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Journal : Rekayasa Mesin

Analisis Pengaruh Servqual Terhadap Kepuasan Serta Loyalitas Mahasiswa (Studi Kasus Pada Jurusan Teknik Mesin Di Universitas “XYZ”) Maulana, Yassyir; Astuti, Murti; Surachman, Surachman
Jurnal Rekayasa Mesin Vol 3, No 1 (2012)
Publisher : Jurusan Teknik Mesin, Fakultas Teknik, Universitas Brawijaya

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In the future right now, thight competition not only happens to the economic sector, but have been venturing into the education sector. Improve quality is one of the business strategies that are used to improve customer satisfaction. Customer satisfaction will be achieved if the quality of product or service to be fulfilled suit their needs. But giving satisfaction to customers is not enough and even requisite is customer loyalty. Customer loyalty in the world of education closely related to loyalty student. Loyalty student are necessary for survival and existence of a college. Student who have high loyalty is an asset to college because give positive recommendation and encourage friends, brother and other civil society to use education service that have been perceived and experienced firsthand. This research aims to analyze the influence of the SERVQUAL variables consisting of Tangible, Reliability, Responsiveness, Assurance and Empathy with variable SATISFACTION and variable LOYALTY at the engineering university “XYZ”. This research was conducted by the method of survey, the data obtained through the distribution of questionnaires to 125 respondent, but respond only about 112 student. Method of sampling using Random Sampling. Data analyzed by the method of Structural Equation Modeling (SEM) using LISREL 8.80 program with Maximum Likelihood estimation. The result of this research can be concluded there was no correlation between variable SERVQUAL with variable LOYALTY, while there is a relationship between variable SERVQUAL with variabel SATISFACTION, then there is a relationship between variable SATISFACTION with variable LOYALTY. it can be concluced that, if the quality of service improved then student will be satisfied and expected with that satisfaction can create loyalty which is positive word of mouth.Keywords: SERVQUAL, Student Satisfaction, Student Loyalty.
Corporate Performance Measurement Balanced Scorecard Through Approximation Sustainability at Pabrik Gula Krebet Baru Malang Utoyo, Utoyo; Soeparman, Sudjito; Astuti, Murti
Rekayasa Mesin Vol 1, No 2 (2010)
Publisher : Jurusan Teknik Mesin, Fakultas Teknik, Universitas Brawijaya

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PG. Krebet Baru consists unit I/II be sugar industrial company with capacity 11.500 tcd, in this time PG.Krebet Baru cope to fulfil national sugar need only seen from ability reachess profit and tall sale level for that companies to want watchfulness aim correct performance measurement system to analyze performance with concept sustainability balanced scorecard that be method development balanced scorecard with add social environment aspect, because this aspect is very krusial to PG. Krebet Baru that presents citizen solid intermediate and, to achieve aim, used several methods AHP and OMAX also detect point of view, mission, target stipulating with performance measurement from each perspective. for researcher activity support submits kuisioner to customer 25 respondents, employee 25 respondents and 2 leadership respondents PG. Krebet Baru and PG.Candi Baru Sidoarjo. kuisioner used to measures /employee customer satisfaction with stipulating KPI complete the heavy, result kuisioner at validity test and realiabilitas. from measurement analysis result is got 30 kpi and 30 sub kpi's as a whole period performance achievement index 2009 performance scores: 7,37 (yellow) mean the performance not yet achieve target, furthermore kpi score 0 until 7 (red/yellow) as much as 27 kpi/sub kpi need repair subsidizes performance as a whole. Keywords : AHP, performance, KPI, OMAX, Sustainability
Analisa Ketidaksesuian Beban Kerja Matakuliah Praktek Berbasis Time Study Dan Maynard Operation Sequence Techniques (Most) (Studi Kasus Pada Jurusan Teknik Mesin Politeknik Negeri Ambon) Pattiasina, Nanse Henny; Soenoko, Rudy; Astuti, Murti; Irawan, Yudy Surya
Jurnal Rekayasa Mesin Vol 4, No 2 (2013)
Publisher : Jurusan Teknik Mesin, Fakultas Teknik, Universitas Brawijaya

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Implementation of the practice course in the Department of Mechanical Engineering Polytechnic of Ambon during this work takes too long, so beyond the allocation of the appropriate amount of time available in the curriculum credits. Therefore it is necessary to analyze the workload mismatch practice course. Stages of student work time measurements performed using the method of Time Study and Maynard Operation Sequence Techniques (MOST) to obtain the normal time and standard time student practical work. Correlation with time available on the course curriculum for the Job Machine Tools 4 the number of credits is 144 hours, then declared for the methods of time study needs more work time (342.6 hours / 5 students), so the result is inadequate (less than 198, 6 hours). As for the method of MOST, obtained the required sufficient time (114 hours / 5 students).Keywords : measurement of time, the burden of college practice, MOST, standard time, normal time
Penerapan Metode Saving Matrix Dalam Penjadwalan Dan Penentuan Rute Distribusi Premium Di SPBU Kota Malang Yuniarti, Rahmi; Astuti, Murti
Rekayasa Mesin Vol 4, No 1 (2013)
Publisher : Jurusan Teknik Mesin, Fakultas Teknik, Universitas Brawijaya

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Several existing problems in PT. Pertamina depot Malang in distributing premium products to the gas station in Malang is the high number of premium demand is not matched by the availability of the number of vehicles as well as sufficient capacity tank trucks, and inconsistencies in the distribution schedule every day, and the lack of a clear standard distribution service. Therefore, this study would like to set up distribution routes and schedules and determine the capacity and number of tank trucks are effective and efficient in order to benefit the company. In this research, the determination of the method of saving a useful matrix to solve the problem of transportation and distribution. Based on calculations using the method of saving matrix, then the distribution of these proposals can be given as many as 16 in the three stages of the delivery so that every gas station will have no shortage of fuel supply. Successfully reduced transportation costs and shortened the distance of 261 km to 259.6 km. In the distribution of premium in Malang PT. Pertamina Depot Malang who initially use 11 tanker trucks capable streamlined into 6 tanks.Key Words : Saving Matrix, Rute and distribution schedule, transportation cost