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All Journal Jurnal Bisnis dan Pembangunan PubBis : Jurnal Pemikiran dan Penelitian Administrasi Publik dan Administrasi Bisnis Jurnal Administrasi Publik dan Pembangunan
Muhammad Riduansyah Syafari
Unknown Affiliation
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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EFEKTIVITAS PEMBERDAYAAN KELOMPOK PENGOLAHAN HASIL PERIKANAN DI KOTA BANJARMASIN Muhammad Riduansyah Syafari; Trisylvana Azwari; Siti Juwairiyah
Jurnal PubBis Vol 4 No 2 (2020)
Publisher : stiatabalong.ac.id

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (309.724 KB) | DOI: 10.35722/pubbis.v4i2.268

Abstract

This research was conducted to determine the effectiveness of the empowerment of fisheries product processing groups in Banjarmasin using a qualitative approach. The data analysis technique uses the interactive analysis model of Miles and Huberman with 3 stages of analysis, consisting of data reduction, data display, and verification / conclusion drawing. The results showed that the effectiveness of the empowerment of fisheries product processing groups in Banjarmasin City that was focused in East Banjarmasin District was not yet effective. This is based on the group formation program based on the potential of raw materials, so this goal has been carried out in accordance with the needs of the group, but sometimes it is hampered by seasons which result in the scarcity of raw materials. Based on the concept of environmental carrying capacity, for fishery raw material needs is very large, that is, it is close to large and medium rivers, and is passed through by many kelotok sellers of raw fisheries caught in both fresh and marine fisheries. However, the carrying capacity of this environment has not been matched by the work ethic of group members in groups and prefers to cultivate individually, and is not supported by good managerial and administrative groups (poor managerial and administrative). The effectiveness constraints consist of three; 1) Characteristics of Group Organizations that are still weak, 2) Characteristics of a good environment, but the potential of the wet environment has not been utilized properly, 3) Characteristics of group members tend to be individual. Keywords: Effectiveness, Empowerment, Group
KUALITAS PELAYANAN UJI BERKALA KENDARAAN BERMOTOR PADA UPT. PENGUJIAN KENDARAAN BERMOTOR (PKB) DI TAMIANG LAYANG KABUPATEN BARITO TIMUR KALIMANTAN TENGAH Dedy Saputra; Taufik Arbain; Muhammad Riduansyah Syafari
Jurnal PubBis Vol 5 No 1 (2021)
Publisher : stiatabalong.ac.id

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (684.682 KB) | DOI: 10.35722/pubbis.v5i1.282

Abstract

Penelitian ini bertujuan untuk menganalisis Kualitas Pelayanan Pengujian Kendaraan Bermotor di UPT. Pengujian Kendaraan Bermotor Kabupaten Barito Timur danuntuk menganalisis apa saja yang menjadi faktor pendukung dan penghambat Pelayanan Pengujian Kendaraan Bermotor di UPT. Pengujian Kendaraan Bermotor Kabupaten BaritoTimur.Pendekatan penelitian yang digunakan adalah metode kualitatif deskriptif, untuk menggambarkan keadaansubjek/objek penelitian berdasarkan fakta-fakta yang tampak atau sebagaimana adanya. Pengumpulan data dilakukan dengan teknik observasi, wawancara, dan teknk dokumentasi. Pelayanan Pengujian Kendaraan Bermotor di UPT. Pengujian Kendaraan Bermotor ( PKB ) Dinas Perhubungan Kabupaten Barito Timur merupakan salah satu institusi pelayanan publik yang melaksanakan pelayanan terhadap uji kelayakan kendaraan. Sebagai instansi publik wajib memberikan pelayanan yang berkualitas, sehingga dapat memberikan kepuasan terhadap penerima pelayanan. Pengertian dari Pengujian Kendaraan Bermotor (PKB) sendiri adalah pemeriksaan kondisi kendaraan apakah kendaraan tersebut memenuhi persyaratanya layak darat atau tidak, termasuk kelengkapan surat-surat kendaraan, mengingat begitu besarnya manfaat dari alat transportasi kendaraan umum atau tidak umum membantu mobilitas kegiatan masyarakat.Hasil penelitian menunjukan bahwa kualitas pelayanan UPT.Pengujian Kendaraan Bermotor Kabupaten Barito Timur belum memadai atau masih rendah, karena ditemukan sebagian besar darikelima indikator kualitas masih rendah terutama indikator reliability, responsiveness, assurance dan emphaty Faktor-faktor yang mempengaruhi adalah faktor internal dan faktor eksternal. Faktor internal terdiri dari struktur organisasi, sumberdaya manusia/aparat, system pelayanan dan finansial yang kecil, sedangkan faktor eksternal berupa kebijakan pengganggaran dan penempatan personil dari instansi terkait tanpa melihat kebutuhan dan kompetensi.
EFEKTIVITAS GAYA KEPEMIMPINAN KOLABORATIF (STUDI KASUS PADA SEKOLAH TINGGI ILMU ADMINISTRASI TABALONG) Isnawati Deayana; Muslih Ambri; Muhammad Riduansyah Syafari
Jurnal PubBis Vol 5 No 1 (2021)
Publisher : stiatabalong.ac.id

