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All Journal E-Bisnis : Jurnal Ilmiah Ekonomi dan Bisnis Agrokreatif Jurnal Ilmiah Pengabdian kepada Masyarakat SEIKO : Journal of Management & Business Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan Jurnal Ilmiah Manajemen Ubhara
Jojok Dwiridotjahjono
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Aerospace Engineering Economics, Econometrics & Finance Social Sciences

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PENGARUH KUALITAS PELAYANAN TERHADAP LOYALITAS PELANGGAN MELALUI KEPUASAN PELANGGAN SEBAGAI VARIABEL INTERVENING PADA PENGGUNA JASA PENGIRIMAN PAKET PADA J&T EXPRESS DP SUGIO LAMONGAN Yustika Wahyu Ningrum; Jojok Dwiridotjahjono
Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan Vol. 4 No. Spesial Issue 2 (2021): Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan
Publisher : Departement Of Accounting, Indonesian Cooperative Institute, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (398.489 KB)

Abstract

This research aims to know the influence of service quality on customer loyalty throughcustomer satisfaction on the users package delivery services on J&T Express DP SugioLamongan. This research uses quantitative method, Because in this study the data obtainedin the form of numbers and analyzed by using the Analysis of SEM-Partial Least Square(PLS). The type and source of data used in this research is primary data and secondarydata. The technique of data collection is done by distributing questionnaires AndDocumentation. The population used in this study is consumers who already use a courierservice J&T Express DP Sugio Lamongan Number 638 consumers in 2021. The sampleused in this study were 90 respondents. Drawing technique the Sample is taken usingprobability sampling. Data analysis used is to use the method of partial least square (PLS)due to perform testing against the established relationship between one or moreindependent variables with one or more dependent variables. The results showed thatservice quality has a positive and significant impact on customer loyalty. service quality hasa positive and significant impact on Customer Satisfaction. customer satisfaction has apositive and significant impact on customer loyalty. Indirectly the quality of service has apositive and significant impact on customer loyalty through customer satisfaction.
Pengembangan Agroekowisata Berbasis Perkebunan Kopi Rakyat di Kecamatan Tutur, Kabupaten Pasuruan Jojok Dwiridotjahjono; Ahmad Zainul Arifin; Purnomo Edi Sasongko; . Maroeto; Wahyu Santoso
Agrokreatif: Jurnal Ilmiah Pengabdian kepada Masyarakat Vol. 3 No. 2 (2017): Agrokreatif Jurnal Ilmiah Pengabdian Kepada Masyarakat
Publisher : Institut Pertanian Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29244/agrokreatif.3.2.157-165

Abstract

IbW program’s aims to organize and plan the model of agrotourism development in Tutur Sub-District, Pasuruan District, based on the people's coffee. The several methods of implementation include socialization is done by several methods ranging from discourse, discussion, practice, module making, role play, and evaluation. The model approaches to the action program include: 1) Participatory Rural Appraisal (PRA) model; 2) Entrepreneurship Capacity Building model (ECB); and 3) Technology Transfer model (TT). In addition, advocacy program is conducted regularly between the companion with Manunggalig Karso farmer group, Tutur Sub-district, Pasuruan District. The results of the activities of IbW Agroekowisata in Tutur Sub-District, Pasuruan District based on coffee plantation of the people, have been achieved such as: a) Agricultural people garden profile in the form of audio visual; b) Detailed spatial plan for tourism areas of coffee garden and coffee house production, in the form of maps and floor plans; c) Banner and backdrop location of Desa Wisata Kopi; d) Guest book; and e) Design of location signposts. There are several reasons that encourage a positive response during the implementation of IbW: 1) IbW programs provide the economical benefits of integrated farming of coffee, apple, chrysanthemum, and dairy cattle; 2) Community empowerment methods and strategies implemented in this activity is a very effective facilitation felt by the community, especially promotion in the form of tourist visit book, flyer & brochure of coffee agro-tourism product, and website; and 3) The involvement of various elements can create synergism between the components concerned so that empowerment runs intensively and productively which has implications for the sustainability of the program.
PENGARUH KINERJA KEUANGAN TERHADAP PERTUMBUHAN LABA PADA PERUSAHAAN SUB SEKTOR FOOD AND BEVERAGE YANG TERDAFTAR DI BURSA EFEK INDONESIA PERIODE TAHUN 2010 – 2019 Dini Khoirun Nadia; Jojok Dwiridotjahjono
Jurnal Ilmiah Manajemen Ubhara Vol 3, No 1 (2021): Jurnal Ilmiah Manajemen Ubhara
Publisher : Prodi Magister Manajemen Fakultas Ekonomi dan Bisnis Universitas Bhayangkara Jakarta Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31599/jmu.v3i1.859

