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All Journal Jurnal Kesehatan Masyarakat Jurnal Administrasi Kesehatan Indonesia JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Health Notions ASRO JOURNAL - STTAL Jurnal Keperawatan Silampari Jurnal Aisyah : Jurnal Ilmu Kesehatan JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit)

Djazuly Chalidyanto

Fakultas Kesehatan Masyarakat, Universitas Airlangga, Surabaya

Author-ID : 246340

Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Engineering Health Professions Industrial & Manufacturing Engineering Medicine & Pharmacology Nursing Public Health Veterinary

Published : 31 Documents Claim Missing Document

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Articles

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CUSTOMER GAP IN BPJS KESEHATAN CENTER SERVICE Handini, Indira Probo; Chalidyanto, Djazuly
Jurnal Administrasi Kesehatan Indonesia Vol 3, No 2 (2015)
Publisher : Universitas Airlangga

ABSTRACTAfter almost 2 years implementation of National Health Insurance (JKN) held by Health Social Insurance Organizing Board (BPJS Kesehatan), many evaluation needs to be done. One of them is BPJS Kesehatan Center located in hospital that provide direct service for patients who referred by the First Level Health Care (FKTP). This studyaim to analyzecustomer gap betweenexpected serviceand perceived service patientsinBPJS Kesehatan CenterRSALdr. RamelanSurabaya. This is an observasional study and cross sectional analytic design. Sample were in equal to 95 people and collected by systematic random sampling. Samples were outpatients who ever used BPJS Kesehatan Center service in RSAL dr. Ramelan Surabaya. Data were collected by questionnaires and calculated by Customer Gap to identify the differences between expected service and perceived service. Data were processed by Wilcoxon Sign Rank Test (Î± = 0,05). The results showedmost respondentshadvery high expectationsandreceived quite good services. Wilcoxon SignRankTestshowedthere is a differencebetweenthe expected service and perceived service (p = 0,000). This studyconcluded that customer gap in all aspects of BPJS Kesehatan Center service, such as competency, responsiveness, assurance, empathy, communication, caring, dan physical environment. Negative result indicates that expectedservice (ES) is greater than theperceived service(PS). Respondentsare not satisfiedwith the overallperceived serviceatBPJS Kesehatan Center.Keywords : BPJS Kesehatan Center, customer gap, expected service, perceived serviceÂ Â Â Â Â Â Â Â Â

THE RELATIONSHIP OF INDIVIDUAL CHARACTERISTIC TOWARDS PRODUCT QUALITY ASSESMENT OF OUTPATIENT PHARMACY Ruditya, Ade Nurma; Chalidyanto, Djazuly
Jurnal Administrasi Kesehatan Indonesia Vol 3, No 2 (2015)
Publisher : Universitas Airlangga

ABSTRACTPharmacy services in hospitals need special attention to achieve effectiveness and efficiency of quality dimensions. Achievement of customer satisfaction figures in Dr. Moewardi Pharmacy Hospital Surakarta didnt meet hospital standards that set in the amount of â¥ 80% over the years 2013 to 2014, especially in the outpatient pharmacy. The purpose of this research is to study the relationship between the individual factors of patient (age, sex, educational level, employment status, income level) to product quality assessment in an outpatient pharmacy. This research is an observational analytic with cross sectional study design. Data was collected by interview using a questionnaire. Analyzed using univariate and bivariate analysis. The Results of the analysis of the factor that were significantly associated with the assessment of product quality are age and employment status. The majority of respondents give high scores for product quality assessment. Individual patient factors associated with product quality assessment in outpatient pharmacies are age and employment status. Need to maintain the quality of existing products, and specifically to the dimensions of the products features need to increase in order to better product quality.Keywords: pharmacy services, individual factors, products quality

CORRELATION EMERGENCY STATUS WITH ATTENDANCE OF EMERGENCY ROOM AT RSUD IBNU SINA KABUPATEN GRESIK Hardyanti, Hikmah Ridho; Chalidyanto, Djazuly
Jurnal Administrasi Kesehatan Indonesia Vol 3, No 1 (2015)
Publisher : Universitas Airlangga