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (830.315 KB) | DOI: 10.35722/pubbis.v5i1.376

Abstract

This research aims to find out the effectiveness of collaborative leadership styles at STIA Tabalong by using qualitative research methods Sampling techniques using purposive sampling, i.e. chosen with specific considerations and objectives. The informants in this study are employees or academic community in STIA Tabalong. Data collection using interviews in depth. Data analysis techniques, meanwhile, use interactive models. The results showed that the collaborative leadership style at STIA Tabalong was effective. This is illustrated from the findings of research showing that the collaborative leadership style is well received by employees, increased leadership capabilities, leaders who are able to read the work climate situation, factors that influence leadership skills such as educational factors, experience, and the wide range of associations, as well as employees who are willing to adjust their way of thinking and act in the interests of together. Keywords: Effectiveness of Leadership, Collaborative Leadership Style.
KINERJA PEGAWAI PADA UNIT PELAYANAN PENDAPATAN DAERAH (UPPD) KANTOR SAMSAT BANJARMASIN II Muhammad Aulia Ramadani; Muhammad Riduansyah Syafari
Jurnal Administrasi Publik dan Pembanguan Vol 1, No 2 (2019): JULI - DESEMBER 2019
Publisher : Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/jpp.v1i2.2447

Abstract

Employee performance in a motor vehicle tax payment service is very important. Various efforts to repair and rearrangement have been taken seriously. Even so, the results still do not look encouraging, because there are still many illegal levies, inconsistent with the speed of service, and employee discipline, is still a daily sight. The research method used is a qualitative approach with a qualitative descriptive research type. Using research informants. Data collection techniques are, Observations, Interviews, and Documents. Data Analysis Techniques include Data Reduction, Data Presentation, and Conclusion Withdrawal. The results showed that the Employee Performance in the Regional Revenue Service Unit (UPPD) of the SAMSAT Banjarmasin II Office was still low because there were still officers who could not be replaced directly by anyone if they were not present unless appointed directly by the leadership, some officers were found to practice brokers secretly , and inconsistent with the speed of service. However, in the event that the service process for motor vehicle tax payments has been carried out properly because it is in accordance with the procedures established by the SOP.
PENGARUH KUALITAS PELAYANAN DAN KEPUASAN NASABAH TERHADAP KEPERCAYAAN NASABAH DAN LOYALITAS NASABAH PENABUNG AKTIF PT BANK BUKOPIN CABANG BANJARMASIN Akhmad Darma Putera; Juhriyansyah Dalle; Muhammad Riduansyah Syafari
JURNAL BISNIS DAN PEMBANGUNAN Vol 10, No 2 (2021): JULI 2021
Publisher : Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/jbp.v10i2.10952

Abstract

The aim of this research is to analysis the effects of quality services and customer satisfaction on customer loyalty with mediating customer trust of the activesavers. This research is an explanatory-causality which tests and analysis 5 direct effects and 2 mediation effect. Target population of this research is the activesavers/customer PT Bank Bukopin Banjarmasin Branch. The quantitative data is processed using Structural Equation Modeling (SEM), aided by SmartPLS Software.The research findings demonstrate that (1) service quality have positive signifikan effect on customer trust (H1) and on customer loyalty (H2); (2) customer satisfaction positif insignificance effect on customer trust, but positive significance effect on customer loyalty; (3) customer trust have positive significance effect on customer loyalty (H5); (4) customer trust have positive significance partially-mediation the effect of quality service on customer loyalty (H6); and (5) customer trust no mediation the effect of customer satisfaction on customer loyalty. The power relevant predictive this loyalty model at minimum moderate/medium.Keywords: Quality Service, Customer Satisfaction, Customer Trust, and Customer Loyalty.
Co-Authors Akhmad Darma Putera Dedy Saputra Isnawati Deayana Juhriyansyah Dalle Muhammad Aulia Ramadani Muslih Ambri Siti Juwairiyah Taufik Arbain Trisylvana Azwari