Garuda - Garba Rujukan Digital

Employee Performance Measurement in Teleworking Using Balanced Scorecard Sunu Sugi Arso; Sfenrianto Sfenrianto; Mochamad Wahyudi
International Journal of Electrical and Computer Engineering (IJECE) Vol 8, No 6: December 2018
Publisher : Institute of Advanced Engineering and Science

Key Performance Indicator (KPI) must be aligned with the development of the organization. PT. Mitra Intregrasi Informatika (MII) in its development decided to change the traditional way of work to modern telework. This encourages companies to adjust employee’s KPI from the traditional way of work turns in to telework. In order to perform KPI measurement of its employees based on teleworking, this research uses balanced scorecard method approach that is by taking into account financial, customer, and internal business process and learning and growth perspective. The results of this study are the design proposal KPI employees to accommodate telework at the company. Then KPI employee test results showed an increase in the average value of the employee KPI of 0.295 points (9.47%) of the old KPI. Thus, it is recommended to the company to implement the employee KPI.

Examining the Security Issues of Automated Teller Machine Based on Revised Technology Acceptance Model Aida Fitriyani; Sfenrianto Sfenrianto; Gunawan Wang; Aries Susanto
TELKOMNIKA (Telecommunication Computing Electronics and Control) Vol 14, No 4: December 2016
Publisher : Universitas Ahmad Dahlan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12928/telkomnika.v14i4.2920

Trust of using automated teller machine (ATM) is a daunting task for many Indonesians, where the security issues associated with it, still haunting them. The paper examines the collaborative issues related to the ATM security such as: perceived usefulness and ease of use, perceived security, trust, intention to use and actual system use, by using revised technical acceptance model (TAM) according to the banking purposes. The study takes customer samples of major leading banks in Indonesia and expected to present the current situation faced by many Indonesians when dealing with the ATM security. The outcome will be valuable inputs for the policy makers of the banks to establish further strategy to cope with integrated security issues related to ATM use.

E-Learning Effectiveness Analysis in Developing Countries: East Nusa Tenggara, Indonesia Perspective Sfenrianto Sfenrianto; Ellen Tantrisna; Habibullah Akbar; Mochamad Wahyudi
Bulletin of Electrical Engineering and Informatics Vol 7, No 3: September 2018
Publisher : Institute of Advanced Engineering and Science

The adoption of e-learning in developing countries like Indonesian Universities have been focused in urban areas like the big cities, especially in Java island. There is a lack of development of e-learning in a remote city like Kupang East Nusa Tenggara Indonesia which is located far away from the capital city. This research aims to assess the effectiveness of e-learning by analyzing three factors in one of the higher institution in Kupang city, i.e. Sekolah Tinggi Kesehatan Citra Mandiri Husada Kupang (STIKes CHMK). The factors include culture, technology and infrastructure, and content satisfaction. The data were collected using questionnaires. Research shows that with proper preparation for e-learning, the acceptance of e-learning in rural areas is significantly high. This finding suggests that e-learning can greatly benefit the students like Kupang city in developing countries.

E-Learning Effectiveness Analysis in Developing Countries: East Nusa Tenggara, Indonesia Perspective Sfenrianto Sfenrianto; Ellen Tantrisna; Habibullah Akbar; Mochamad Wahyudi
Bulletin of Electrical Engineering and Informatics Vol 7, No 3: September 2018
Publisher : Institute of Advanced Engineering and Science

The adoption of e-learning in developing countries like Indonesian Universities have been focused in urban areas like the big cities, especially in Java island. There is a lack of development of e-learning in a remote city like Kupang East Nusa Tenggara Indonesia which is located far away from the capital city. This research aims to assess the effectiveness of e-learning by analyzing three factors in one of the higher institution in Kupang city, i.e. Sekolah Tinggi Kesehatan Citra Mandiri Husada Kupang (STIKes CHMK). The factors include culture, technology and infrastructure, and content satisfaction. The data were collected using questionnaires. Research shows that with proper preparation for e-learning, the acceptance of e-learning in rural areas is significantly high. This finding suggests that e-learning can greatly benefit the students like Kupang city in developing countries.