ABSTRACTÂ The number of non-emergency patients is high from normative visit an indication of problems in the Emergency Room. The purpose of this study to analyze the relationship between the patients assessment of the provider or hospital with emergency status. This study examines the factors that exist in hospitals, among others, policy about patients who come, the physical condition of buildings, facilities, skilled human resources. The study involved 172 patients who ever went to the Emergency Room RSUD Ibnu Sina Kabupaten Gresik in June 2014, data were taken with visit their homes to conduct interviews based on a questionnaire. The independent variable in this study is the emergency of the patients status while the dependent variable is the policy of the patients who come, the physical condition of buildings, facilities, skilled human resources. Data were analyzed using the relationship test Chi-square (Î± = 0.05). The study states that the factors comprising hospital policy on patients who come, the physical condition of buildings, facilities and skilled human resources and discipline to have a relationship with the emergency of the patients status. Variable physical condition of buildings, facilities and skilled human resources need to be considered and improved the quality of emergency services.Â Keywords: facilities, hospital, status of emergency, the physical condition of Â Â Â Â Â Â Â Â Â Â buildings

WAITING LINE ANALYSIS PATENT DRUGS SERVICES IN PHARMACY OUTPATIENT SERVICES Sujoko, Aris; Chalidyanto, Djazuly
Jurnal Administrasi Kesehatan Indonesia Vol 3, No 2 (2015)
Publisher : Universitas Airlangga

ABSTRACTDuring 2013 until 2014, pharmacy outpatient services had not reached indicator of the standard minimum service. The average time of respons time was over the standard minimum service. It caused complain from patient, in 2014 the highest complain was 83% about time services. The objective of this research was to find better model queueing system to decrease the waiting time. This study is a quantitative descriptive study with cross sectional design and observational method. The sample calculated by proportional random sampling formula, with 74 prescription and collected by accidental random sampling in peak time. Primary data was obtained by observation and secondary data was collected from documentations in pharmacy outpatients service. The highest service time occured in drugs preparation process with 3.71 minutes and the highest waiting time occured in last checking drugs process. The highest utilization rate occurred in drugs preparation process with 256% and after simulation became 73% with increased service rate in 81%. The lowest utilization rate occurred in giving drugs process was 19%. The conclusion from this study was the drugs preparation process had high workload and caused queueing. A suggestion from this research was to add workload for giving drugs process to help drugs preparation process.Â Keywords: outpatient pharmacy, queueing system, simulation

Hubungan Status Kegawatdaruratan dengan Penilaian terhadap Pelayanan IGD di Rsud Ibnu Sina Kabupaten Gresik Hikmah Ridho Hardyanti; Djazuly Chalidyanto
Indonesian Journal of Health Administration (Jurnal Administrasi Kesehatan Indonesia) Vol. 3 No. 1 (2015)
Publisher : Universitas Airlangga

ABSTRACT The number of non-emergency patients is high from normative visit an indication of problems in the Emergency Room. The purpose of this study to analyze the relationship between the patient's assessment of the provider or hospital with emergency status. This study examines the factors that exist in hospitals, among others, policy about patients who come, the physical condition of buildings, facilities, skilled human resources. The study involved 172 patients who ever went to the Emergency Room RSUD Ibnu Sina Kabupaten Gresik in June 2014, data were taken with visit their homes to conduct interviews based on a questionnaire. The independent variable in this study is the emergency of the patient's status while the dependent variable is the policy of the patients who come, the physical condition of buildings, facilities, skilled human resources. Data were analyzed using the relationship test Chi-square (α = 0.05). The study states that the factors comprising hospital policy on patients who come, the physical condition of buildings, facilities and skilled human resources and discipline to have a relationship with the emergency of the patient's status. Variable physical condition of buildings, facilities and skilled human resources need to be considered and improved the quality of emergency services. Keywords: facilities, hospital, status of emergency, the physical condition of buildings

Analisis Antrian Pelayanan Obat Non Racikan di Instalasi Farmasi Rawat Jalan Aris Sujoko; Djazuly Chalidyanto
Indonesian Journal of Health Administration (Jurnal Administrasi Kesehatan Indonesia) Vol. 3 No. 2 (2015)
Publisher : Universitas Airlangga