Abstract

Penelitian ini bertujuan untuk mengetahui dan menganalisis kinerja keuangan yang terdiri dari : current ratio, quick ratio, debt to equity ratio, net profit margin, dan return on equity terhadap pertumbuhan laba pada Perusahaan Sub Sektor Food and Beverage yang terdaftar di Bursa Efek Indonesia periode tahun 2010 – 2019. Jenis penelitian yang digunakan yaitu jenis penelitian deskriptif dengan pendekatan kuantitatif. Populasi dalam penelitian ini adalah seluruh perusahaan sub sektor food and beverage yang terdaftar di Bursa Efek Indonesia periode tahun 2010 – 2019 yaitu sejumlah 30 perusahaan. Teknik penarikan sampel yang digunakan yaitu purposive sampling dan menghasilkan sampel sebanyak 13 perusahaan yang memenuhi persyaratan kriteria. Teknik analisis yang digunakan adalah uji asumsi klasik, regresi linier berganda, uji f, uji t, dan koefisien determinasi. Hasil penelitian mengidentifikasi bahwa antara pertumbuhan laba dengan variabel current ratio dan debt to equity ratio secara parsial berpengaruh signifikan terhadap pertumbuhan laba. Sedangkan quick ratio, net profit margin, dan return on equity secara parsial tidak terdapat pengaruh signifikan terhadap pertumbuhan laba. Secara simultan, seluruh variabel memiliki pengaruh signifikan terhadap pertumbuhan laba. 
PENGARUH IKLAN, KONFORMITAS DAN GAYA HIDUP HEDONIS TERHADAP PERILAKU KONSUMTIF PENGGUNA E-COMMERCE SHOPEE DI KOTA MOJOKERTO Salma Egita Fitri Subagyo; Jojok Dwiridotjahjono
E-Bisnis : Jurnal Ilmiah Ekonomi dan Bisnis Vol 14 No 1 (2021): JULI: Jurnal Ilmiah Ekonomi dan Bisnis
Publisher : STEKOM PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/e-bisnis.v14i1.342

Abstract

There are many e-commerce sites that have been present in Indonesia, one of which is Shopee. Shopee is here to provide many attractive offers such as lots of discounts, promos, cashback etc. This can lead to consumptive behavior. This study aims to determine: (1) The effect of advertising on consumptive behavior (2) The effect of conformity on consumptive behavior (3) The influence of a hedonic lifestyle on consumptive behavior in consumptive behavior. The population of this study were users of the e-commerce application Shopee in Mojokerto. In this study using a sample of 100 respondents. The sampling technique is purposive sampling technique with the criteria of women, domicile in Mojokerto, at least 17 years old, have used or purchased goods or services through the Shopee e-commerce application. Data analysis techniques used validity and reliability tests and hypothesis testing using multiple linear regression analysis, t test, f test, and R2 test. The results of this study indicate that advertising has a positive and significant effect on consumptive behavior, conformity has a positive and significant effect on consumptive behavior, the hedonic lifestyle has a positive and significant effect on consumptive behavior, advertising, conformity and hedonic lifestyle together have a positive and significant effect on behavior. consumptiveperilaku konsumtif.
Pengaruh Customer Experience, Trust Dan Customer Satisfaction Terhadap Repurchase Intention Pada Reservasi Tiket Pesawat Di Traveloka Dimas Barent Insyra; Jojok Dwiridotjahjono
SEIKO : Journal of Management & Business Vol 5, No 2 (2022): July - December
Publisher : Program Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/sejaman.v5i2.2964