Evaluation of Customer Satisfaction on Indonesian Banking Chatbot Services During the COVID-19 Pandemic Jeffrey Arief Mulyono; Sfenrianto Sfenrianto
CommIT (Communication and Information Technology) Journal Vol. 16 No. 1 (2022): CommIT Journal
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/commit.v16i1.7813

The new normal lifestyle during the COVID-19 pandemic encourages every individual to change their behavior towards digital transformation. A banking chatbot is one of the financial technologies promoted by the banking industry to meet the needs of its customers during the pandemic. However, there is still a gap between the quality of the developed chatbot service and customer expectations. The research is conducted to evaluate the factors that affect customer satisfaction with Indonesian banking chatbot services during the COVID-19 pandemic. Data are collected through filling out questionnaires by 222 respondents using the snowball sampling technique. Only 100 respondents are selected and fit into the research criteria consisting of them who domicile in the JABODETABEK area and experience using Indonesian banking chatbot services. The number of respondents used as many as 100 people is also determined based on the ten times rule method and Slovin method. The variables analyzed in the research are system quality, information quality, service quality, trust, perceived value, situational factor, and personal factor. Each variable is observed for its effect on the intention to use and customer satisfaction in using Indonesian banking chatbot services. Then, the obtained data are analyzed using PLS-SEM. The results indicate that system quality, service quality, and information systems significantly positively affect customer satisfaction using Indonesian banking chatbot services. Moreover, information quality and personal factor also affect intention to use Indonesian banking chatbot services significantly and positively. The results are expected to recommend the banking industry to develop banking chatbot services to increase customer satisfaction and intention to use banking chatbot services.

E-Learning Effectiveness Analysis in Developing Countries: East Nusa Tenggara, Indonesia Perspective Sfenrianto Sfenrianto; Ellen Tantrisna; Habibullah Akbar; Mochamad Wahyudi
Bulletin of Electrical Engineering and Informatics Vol 7, No 3: September 2018
Publisher : Institute of Advanced Engineering and Science

The adoption of e-learning in developing countries like Indonesian Universities have been focused in urban areas like the big cities, especially in Java island. There is a lack of development of e-learning in a remote city like Kupang East Nusa Tenggara Indonesia which is located far away from the capital city. This research aims to assess the effectiveness of e-learning by analyzing three factors in one of the higher institution in Kupang city, i.e. Sekolah Tinggi Kesehatan Citra Mandiri Husada Kupang (STIKes CHMK). The factors include culture, technology and infrastructure, and content satisfaction. The data were collected using questionnaires. Research shows that with proper preparation for e-learning, the acceptance of e-learning in rural areas is significantly high. This finding suggests that e-learning can greatly benefit the students like Kupang city in developing countries.

E-Learning Model for Equivalency Education Program in Indonesia Mesra Betty Yel; Sfenrianto Sfenrianto
Proceeding of the Electrical Engineering Computer Science and Informatics Vol 4: EECSI 2017
Publisher : IAES Indonesia Section

with the emergence of e-Learning, governments provide opportunities for online learning, whether formal or informal. However, most of e-learning systems in Indonesia have been used at formal education environments, today. Therefore, this study proposes an E-Learning model to support non-formal education in Indonesia. This model is called as E-learning for the Equivalency Education Program (E-LEEP) model. The E-LEEP consists of three components: User, Education Program, and Monitoring. The user will be students and tutor. The education program includes Package A, Package B, and Package C for elementary school, junior high school, and senior high school respectively. The monitoring will be used by institution and stakeholders. Each component will support the needs of students programs in e-Learning environment, in order to achieve the goal learning.

E-Commerce Recommender For Usage Bandwidth Hotel Sfenrianto Sfenrianto; Melva Hermayanty Saragih; Bayu Nugraha
Indonesian Journal of Electrical Engineering and Computer Science Vol 9, No 1: January 2018
Publisher : Institute of Advanced Engineering and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/ijeecs.v9.i1.pp227-233

The customer interest is often affected the promotions or product offered it his/her access. The aim of this research is to evaluate the recommendation system, as a promotion model or product offered, on e-commerce to the customer interest. This research focuses on e-commerce which offers the bandwidth internet for a hotel. Firstly, prototype of e-commerce which has recommendation system is built. Then, the eCommerce is evaluated by value creation of an eCommerce. There are four factors value creation, efficiency, lock-in, complementary and novelty based on R. Amit’s and Zott theory. After conducting the evaluation, two factors, efficiency and complementary, are significant to the value creation for eCommerce recommendation, yet the other factors, lock-in and novelty are not significant. This research also confirms that the number of subscribers’ eCommerce increases until 45.06% with using the recommendation than without recommendation.

