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All Journal International Journal of Public Health Science (IJPHS) Jurnal Riset Kesehatan CoMPHI Journal : Community Medicine and Public Health of Indonesia Journal
Stefanus Supriyanto
Universitas Airlangga
Health Professions Medicine & Pharmacology Nursing Public Health

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Organizational commitment, patient satisfaction and loyalty in the first-level health facilities Febri Endra Budi Setyawan; Stefanus Supriyanto; Ernawaty Ernawaty; Retno Lestari
International Journal of Public Health Science (IJPHS) Vol 11, No 3: September 2022
Publisher : Intelektual Pustaka Media Utama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/ijphs.v11i3.21293

Abstract

Patient satisfaction and loyalty are widely cited as markers of healthcare quality. Organizational commitment assists first-level health facilities in achieving the goals by incorporating physicians in the implementation of holistic and comprehensive care. This study aims to analyze a structural model of physician organizational commitment, patient satisfaction, and loyalty in first-level health facilities. This study used an explanatory research design with a total sample of 199 physicians and 980 patients in 30 public and private first-level health facilities within the collaboration of national healthcare and social security, chosen by systematic random sampling. Analysis was performed by using partial least squares–structural equation modeling (PLS-SEM). Physician factors, organizational factors, and non-organizational factors have the strongest influence on physician organizational commitment (80.2%). To sum up, major efforts should be made to improve organizational commitment among physicians in providing holistic and comprehensive care in first-level health facilities to boost patient satisfaction and loyalty.
ANALYSIS OF NURSE'S JOB SATISFACTION BASED ON INTERNAL SERVICE QUALITY MEASUREMENT Agus Aan Adriansyah; Budhi Setianto; Wiwik Afridah; Akas Yekti Pulih Asih; Stefanus Supriyanto; Venia Ilma Dwi Prastika; Amanatul Istifaiyah
Jurnal Riset Kesehatan Vol 9, No 2 (2020): NOVEMBER 2020
Publisher : Poltekkes Kemenkes Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (97.143 KB) | DOI: 10.31983/jrk.v9i2.6444

Abstract

Nurses who are considered by the hospital to be able to provide maximum health services to patients so that they can increase patient satisfaction. This research was conducted to analyze the job satisfaction of nurses based on Internal Service Quality in the inpatient installation of RSI A. Yani Surabaya. The study was conducted with an observational analytic design and cross-sectional approach. The study population was the nurses in the inpatient installation of RSI A. Yani Surabaya, a total of 104 nurses. The sample size was 78 nurses who were spread in each inpatient room of RSI A. Yani Surabaya. The method of sampling using simple random sampling. Data analysis was performed using binary logistic regression test. The results showed that 98.7% of nurses rated internal service quality as good and 64.1% of nurses said they were satisfied. Based on the statistical test, it was found that the value of p = 0.999 (more than 0.05), which means that internal service quality has no significant effect on job satisfaction of nurses. However, based on the aspect of internal service quality, the aspects of tools and reward and recognition can provide an almost significant effect on job satisfaction of nurses. Provision of tools has 9.23 times less risk of dissatisfying nurses than providing good tools. Likewise, giving rewards and recognition that was less likely to have a 3.34 times risk of making nurses dissatisfied compared to giving good recognition.
Hubungan Persepsi Petugas Kesehatan dengan Kepatuhan Terhadap Upaya Pencegahan Penyebaran Wabah Covid-19 di Area GBPT RSUD Dr. Soetomo Nining Dwi Suti Ismawati; Stefanus Supriyanto; Setya Haksama
CoMPHI Journal: Community Medicine and Public Health of Indonesia Journal Vol. 1 No. 2 (2020): Oktober
Publisher : Perhimpunan Dokter Kedokteran Komunitas dan Kesehatan Masyarakat Indonesia (PDK3MI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (209.674 KB) | DOI: 10.37148/comphijournal.v1i2.17

Abstract

Introduction: COVID-19 is an infectious disease caused by a newly discovered type of coronavirus. This is a new virus and a previously unknown disease before the outbreak in Wuhan, China in December 2019. A coronavirus is a group of viruses that can cause disease in animals or humans. The speed of the epidemic depends on two things, namely how many people are infected in a single case and how long it takes between people to spread the infection. Until now, 209 countries have been affected by COVID-19. The Indonesian government has made efforts to cut the spread of the COVID-19 virus with several steps, namely urging the public not to come or hold events that can gather many people. Aim of study: Based on this background, this study aims to determine whether or not there is a relationship between perceptions of health workers and adherence to the appeal for wearing masks, social distancing, and washing hands in the GBPT area of dr. Soetomo to prevent the spread of the COVID-19 outbreak. Method: The number of respondents in this study were 50 people who work as doctors, nurses, administrative staff, and transporters and were calculated using a purposive sampling technique. Data were collected using instruments in the form of questionnaires and observation checklist sheets, using the Chi-Square statistical test using the SPSS program. Results and Discussion: The results of this study indicate that there is a significant relationship between perceptions of health workers and adherence. Conclusion: It can be concluded that there is a need to wear masks in the GBPT area of Dr. Soetomo to prevent the spread of the COVID-19 outbreak to health workers, especially those who work as nurses.
Co-Authors Afridah, Wiwik Agus Aan Adriansyah Akas Yekti Pulih Asih Amanatul Istifaiyah Budhi Setianto Febri Endra Budi Setyawan I Gusti Bagus Wiksuana Lestari, Retno Nining Dwi Suti Ismawati Setya Haksama Venia Ilma Dwi Prastika