ABSTRACTDuring 2013 until 2014, pharmacy outpatient services had not reached indicator of the standard minimum service. The average time of respons time was over the standard minimum service. It caused complain from patient, in 2014 the highest complain was 83% about time services. The objective of this research was to find better model queueing system to decrease the waiting time. This study is a quantitative descriptive study with cross sectional design and observational method. The sample calculated by proportional random sampling formula, with 74 prescription and collected by accidental random sampling in peak time. Primary data was obtained by observation and secondary data was collected from documentations in pharmacy outpatients service. The highest service time occured in drugs preparation process with 3.71 minutes and the highest waiting time occured in last checking drugs process. The highest utilization rate occurred in drugs preparation process with 256% and after simulation became 73% with increased service rate in 81%. The lowest utilization rate occurred in giving drugs process was 19%. The conclusion from this study was the drugs preparation process had high workload and caused queueing. A suggestion from this research was to add workload for giving drugs process to help drugs preparation process. Keywords: outpatient pharmacy, queueing system, simulation

Hubungan Karakteristik Individu terhadap Penilaian Kualitas Produk Apotek Rawat Jalan Ade Nurma Ruditya; Djazuly Chalidyanto
Indonesian Journal of Health Administration (Jurnal Administrasi Kesehatan Indonesia) Vol. 3 No. 2 (2015)
Publisher : Universitas Airlangga

ABSTRACTPharmacy services in hospitals need special attention to achieve effectiveness and efficiency of quality dimensions. Achievement of customer satisfaction figures in Dr. Moewardi Pharmacy Hospital Surakarta didn't meet hospital standards that set in the amount of ≥ 80% over the years 2013 to 2014, especially in the outpatient pharmacy. The purpose of this research is to study the relationship between the individual factors of patient (age, sex, educational level, employment status, income level) to product quality assessment in an outpatient pharmacy. This research is an observational analytic with cross sectional study design. Data was collected by interview using a questionnaire. Analyzed using univariate and bivariate analysis. The Results of the analysis of the factor that were significantly associated with the assessment of product quality are age and employment status. The majority of respondents give high scores for product quality assessment. Individual patient factors associated with product quality assessment in outpatient pharmacies are age and employment status. Need to maintain the quality of existing products, and specifically to the dimensions of the product's features need to increase in order to better product quality.Keywords: pharmacy services, individual factors, products quality

Customer Gap Pelayanan BPJSKesehatan Center Indira Probo Handini; Djazuly Chalidyanto
Indonesian Journal of Health Administration (Jurnal Administrasi Kesehatan Indonesia) Vol. 3 No. 2 (2015)
Publisher : Universitas Airlangga

ABSTRACTAfter almost 2 years implementation of National Health Insurance (JKN) held by Health Social Insurance Organizing Board (BPJS Kesehatan), many evaluation needs to be done. One of them is BPJS Kesehatan Center located in hospital that provide direct service for patients who referred by the First Level Health Care (FKTP). This studyaim to analyzecustomer gap betweenexpected serviceand perceived service patientsinBPJS Kesehatan CenterRSALdr. RamelanSurabaya. This is an observasional study and cross sectional analytic design. Sample were in equal to 95 people and collected by systematic random sampling. Samples were outpatients who ever used BPJS Kesehatan Center service in RSAL dr. Ramelan Surabaya. Data were collected by questionnaires and calculated by Customer Gap to identify the differences between expected service and perceived service. Data were processed by Wilcoxon Sign Rank Test (α = 0,05). The results showedmost respondentshadvery high expectationsandreceived quite good services. Wilcoxon SignRankTestshowedthere is a differencebetweenthe expected service and perceived service (p = 0,000). This studyconcluded that customer gap in all aspects of BPJS Kesehatan Center service, such as competency, responsiveness, assurance, empathy, communication, caring, dan physical environment. Negative result indicates that expectedservice (ES) is greater than theperceived service(PS). Respondentsare not satisfiedwith the overallperceived serviceatBPJS Kesehatan Center.Keywords : BPJS Kesehatan Center, customer gap, expected service, perceived service

