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MANAJEMEN MUTU PELAYANAN PENDIDIKAN Edhi Wasisto
KELOLA Vol 1, No 2 (2013): May
Publisher : STIE AUB Surakarta

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Abstract

This study aimed to determine the effect of service quality in terms of the dimensions of tangibles, reliability, responsiveness, assurance, empathy and body image influenced on student loyalty with satisfaction as an intervening variable. Data were collected from 42 respondents using accidental sampling method sampling. Data analysis was carried out through analysis of research instruments that include test 0f validity of using the product moment correlation and reliability testing using Cronbach's alpha technique, the normality test, test lineritas, hypothesis test includes multiple linear regression, t test, F test and coefficient of determination (R2).
PENGARUH INSENTIF TERHADAP MOTIVASI KERJA DAN KINERJA PEGAWAI STIE ADI UNGGUL BHIRAWA SURAKARTA Edhi Wasisto
ADVANCE Vol 1, No 2 (2014): March
Publisher : STIE AUB Surakarta

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Abstract

The purpose of this study are to examine the effect of incentives on motivation and performance of employees at STIE AUB Surakarta. This study is a survey research. The data used is primary data collected through questionnaires to 33 employees at AUB STIE Surakarta. Data obtained are tested with test validity, reliability test, path analysis, t test, F test and R2 test. T test results showed that incentives have a significant effect on employees motivation, incentives have significantly influenceemployees performance and motivation. F test results show that the incentives and motivation variables affect the performance of employees at STIE AUB Surakarta simultaneously. The test results of path analysis show that the effect of incentive to employees performance through motivation is lower than the direct effect on employees performance of incentive variables. The test results show that the results of the total R2 is 78.6% and the remaining 21.4% described by other variables outside the model. Keywords : Incentives, motivation, employee performance.