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Public Services Motivation (PSM) in One Stop Integrated Services in Merauke Regency Andri Irawan; Burhanudin Mukhamad Faturahman
Journal of Governance Volume 4, Issue 2: (2019) December
Publisher : Universitas Sultan Ageng Tirtayasa

Implementation of Public Services Motivation (PSM) is a necessity for the Office of Investment and One Stop Integrated Services (DPMPTSP) where this organization has integrated services both central and local. The research objective is to analyze the application of the PSM principles in DPMPTSP service performance in Merauke Regency using descriptive methods and qualitative approaches. The results showed that the principles of PSM have not been fully implemented by DPMPTSP Merauke Regency. As for the principles that are implemented quite well that is seen from the indicators of commitment to public interest, empathy and self-sacrifice. But for indicators of employee interest only at the level of duties and orders from the supervisor of each section only because most of their time has been taken to carry out the tasks assigned. For this reason, increasing employee interest in providing services is very important so that DPMPTSP of Merauke Regency can serve the community well and have an impact on employees to improve their performance.

Kondisi Empiris Penyederhanaan Eselon III dan IV pada Pemerintah Kota Sorong Andri Irawan; Burhanudin Mukhamad Faturahman
Inovasi Vol 18 No 2 (2021): JURNAL INOVASI VOL. 18 NO. 2 OKTOBER 2021
Publisher : Badan Penelitian dan Pengembangan Provinsi Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33626/inovasi.v18i2.394

Efficient and responsive improvement of public services can be done through echelons simplification and multiplying functional positions that are directly oriented to the service. However, the policy has not been implemented by the Sorong City Government because it has specificity and resistance from local officials. The purpose of this writing describes and analyzes the empirical condition of simplification of echelon III and IV of Sorong City Government. The research method uses a descriptive qualitative approach. The results showed that the echelonsimplification III and IV of Sorong City Government has not been implemented because it did not get support from the Mayor. Bureaucratic culture in the echelon promotion system prioritizes personal and hereditary closeness is the main obstacle to echelons simplification of Sorong city government. In addition, the pride of the social status of echelon positions and the absence of new functional position building agencies makes the ASN mindset focused on echelon positions only and local governments have difficulty placing ASN in the appropriate agencies of the new functional position. Supervision instruments for new functional positions have also not yet properly constructed. The legality aspect, there is no legal regulation from the ASN law derivatives on the new functional position system. The process of switching structural to functional positions based on personal and hereditary proximity makes the function of the ASN merit system not optimal so that until now the echelons simplification of the Sorong City Government has not been carried out. The merit system can work if the behavior of bureaucrats prioritizes service over culture. This study recommends that the central government arrange a mapping of new functional position transitions in Sorong City Government and local assessorinstitutions. In addition, it is necessary to change the mindset of echelon officials by making legislation restricting the facilities of echelon officials.Keywords:empirical condition, simplification of echelon III and IV, Sorong City Governmen

Transparansi Pelayanan Publik Pada Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu (DPMPTSP) Andri Irawan
Madani Jurnal Politik dan Sosial Kemasyarakatan Vol 10 No 3 (2018): Desember 2018
Publisher : Universitas Islam Darul Ulum Lamongan

Transparency refers to a situation in which all aspects of the service delivery process are open and can be easily identified by users. This study aims to describe and analyze the transparency of services at the Merauke Regency Investment and One-Stop Service using a qualitative approach. The results of the analysis show that indicators of transparency in general have not shown maximum results. This can be seen from the indicators of the openness of the service process and the ease of obtaining information that has not been fully carried out transparently. The unclear service procedures and lack of explanation of the service procedures also resulted in the community waiting, and would lead to misunderstandings between service providers and recipient communities. Whereas for the complaints mechanism a special field has been established which handles public complaints but a suggestion box has not been provided as a facility to receive complaints. Factors that hamper transparency are human resources factors that are still lacking in quantity and quality, factors of Facilities and Infrastructure that are still inadequate as one-stop integrated service agencies, and technological factors, namely service applications that are still not perfect.

Kualitas Pelayanan PT. Pertamina (Persero) Dalam Penyaluran Bahan Bakar Minyak (BBM) di Kabupaten Merauke Andri Irawan
Madani Jurnal Politik dan Sosial Kemasyarakatan Vol 11 No 2 (2019): Agustus 2019
Publisher : Universitas Islam Darul Ulum Lamongan

The realization of quality public services is one of the characteristics of goodgovernance as a goal of the utilization of the state apparatus. Therefore, every public andprivate organization is demanded to be able to provide quality services. This study aims todescribe and analyze the quality of service of PT. Pertamina (Persero) in distributing fuel oil(BBM) in Merauke Regency with a qualitative approach. The results showed that the qualityof fuel distribution services conducted by PT Pertamina of Merauke Regency has not fully metthe criteria of quality service. This can be seen from the service quality indicators that arerelated to responsiveness and reliability. Where in this reliability and responsiveness serviceshows the time of service hours at Pertamina, some partners are still not satisfied with thetimely service hours because there are still many factors that influence it, the ability of theapparatus, service system and service facilities which still do not provide the system servicesthat do not meet the service quality standards at Pertamina are on time, on the right amount,on the right quality.

