and significant effect on the performance of educators at Rindam IX Udayana. Increasing competence, good work culture and good leadership will improve the performance of educators at Rindam IX Udayana. The competence factor has the greatest influence on the performance of educators at Rindam IX Udayana. Therefore, educators are required to master teaching materials and have the ability to provide guidance to students, to be wiseand authoritative in addressing any problems or learning process in the Rindam IX Udayana.
PENGARUH PELATIHAN DAN PEMBERIAN INSENTIF TERHADAP PRESTASI KERJA KARYAWAN GUMAYA TOWER HOTEL SEMARANG Yuniarto Rahmad Satato; Hendrajaya Hendrajaya
Jurnal Ilmu Manajemen, Ekonomi dan Kewirausahaan Vol. 1 No. 3 (2021): NOVEMBER : JURNAL ILMU MANAJEMEN, EKONOMI DAN KEWIRAUSAHAAN
Publisher : Amik Veteran Porwokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (311.394 KB) | DOI: 10.55606/jimek.v1i3.61

Abstract

Di Gumaya Tower Hotel Semarang Insentif dikendalikan oleh General Manager, salah satu cara untuk meningkatkan prestasi kerja karyawan, pelatihan dan kepuasan karyawan adalah melalui insentif. Insentif sangat penting bagi karyawan itu sendiri sebagai individu, karena besarnya insentif merupakan ukuran nilai pekerjaan karyawan itu sendiri. Insentif dapat dikatakan sebagai usaha dari organisasi dalam meningkatkan prestasi kerja karyawan kepada organisasi. Agar nantinya organisasi tidak akan kehilangan karyawan yang memiliki tenaga ahli yang terampil. Bagi karyawan insentif juga berpengaruh pada kualitas hasil pelayanan kepada konsumen (tamu), yang akan berdampak positif bagi organisasi. Populasi dalam penelitian ini adalah karyawan Gumaya Tower Hotel Semarang, dimana jumlah sampel yang diambil sebanyak 55 responden. Teknik yang digunakan adalah penelitian populasi. Hasil penelitian menunjukkan bahwa terdapat pengaruh positif dan signifikan antara pelatihan terhadap variabel prestasi kerja karyawan, sehingga hipotesis yang diajukan terbukti diterima. Hasil ini juga didukung dengan hasil analisis regresi linear berganda tabel 4.11 dimana koefisien regresi pelatihan sebesar 0, 597, nilai t hitung ( 5,810 ) > t tabel ( 2,01 ) dan signifikan sebesar 0,000 < 0,05. Hasil insentif ini juga didukung hasil analisis regresi linier berganda dimana koefisien regresi insentif adalah sebesar 0,366 , nilai t hitung ( 13,324 ) > t tabel ( 2,01 ) dan signifikan sebesar 0,000 < 0,05. Berdasarkan analisis regresi berganda diperoleh hasil bahwa variabel pelatihan dan insentif berpengaruh positif dan signifikan secara bersama-sama terhadap prestasi kerja karyawan. Hal ini ditunjukkan dengan nilai F hitung ( 123, 765 ) > F tabel ( 3,18 ) dengan angka signifikan 0,000 < 0,05 sehingga hipotesis ketiga yang diajukan ada pengaruh positif dan signifikan pelatihan dan insentif secara bersama – sama terhadap prestasi kerja karyawanterbukti dapat diterima. Saran kepada kepada manajemen Gumaya Tower Hotel Semarang dapat dijadikan pertimbangan bagi Human Resources Departement ( HRD ) dalam memberikan Insentif untuk meningkatkan prestasi kerja karyawan yang konsekuensinya dapat berpengaruh pada efektifitas organisasi dalam meningkatkan kualitas dan kuantitas kinerja karyawan.
Work Motivation as a Mediation of Compensation and Work Environment on Employee Performance Bambang Guritno; Henry Yuliamir; Enik Rahayu; Hendrajaya Hendrajaya
Brilliant International Journal Of Management And Tourism Vol 2 No 2 (2022): Juni: Brilliant International Journal Of Management And Tourism
Publisher : Sekolah Tinggi Ilmu Ekonomi Trianandra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/bijmt.v2i2.436

