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All Journal Global Medical and Health Communication International Journal of Supply Chain Management
Yudi Azis
Universitas Padjadjaran
Decision Sciences, Operations Research & Management Dentistry Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Nursing Public Health Transportation

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Pengaruh Inovasi Jasa dan Harga Terhadap Nilai yang Dirasakan Pasien di Stroke Center RS. Al-Islam Bandung Irasanti, Siska Nia; Azis, Yudi; Sukarya, Wawang S
Global Medical & Health Communication (GMHC) Vol 3, No 1 (2015)
Publisher : Fakultas Kedokteran Universitas Islam Bandung

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Abstrak Rumah sakit sebagai salah satu industri jasa harus dapat menghasilkan produk barang maupun jasa dengan kualitas yang baik. Tujuan penelitian ini adalah ingin mengetahui pengaruh  inovasi jasa dan harga pada nilai yang dirasakan pasien di Stroke Center RS Al Islam Bandung. Penelitian ini adalah penelitian observasional analitik dengan pendekatan survei. Waktu penelitian adalah bulan November-Desember tahun 2015. Populasi dan sampel yang digunakan dalam penelitian ini adalah pasien Stroke Center RS Al Islam Bandung. Jumlah sampel adalah 256 responden dan dikumpulkan dengan teknik accidental samping. Alat pengambil data yang digunakan adalah kuesioner dan wawancara. Pengolahan data dilakukan dengan menggunakan SEM (structural equation modelling) dengan LISREL versi 8.80. Hasil penelitian ini menunjukkan terdapat pengaruh positif yang secara statistik bermakna (kategori kekuatan sedang) dari variabel inovasi jasa dan harga terhadap nilai yang dirasakan pasien di Stroke Center RS Al Islam Bandung secara parsial sebesar 20,25% (t hitung 2,20 dan 1,98 > tabel=1,98 dan α=0,05) dan secara simultan sebesar 44,3% (F=0,001<F tabel=0,005 dengan α=0,05). Walaupun demikian, masih ada faktor lain yang mempengaruhi nilai yang dirasakan di Stroke Center RS Al Islam Bandung dan tidak diteliti dalam penelitian ini sebesar 55,7%. Kata kunci : nilai yang dirasakan pasien, rumah sakit, inovasi jasa, harga, stroke center.   THE EFFECT OF SERVICES  INNOVATION AND PRICE TO THE CUSTOMER PERCEIVED VALUE AT STROKE  CENTER                  BANDUNG AL ISLAM HOSPITAL Abstract Hospital as one of service industry need to produce good services. The aim of this study was to describe the effects of service innovation and price on customer perceived value in Stroke Center of Al Islam Hospital, Bandung. This was an analytical observational study using survey. Subjects were 256 patients in Stroke Center of Al Islam Hospital, Bandung using accidental sampling method. Data were collected through questionnaires and interviews. Analysis used SEM (structural equation modeling) with LISREL version 8.80. The results of this study showed that service innovation and price had positive and significant influence (moderate effects) to customer perceived value in Stroke Center of Bandung Al Islam Hospital. The partially influence was detected at 20,25% (t value 2,20 and 1,98 > t table=1,98 with α=0,05) and the simultaneous influence was 44.3% (F significance = 0.001 < F table = 0.005 with α= 0.05). There were another influencing factors that affected customer perceived value in Stroke Center of Bandung Al Islam Hospital by 55,7%. Key words: customer perceived value, hospital, service innovation, price, stroke center
Pengaruh Appointment Registration System terhadap Waktu Tunggu dan Implikasinya pada Kepuasan Pasien Susanti, Yuli; Azis, Yudi; Kusnadi, Dadang
Global Medical & Health Communication (GMHC) Vol 3, No 1 (2015)
Publisher : Fakultas Kedokteran Universitas Islam Bandung

