Article Per Year (5 Year)
p-Index From 2019 - 2024
0.408
P-Index
This Author published in this journals
All Journal IJISTECH (International Journal Of Information System & Technology) IJISTECH
Eka Desriani Aritonang
STIKOM Tunas Bangsa, Pematangsiantar, Indonesia
Computer Science & IT Decision Sciences, Operations Research & Management Electrical & Electronics Engineering Engineering Social Sciences

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Analysis of determining customer priority complaints by using Analytic Hierarchy Process (AHP) techniques in PDAM Tirtauli Pematangsiantar Eka Desriani Aritonang; Agus Perdana Windarto; Wida Prima Mustika
IJISTECH (International Journal of Information System and Technology) Vol 3, No 2 (2020): May
Publisher : Sekolah Tinggi Ilmu Komputer (STIKOM) Tunas Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30645/ijistech.v3i2.50

Abstract

The purpose of this study is to analyze the priority determination of customer complaints by using ranking techniques in decision support systems. Data sources were obtained from PDAM Tirtauli Pematangsiantar by conducting interviews and direct observation. Data obtained directly at PDAM Tirtauli Pematangsiantar. The technique used is the AHP (Analytical Hierarchy Process) method. The assessment criteria used are: Dead Air (K1), Pipeline Damage (K2), Customer Damage Pipeline (K3) and Damage Meter (K4). The results of the study were obtained from 4 criteria, obtained "Dead Water" (K1) with a value (0.502) as the first rank, and "Service pipe damage" (K2) as the second rank.
Analysis of determining customer priority complaints by using Analytic Hierarchy Process (AHP) techniques in PDAM Tirtauli Pematangsiantar Eka Desriani Aritonang; Agus Perdana Windarto; Wida Prima Mustika
IJISTECH (International Journal of Information System and Technology) Vol 3, No 2 (2020): May
Publisher : Sekolah Tinggi Ilmu Komputer (STIKOM) Tunas Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (977.851 KB) | DOI: 10.30645/ijistech.v3i2.50

Abstract

The purpose of this study is to analyze the priority determination of customer complaints by using ranking techniques in decision support systems. Data sources were obtained from PDAM Tirtauli Pematangsiantar by conducting interviews and direct observation. Data obtained directly at PDAM Tirtauli Pematangsiantar. The technique used is the AHP (Analytical Hierarchy Process) method. The assessment criteria used are: Dead Air (K1), Pipeline Damage (K2), Customer Damage Pipeline (K3) and Damage Meter (K4). The results of the study were obtained from 4 criteria, obtained "Dead Water" (K1) with a value (0.502) as the first rank, and "Service pipe damage" (K2) as the second rank.
Co-Authors Agus Perdana Windarto Wida Prima Mustika