Abstract

There are still employee complaints that the compensation is not consistent with the concept of justice, the existing facilities at the research site are insufficient to perform community service duties, the facilities that require quantity and quality improvements. This study aims to prove the effect of compensation, facilities, and work environment on the job satisfaction of environmental employees in Kendal Regency. This research is included in quantitative research using SPSS 16 and research design using associative approach. The associative approach was carried out with the aim of finding the effect of compensation and work environment on performance mediated by work motivation. The time of the research was from January 2020 to April 2020. The population in this study were all district employees, totaling 89 (eighty nine) individuals. The sampling method in this study uses saturated sampling, where due to the limited number of populations, it is possible for the population to be sampled. The sample in this study in this study were district employees totaling 88 (eighty eight) people (minus the researcher). The results show that There are effects of compensation and work environment on work motivation, employees in Semarang Regency. There are effects of compensation and work environment, work motivation on the Performance of Environmental Employees in sub-districts of Semarang Regency. There is an effect of the work environment on work motivation and does not have an impact on the performance of environmental employees in sub-districts of Semarang Regency.
Reviewing Employee Work Objectives From Compensation, Facilities and Work Environment, The Affect. Hendrajaya Hendrajaya; Syamsul Hadi; Henry Yuliamir; Dyah Palupiningtyas; Samtono Samtono
Brilliant International Journal Of Management And Tourism Vol 2 No 2 (2022): Juni: Brilliant International Journal Of Management And Tourism
Publisher : Sekolah Tinggi Ilmu Ekonomi Trianandra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/bijmt.v2i2.438

Abstract

There are still employee complaints that the compensation is not consistent with the concept of justice, the existing facilities at the research site are insufficient to perform community service duties, the facilities that require quantity and quality improvements. This study aims to prove the effect of compensation, facilities, and work environment on the job satisfaction of environmental employees in Kendal Regency. This study design is a descriptive study employed by quantitative analysis using SPSS version 17.0 for the Windows application. This study investigates the relationships between three independent effects — compensation (X1), facilities (X2), and work environment (X3) — and one dependent variable — job satisfaction (Y) with Approximately 114 Kendal Regency Environmental employees asministrated by the questionnaire to the respondents. The results show that there is a positive and significant effect of compensation, facilities, and work environment on the job satisfaction of Kendal Regency Environmental employees. The work environment is the variable that most dominantly influences the increase in job satisfaction of Kendal Regency Environmental employees because it has the highest beta value.
The Strategy of Principle Leadership in Elevating Teaching Learning Process in School Agustina Setyaningsih; Yance Manoppo; Everhard Markiano Solissa; Najamuddin Petta Solong; Hendrajaya Hendrajaya
Journal on Education Vol 5 No 3 (2023): Journal on Education: Volume 5 Nomor 3 Tahun 2023 In Press
Publisher : Departement of Mathematics Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joe.v5i3.1492

Abstract

The purpose of this study was to analyze the principal's leadership strategy in improving school quality, to determine the impact of implementing the principal's leadership strategy in improving school quality and to analyze the supporting and inhibiting factors for the implementation of the principal's leadership strategy and program in improving school quality in one of the private school in West Java. This research uses qualitative research methods. The steps taken in this research process include (1) determining the type of data, (2) determining data sources, (3) determining data collection methods and techniques, (4) determining data analysis techniques, and (5) checking techniques for validity testing data. The time of this research was carried out for 3 months starting from the first week of August until the end of October 2022. Within 3 months the researchers hoped to be able to collect the data needed to answer the problems in this study. The school principal has created useful and effective programs and strategies to improve quality schools. The strategies that have been formulated by the school principal referring to situational leadership theory in the R4 Leadership model (delegating/observing) have gone well and been carried out effectively and efficiently and are very influential for improving the quality of schools. The implementation of these programs and strategies continues to be intensively improved by the school. The impact of implementing the principal's leadership strategy and program can be seen from the school's achievements, namely in the academic and non-academic fields. The principal as a manager is capable of managing his school by dividing tasks and authorities and involving all interested parties.
Analysis The Influence of Price, Promotion, Distribution, Product Quality and Brand Image on Purchase Decision of Cereal Product Siti Patimah; Muhammad Hasyim; Saipul Al Sukri; Didit Hadayanti; Hendrajaya
JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Vol. 9 No. 1 (2023): Februari 2023
Publisher : Sekretariat Pusat Lembaga Komunitas Informasi Teknologi Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jemsi.v9i1.928

Abstract

The purpose of this study is to analyze product quality partially affect the purchasing decision process, to analyze the price partially affect the purchasing decision process, to analyze promotions partially affect the purchasing decision process, to analyze distribution channels partially affect the purchasing decision process , to analyze brand image partially influence the cereal purchasing decision process and to analyze product quality, price, promotion, distribution channels and brand image simultaneously influence the purchasing decision process of Nestle Koko Krunch breakfast cereal. The conclusion of this study is that all exogenous variables have a positive effect on endogenous variables, both partially and simultaneously. Based on the results of the research conducted, it can be seen that product quality, price, promotion, distribution channels, and brand image simultaneously influence purchasing decisions. Thus, the higher the quality of the product offered, the price offered is competent and competitive, the better the promotion that is informed, the easier it is to obtain and the more evenly distributed the product distribution location itself and is complemented by a strong and positive brand image from potential customers, it will encourage consumers in making purchasing decisions for breakfast cereals.