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Abstrak Peningkatan derajat kesehatan dapat dicapai melalui kemudahan akses terhadap fasilitas kesehatan. Peningkatan peserta pada program jaminan kesehatan nasional mengakibatkan antrian panjang di sarana pelayanan kesehatan. Penelitian ini bertujuan untuk menganalisis pengaruh metode Appointment registration system (ARS) terhadap waktu tunggu dan kepuasan pasien. Metode penelitian yang digunakan adalah survei dengan sampel 380 orang dan observasi pada bulan Desember 2014 di RS Al Islam Bandung. Analisis menggunakan structural equation modeling (SEM) dan production operation management-quantitative methods (POMQM). Hasil penelitian yaitu konsisi pelaksanaan ARS (60,7%), waktu tunggu (59,1%) dan kepuasan pasien (67,3%) termasuk dalam kategori cukup. Terdapat pengaruh positif dan signifikan ARS terhadap waktu tunggu (51,84%), pengaruh positif dan signifikan waktu tunggu terhadap kepuasan pasien (25%), dan total pengaruh ARS terhadap kepuasan pasien (16,79%). ARS dapat menurunkan waktu tunggu secara efektif namun tidak semua metode ARS dapat menurunkan waktu tunggu. Pasien RSAI merasa cukup puas terhadap pendaftaran appointment dan waktu tunggu. Kata kunci: Appointment registration system, kepuasan pasien, waktu tunggu THE INFLUENCE OF OUTPATIENT APPOINTMENT REGISTRATION SYSTEM TO WAITING TIME AND ITS IMPLICATION TO PATIENT SATISFACTIONS Abstract Health improvement can be achieved through accessibility to health services. An increased participants in the health insurance program (JKN) resulted in a long queu in the hospital. This research aim to analize influence of appointment registration system (ARS) to waiting time and patient satisfaction. Research method using patient satisfaction survey in 380 subjects and observation on December 2014 at Al Islam Bandung Hospital. The result was analyzed using structural equation modeling (SEM) and production operation management-quantitative methods (POMQM). The results showed that the implementations of ARS (60,7%), waiting time (59,1%), and patient satisfaction (67,3%) were on moderate category. There was positive and significant influence of ARS to waiting time  (51,84%), There was positive and significant influence of waiting time to patient satisfaction (25%), and total influence of ARS to patient satisfaction are 16,79%. ARS could decreased waiting time significantly and effectively, but not all ARS methods could do the same. The patients in Al Islam Hospital had moderate satisfaction in appointment registration and waiting time.  Key words: Appointment registration system, patient satisfaction, waiting time Updated Version
The Effect of Auditor Commitment on Supply Chain Performance: Moderating Role of Supply Chain Top Management Support Didiet Rachmat Hidayat, Raden; Azis, Yudi; Yunizar, Yunizar; Amzal, Cupian
International Journal of Supply Chain Management Vol 9, No 4 (2020): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

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The foremost aim of the present study is to examine the influence of internal audit competency along with internal and external auditor and employee commitment to change on the supply chain performance of the audit companies in Jakarta Indonesia. The objectives also include the examination of moderating role of supply chain top management support among the links of internal audit competency, internal and external auditor, employee commitment to change and supply chain performance of the audit companies in Jakarta Indonesia. The data has been obtained by using the questionnaire method while analysis has been made by using the smart-PLS. The results revealed that all the predictors such as internal audit competency, internal and external auditor, and employee commitment to change have a positive association with supply chain performance. The results also showed that the supply chain top management support has positively moderated among the links of internal audit competency and supply chain performance. These findings are provided with the guideline to the upcoming studies along with the regulators while investigating this area in future and formulating the policies on the supply chain performance of the organization. 
Co-Authors Cupian Amzal, Cupian Dadang Kusnadi Didiet Rachmat Hidayat, Raden Siska Nia Irasanti Wawang S Sukarya, Wawang S Yuli Susanti Yunizar Yunizar, Yunizar