Partisipasi Masyarakat Dalam Pembangunan Kampung Andri Irawan; Edy Sunandar
Madani Jurnal Politik dan Sosial Kemasyarakatan Vol 12 No 03 (2020): Desember 2020
Publisher : Universitas Islam Darul Ulum Lamongan

Community participation is a component that plays a very important role in implementing development in the village, because community involvement will have an impact on the benefits of development results for the village community, starting from planning, implementing, and utilizing the results of development in the village. The results showed that the coverage indicators were not implemented properly. Village development programs were only discussed by a few elements and did not involve all elements of society. Then there is still minimal space given by the village government to the community. In addition, the livelihoods of local people who require going to fields and forests make it difficult for the village government to empower them so that indicators of empowerment are still not visible there. Obstacles to participation in the community related to the development of Kampung Kamangi include the lack of public awareness of the importance of being involved in any development in the village, and the lack of space provided by the village government to the people who will participate.

KUALITAS PELAYANAN ADMINISTRASI KEPENDUDUKAN DI KANTOR DISTRIK MERAUKE Andri Irawan; Farida Romaito Pohan; Susana P.Y Fofid
Madani Jurnal Politik dan Sosial Kemasyarakatan Vol 13 No 02 (2021): Agustus 2021
Publisher : Universitas Islam Darul Ulum Lamongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (407.338 KB)

This study aims to determine the quality of population administration services at the Merauke District Office, which includes services for making Family Cards (KK), birth certificates, marriage certificates, death certificates, certificates of moving in and out of residents. The method in this research uses a qualitative approach. This study uses data analysis techniques consisting of data reduction, data presentation and conclusion drawing. The results showed that the quality of population administration services at the Merauke District Office was seen from the indicators of the quality of public services; (1) physical evidence is sufficient in providing services to the community, it can be seen from the new service waiting room, comfortable and spacious and equipped with air conditioning, but there is still a lack of filling cabinets and suggestion boxes. (2) the aspect of reliability, employees in responding to any service complaints have not been in accordance with the expectations and desires of the community, as can be seen from the complaints from the public about the population administration service process. (3) the responsiveness aspect of employees has shown a responsive attitude in helping the community when experiencing difficulties in the process of making family cards (KK), birth certificates, marriage certificates, death certificates and residence certificates. (4) the aspect of guarantee, the accuracy of the guarantee on time of service is still not in accordance with the expectations of the community, it can be seen that there are still complaints from the community related to the timeliness of the service process. (5) the aspect of empathy, the Merauke District office has shown efforts to improve service quality, namely by giving a good impression in the service process. The factors that hinder the service process at the Merauke District Office include the lack of human resources or employees, public awareness in completing administrative requirements, and the need for the addition of several facilities such as filing cabinets for documents and suggestion boxes.

Kondisi Empiris Penyederhanaan Eselon III dan IV pada Pemerintah Kota Sorong Andri Irawan; Burhanudin Mukhamad Faturahman
Inovasi Vol 18 No 2 (2021): JURNAL INOVASI VOL. 18 NO. 2 OKTOBER 2021
Publisher : Badan Penelitian dan Pengembangan Provinsi Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33626/inovasi.v18i2.394

Efficient and responsive improvement of public services can be done through echelons simplification and multiplying functional positions that are directly oriented to the service. However, the policy has not been implemented by the Sorong City Government because it has specificity and resistance from local officials. The purpose of this writing describes and analyzes the empirical condition of simplification of echelon III and IV of Sorong City Government. The research method uses a descriptive qualitative approach. The results showed that the echelonsimplification III and IV of Sorong City Government has not been implemented because it did not get support from the Mayor. Bureaucratic culture in the echelon promotion system prioritizes personal and hereditary closeness is the main obstacle to echelons simplification of Sorong city government. In addition, the pride of the social status of echelon positions and the absence of new functional position building agencies makes the ASN mindset focused on echelon positions only and local governments have difficulty placing ASN in the appropriate agencies of the new functional position. Supervision instruments for new functional positions have also not yet properly constructed. The legality aspect, there is no legal regulation from the ASN law derivatives on the new functional position system. The process of switching structural to functional positions based on personal and hereditary proximity makes the function of the ASN merit system not optimal so that until now the echelons simplification of the Sorong City Government has not been carried out. The merit system can work if the behavior of bureaucrats prioritizes service over culture. This study recommends that the central government arrange a mapping of new functional position transitions in Sorong City Government and local assessorinstitutions. In addition, it is necessary to change the mindset of echelon officials by making legislation restricting the facilities of echelon officials.Keywords:empirical condition, simplification of echelon III and IV, Sorong City Governmen

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