Abstract

Abstrak Artikel ini memiliki tujuan untuk mengetahui adanya pengaruh Customer Experience, Trust dan Customer Satisfaction Terhadap Repurchase Intention Pada Reservasi Tiket Pesawat di Aplikasi Traveloka (Studi Kasus Masyarakat Kota Tanjungpinang Provinsi Kepulauan Riau) yang dapat dijelaskan secara parsial maupun simultan. Artikel ini merupakan penelitian kuantitatif dan menggunakan alat uji Regresi Linier Berganda. Teknik penarikan sampel pada penilitian ini adalah dengan purposive sampling yang memiliki jumlah 100 responden yang telah mengisi angket yang telah disediakan serta analisis menggunakan aplikasi SPSS. Hasil penelitian ini menunjukkan bahwa terdapat adanya pengaruh yang signifikan baik secara simultan variabel Customer Experience, Trust dan Customer Satisfaction terhadap variabel dependen Repurchase Intention maupun secara parsial masing-masing variabel dependen terhadap variabel independen. Dengan hasil penelitian ini menunjukan bahwa Customer Experience, Trust dan Customer Satisfaction dapat memberikan pengaruh signifikan kepada masyarakat Kota Tanjungpinang Provinsi Kepulauan Riau dalam melakukan pembelian kembali atau Repurchase Intention dalam melakukan reservasi tiket pesawat di Traveloka. Kata Kunci: Customer Experience, Trust, Customer Satisfaction, Repurchase Intention, Traveloka. Abstract This paper aims to determine the influence of Customer Experience, Trust and Customer Satisfaction on Repurchase Intentions on Airplane Ticket Reservations in the Traveloka Application (Case Study of Tanjungpinang’s Citizen, Riau Islands Province) which can be explained partially or simultaneously. This scientific work is a quantitative research and uses the Multiple Linear Regression test tool. The sampling technique in this study was by purposive sampling which had a total of 100 respondents who had filled out the questionnaire that had been provided and analyzed using the provided SPSS application. The results of this study indicate that there is a significant influence both simultaneously the variables Customer Experience, Trust and Customer Satisfaction on the dependent variable Repurchase Intention and partially each dependent variable on the independent variable. The results of this study show that Customer Experience, Trust and Customer Satisfaction can have a significant influence on the people of Tanjungpinang City, Riau Islands Province in making repurchases or Repurchase Intentions in making flight ticket reservations at Traveloka.. Keywords: Customer Experience, Trust, Customer Satisfaction, Repurchase Intention, Traveloka.
Pengaruh Kualitas Pelayanan Terhadap Loyalitas Melalui Kepuasan Pelanggan Sebagai Variabel Intervening Pada Pengguna Gojek di Kabupaten Lamongan Anisafitri Ratna Sari; Jojok Dwiridotjahjono
SEIKO : Journal of Management & Business Vol 6, No 1 (2023): January - Juny
Publisher : Program Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/sejaman.v6i1.3925

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh kualitas pelayanan terhadap loyalitas pelanggan melalui kepuasan pelanggan pada pengguna jasa transportasi online Go-Jek di Kabupaten Lamongan. Penelitian ini menggunakan metode kuantitatif, Karena dalam penelitian ini data yang diperoleh berupa angka-angka dan dianalisis dengan menggunakan Analisis SEM-Partial Least Square (PLS). Jenis dan sumber data yang digunakan dalam penelitian ini adalah data primer dan data sekunder. Teknik pengumpulan data dilakukan dengan cara menyebarkan kuesioner. Populasi yang digunakan dalam penelitian ini adalah konsumen yang sudah menggunakan transportasi online Go-Jek di Kabupaten Lamongan yang memiliki jumlah sampel yang digunakan dalam penelitian ini adalah 100 responden. Teknik Penarikan Sampel yang diambil adalah menggunakan probability sampling. Analisis Data yang digunakan adalah menggunakan metode partial least square (PLS) dikarenakan melakukan pengujian terhadap hubungan yang dibangun antara satu atau lebih variabel independen dengan satu atau lebih variabel dependen. Hasil penelitian menunjukkan bahwa kualitas pelayanan berpengaruh secara positif dan signifikan terhadap loyalitas pelanggan. kualitas pelayanan berpengaruh secara positif dan signifikan terhadap Kepuasan Pelanggan. kepuasan pelanggan berpengaruh secara positif dan signifikan terhadap loyalitas pelanggan. Secara tidak langsung kualitas pelayanan berpengaruh secara positif dan signifikan terhadap loyalitas pelanggan melalui kepuasan pelanggan. Kata kunci: Kualitas Pelayanan, Loyalitas Pelanggan, Kepuasan Pelanggan Abstract This study aims to determine the effect of service quality on customer loyalty through customer satisfaction in Go-Jek online transportation service users in Lamongan Regency. This research uses quantitative methods, because in this study the data obtained is in the form of numbers and analyzed using SEM-Partial Least Square (PLS) Analysis. The types and sources of data used in this study are primary data and secondary data. Data collection techniques are carried out by distributing questionnaires. The population used in this study was consumers who had used Go-Jek online transportation in Lamongan Regency, which had the number of samples used in this study was 100 respondents. The sampling technique taken is to use probability sampling. Data Analysis used is using the partial least square (PLS) method because it tests the relationship established between one or more independent variables and one or more dependent variables. The results showed that the quality of service has a positive and significant effect on customer loyalty. Service quality has a positive and significant effect on Customer Satisfaction. Customer satisfaction has a positive and significant effect on customer loyalty. Indirectly, the quality of service has a positive and significant effect on customer loyalty through customer satisfaction. Keywords: Service Quality, Customer Loyalty, Customer Satisfaction
Co-Authors . Maroeto Ahmad Zainul Arifin Anisafitri Ratna Sari Dimas Barent Insyra Dini Khoirun Nadia Purnomo Edi Sasongko Salma Egita Fitri Subagyo Wahyu Santoso Yustika Wahyu Ningrum