Analysis Of Factors Affecting Users Of Surat Keterangan Catatan Kepolisian (SKCK) Online Case Study At The Humbang Hasundutan Police Novi Irianty Gultom; Sfenrianto Sfenrianto
Jurnal Pendidikan dan Konseling (JPDK) Vol. 4 No. 5 (2022): Jurnal Pendidikan dan Konseling
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jpdk.v4i5.8052

Informasi Catatan Kepolisian (SKCK) merupakan salah satu sarana untuk melaksanakan tugas pokok Polri dalam memberikan pelayanan kepada masyarakat. Permintaan Surat Keterangan Catatan Kepolisian (SKCK) biasanya dilakukan secara manual, namun untuk meningkatkan pelayanan terhadap SKCK, Polres Humbang Hasundutan mengusulkan untuk menerapkan Surat Permintaan Catatan Kepolisian (SKCK) secara online. Metode yang digunakan dalam analisis studi kasus ini adalah metode Delone dan McLean yang dimodifikasi dengan metode TAM. Responden penelitian berjumlah 187 orang dengan syarat pernah menggunakan website online Surat Keterangan Catatan Kepolisian (SKCK). Pengujian data akan dilakukan dengan menggunakan software SMART-PLS. Analisis dilakukan untuk mengetahui faktor-faktor untuk mengukur tingkat kepuasan pengguna layanan Informasi Catatan Kepolisian (SKCK) terhadap peningkatan kualitas layanan online. Variabel penelitian dalam studi kasus ini terdiri dari System Quality, Information Quality, Service Quality, Perceived Usefulness, dan Perceived Ease of Use. Hasil penelitian ini adalah Information Quality, Service Quality berpengaruh positif terhadap kepuasan pengguna.

Analysis Software Developer Productivity Based On Work Schedule Scheme With Git Commit Metric And Deployment With CI/CD Darren Kent Jeremy; Sfenrianto Sfenrianto
Jurnal Pendidikan dan Konseling (JPDK) Vol. 4 No. 6 (2022): Jurnal Pendidikan dan Konseling
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jpdk.v4i6.8307

Pada bulan Desember 2019, terjadi pandemi COVID-19 sehingga membuat PT. XYZ mewajibkan karyawannya untuk bekerja dari rumah dan bekerja dari kantor secara bergantian berdasarkan skema jadwal kerja yang ditentukan oleh PT. XYZ secara acak berdasarkan tim yang ada. Produktivitas bagi Pengembang Perangkat Lunak saat ini masih belum memiliki nilai yang pasti tentang bagaimana menilai produktivitas seorang Pengembang Perangkat Lunak. Hal inilah yang membuat penelitian ini dilakukan untuk mengkaji lebih lanjut produktivitas pengembang perangkat lunak di PT. XYZ berada di antara skema jadwal kerja tersebut. Dalam penelitian ini kami melakukan investigasi terhadap produktivitas pengembang perangkat lunak berdasarkan skema jadwal kerja yang telah ditentukan dari perusahaan, PT.XYZ menerapkan 3 skema untuk jadwal karyawan, yang kemudian disesuaikan dengan kondisi pandemi COVID yang terjadi agar sesuai dengan peraturan pemerintah , skemanya adalah, 2 hari WFO 3 hari WFH, 3 hari WFO 2 hari WFH, 4 hari WFO 1 hari WFH untuk menghindari banyaknya karyawan yang bekerja dari kantor pusat PT. XYZ, kemudian kumpulan data yang dikumpulkan dari aktivitas kontribusi pada repositori PT.XYZ GitHub berdasarkan git commit dan bergabung ke cabang master, kemudian akan di-deploy menggunakan CI/CD. sesuai dengan skema jadwal kerja. Dalam penelitian ini ditemukan bahwa skema jadwal kerja 3 WFH dan 2 WFO memiliki tingkat produktivitas yang lebih tinggi dibandingkan dengan skema lainnya. Dari jenis proyek, Back-end memiliki kontribusi lebih dibandingkan dengan Front-end serta bahasa pemrograman.

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