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All Journal Teknik dan Ilmu Komputer ComTech: Computer, Mathematics and Engineering Applications
Dion Darmawan
Universitas Bina Nusantara
Computer Science & IT Engineering Mathematics

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Arsitektur Business Intelligence Beriorentasi User Prajena, Gredion; Yesmaya, Violitta; Darmawan, Dion; Sudarma, Hantze
Teknik dan Ilmu Komputer Vol. 03 No. 10 April-Juni 2014
Publisher : Teknik dan Ilmu Komputer

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Implementasi NFC Sebagai Media Untuk Transaksi Pembayaran Berbasis Mobile Yesmaya, Violitta; Darmawan, Dion
Teknik dan Ilmu Komputer vol. 2 no. 7 Juli-September 2013
Publisher : Teknik dan Ilmu Komputer

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Sistem Aplikasi Helpdesk Online Berbasis Web pada PT XYZ Darmawan, Dion; Senjaya, Wilsen
Teknik dan Ilmu Komputer VOL. 7 NO. 25 Januari-Maret 2018
Publisher : Teknik dan Ilmu Komputer

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AbstrakPada penelitian ini dirancang sistem aplikasi helpdesk online berbasis web, dimana PT XYZ saat ini masih menggunakan email dan telepon dalam menangani berbagai macam keluhan. Dengan semakin banyaknya keluhan yang terjadi setiap harinya, maka penggunaan email dan telepon dinilai kurang efisien dan efektif dalam menangani keluhan–keluhan tersebut karena akan semakin sulit untuk melakukan kontrol mengenai keluhan yang dibuat. Metode penelitian yang digunakan meliputi metode analisis (studi lapangan dan studi literatur) dan metode perancangan program aplikasi dengan menggunakan spiral. Hasil yang dicapai adalah implementasi sistem aplikasi helpdesk online yang dapat melakukan proses penanganan keluhan user cabang kepada staf IT Support sehingga menjadi lebih efisien, terkontrol, dan terintegrasi, memberikan kemudahan bagi Manager IT Support dalam memantau perkembangan penanganan keluhan user yang diterima bawahannya dan melihat performa kinerja staf yang dibawahinya dalam kurun waktu tertentu.Kata Kunci: aplikasi, helpdesk online, webAbstractThe purpose of this study is to analyze and design a web-based helpdesk application system, in this case PT. XYZ, which still uses email and phone in handling various complaints. The increasing number of complaints received every day, the use of email and telephone is considered less efficient and effective in dealing with complaints, since it will be more difficult to monitor the complaints. The research applied the method of analysis (field study and literature study) and spiral method in the application program design. The result was the implementation of online helpdesk application system that performs a more efficient, controlled and integrated process of handling complaints from branch user to the IT Support staff, providing ease for the IT Support Manager to monitor the progress of handling user complaints received by subordinates, and enabling them to see the performance of subordinates in a certain period of time.Keywords: application, online helpdesk, webTanggal Terima Naskah : 08 Juni 2017Tanggal Persetujuan Naskah : 15 November 2017
Classic-Simulation Android Based Game of Fly and Learn in Elementary School Level Diana, Diana; Darmawan, Dion
ComTech: Computer, Mathematics and Engineering Applications Vol 6, No 3 (2015): ComTech
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/comtech.v6i3.2258

Abstract

The purpose of this research is to design classic simulation game application of Fly and Learn which is a mobile gaming application based on android smartphone that aims to provide children in elementary school level to learn with ease through a game. Fly and Learn is a classic simulation game which has a specific purpose to introduce the game of the plane where the children play as a pilot by a plane ride and also to train them in answering questions quickly and accurately on the way. The method used in this research is the waterfall model. The results achieved in the form of an application that can make a learning media for elementary school level students through the medium of game based on android. The conclusion of this research is that the created application successfully attracts students’ interest thus helping their learning process.
Co-Authors Diana Diana Gredion Prajena Hantze Sudarma Senjaya, Wilsen Violitta Yesmaya