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Journal : Jurnal%20Ilmiah%20Admnistrasi%20Niaga

PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN PADA RUMAH SAKIT PEMERINTAH DAN SWASTA DI KOTA PALEMBANG Jusmawi Bustan
Orasi Bisnis : Jurnal Ilmiah Administrasi Niaga Vol. 7 No. 1 (2012): Orasi Bisinis Edisi VII Mei 2012
Publisher : Politeknik Negeri Sriwijaya

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Abstract

The aims of this research is know the influence of service quality on patients satisfaction in government hospitals and private hospitals in the city of Palembang. The problems that exist in this study are: how much influence the quality of service simultaneously or partial satisfaction of patients in government and private hospitals in the city Palembang. Then, there a difference in patient satisfaction levels of government and private hospitals in the city of Palembang. Whether patients' expectations of government and private hospitals has been improved. Sampling techniques use in this research by way of non-probability purposive random sampling with the withdrawal of quota sampling method and selected purposively. Variables in the study is service quality as independent variables and patient satisfaction as dependent variable.Data analysis technique used is important performance analysis (IPA) and simple regression analysis. Based on the calculation results obtained the following conclusions: First, The simultaneous and partial service quality has influence on patient satisfaction in Government and Private Hospitals in the city of Palembang by 13,2 %, Second, in general the data show the results of research through descriptive methods importance performance analysis there was no difference between the level of patient satisfaction with the government hospital private hospital in the city of Palembang. All three of the results of data analysis with descriptive methods analisys performance importance of patient satisfaction (expectations) at the government hospital and private hospital is not exact. This is evident from the average total grand mean that is negative.
PENGARUH PRESTASI, LOCUS OF CONTROL, RESIKO, TOLERANSI AMBIGUITAS, PERCAYA DIRI, DAN INOVASI TERHADAP MINAT BERWIRAUSAHA MAHASISWA Jusmawi Bustan
Orasi Bisnis : Jurnal Ilmiah Administrasi Niaga Vol. 11 No. 1 (2014): Orasi Bisnis
Publisher : Politeknik Negeri Sriwijaya

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Abstract

This study focused on the psychological factors that determine the background for students to become entrepreneur. The purpose of the study to determine the effect of need for achievement, locus of control, risk, tolerance of ambiguity, self-confidence, innovation seeks to interest students. This study used a survey method approach to determine the influence between variables. The sample was students who have exhausted all departments entrepreneurship courses by 93 respondents. The sampling technique used was purposive random sampling. The instrument in this study was a questionnaire using multiple regression analysis using SPSS 19 for Windows. The results showed that there was a significant effect simultaneous between achievement, locus of control, risk, tolerance, confidence and innovation with interest in entrepreneurship. Then, partial no significant influence achievement with interest in entrepreneurship. No there is no significant effect of locus of control with interest in entrepreneurship. There is a significant effect of risk with interest in entrepreneurship. No significant effect of tolerance with interest in entrepreneurship. There is a significant effect of self-confidence with interest in entrepreneurship. There is asignificant effect of innovation with interest in entrepreneurship. The parties involved in developing entrepreneurship should be of increasing concern to the students so that the spirit of entrepreneurship better.