Hubungan Faktor Psikologis Terhadap Kinerja Radiografer Rumah Sakit Amen Desina Sari; Djazuly Chalidyanto
Indonesian Journal of Health Administration (Jurnal Administrasi Kesehatan Indonesia) Vol. 4 No. 1 (2016)
Publisher : Universitas Airlangga

Performance is a depiction on achievement rate of an activity, programs or policy in fulfilling target, goals, vision and mission. In 2012-2014, the number of x-rays damage film in Husada Utama’s Hospital was increase (2.59%). To minimize the loss, Husada Utama Hospital needs correction effort. This research aims to analyze the correlation between psychological factors with radiographer’s performance in radiology unit at Husada Utama Hospital Surabaya. This research is descriptive with cross sectional design. The independent variable on this research is psychological factors while the dependent variable is performance. The analysis unit in this research calculated total sampling of radiographer. Data were obtained from questioners to all the radiographer was 12 people who practice in Husada Utama Hospital using an instrument that has been tested for validity and reliability. The result showed that are psychological factors that respondent have high perception on patient caring (75%), 75% respondent have good attitude, 100% respondent have type A personality, respondents had high learning ability (83,3%),almost all respondents (91,7%) have work stress, Psychological factors correlate with the high performance that showed by respondents (80%).Keywords: Performance, physiological factor, psychological factor, radiology unit

Evaluasi Kinerja Billingsystem Rawat Inap Menggunakan Kerangka Pieces Jihan Anfa; Djazuly Chalidyanto
Indonesian Journal of Health Administration (Jurnal Administrasi Kesehatan Indonesia) Vol. 4 No. 1 (2016)
Publisher : Universitas Airlangga

The occurrence of patient dissatisfaction in Wiyung Sejahtera Hospital associated with the duration in providing the hospitalization bills information shows 90.26% in January to November 2014. This research aimed to analyze the knowledge, necessity of skills training and human resource needed related to billingsysteminevaluating the performance of billing system through user’s perspective by using PIECES Framework. This isdescriptive analytic studywith cross-sectional design. Information obtained from 57 respondents, which inputand verifies bills on the application billingsystem hospitalization. The result showed that the knowledge of billingsystemusers is good, the necessity of IT training is not fulfilled and user’s skills is not good. Billingsystemhospitalization performance evaluation using PIECES Framework results for all indicators are constraints; Performancemean 2,6667; Informationmean 2,8319; Economymean 2,6901; Controlmean 2,7544; Efficiency mean 2,7661 and Servicemean 2,8596. There is a strong correlation between training toward users knowledge about billingsystem. In order to improve the quality of service, it is urgently required to hospital itself providing training to users, developing into a fully package integrated system and arranging standard operating procedures.Keywords: billingsystemperformance, evaluation,PIECES framework

Co-Authors Ade Nurma Ruditya Ade Nurma Ruditya, Ade Nurma Alita Dewi Percunda Amen Desina Sari Arif Setiawan Aris Sujoko Aris Sujoko, Aris Auli Fisty Noor Azizah Budhi Setianto Ernawaty Ernawaty Hadi Masyurrosyidi Harlin, Ririk Hikmah Ridho Hardyanti Hikmah Ridho Hardyanti, Hikmah Ridho Indira Probo Handini Indira Probo Handini, Indira Probo Indra Gunawan Indra Gunawan Iriandoko, Ossy Wijaya Jihan Anfa Lilik Wijayati Mega Nurmalasari Wira Putri Michael Siswanto Mochammad Bagus Qomaruddin moh sholeh, moh Monita Fenny Sudarsono Nila Novita Ossy Wijaya Iriandoko Permatasari, Ririn Indah Raden Muhammad Ali Satria Rahmah, Fathiyah Resty Varia Tutupoho Ririk Harlin Ririn Indah Permatasari Siti Fatonah Stella Herliantine Febreani Thinni Nurul Rochmah Wijaya, Terivenna Yenny Purwanti

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