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All Journal FORUM Jurnal Administrasi Bisnis Ilmu Administrasi Publik Journal of Public Policy and Management Review JUPIIS: Jurnal Pendidikan Ilmu-ilmu Sosial Jurnal Natapraja : Kajian Ilmu Administrasi Negara Gema Publica : Jurnal Manajemen dan Kebijakan Publik Dinika : Academic Journal of Islamic Studies JPPUMA: Jurnal Ilmu Pemerintahan dan Sosial Politik Universitas Medan Area Jurnal Administrasi Publik : Public Administration Journal Matra Pembaruan: Jurnal Inovasi Kebijakan Syntax Literate : Jurnal Ilmiah Indonesia Sawala : Jurnal Administrasi Negara Jurnal Analisa Sosiologi Jurnal Transformative ASKETIK: Jurnal Agama dan Perubahan Sosial Journal of Education, Humaniora and Social Sciences (JEHSS) Jurnal Public Policy Journal of Local Government Issues Jurnal Ilmiah Pendidikan Citra Bakti PERSPEKTIF Jurnal Ilmiah Edunomika (JIE) Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences International Journal of Social Science and Religion (IJSSR) Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes International Journal of Educational Research and Social Sciences (IJERSC) Dialogue: Jurnal Ilmu Administrasi Publik International Journal of Social Service and Research Soshum: Jurnal Sosial dan Humaniora Asketik: Jurnal Agama dan Perubahan Sosial MODERAT: Jurnal Ilmiah Ilmu Pemerintahan

Retno Sunu Astuti

Departemen Administrasi Publik Fakultas Ilmu Sosial Dan Ilmu Politik Universitas Diponegoro

Author-ID : 2559016

Religion Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Public Health Social Sciences Other

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8. REFORMASI BISROKRASI INDONESIA HARAPAN DAN KENYATAAN Astuti, Retno Sunu
FORUM Vol 35, No 2 (2007) : Kinerja Pemerintah Yang Dipertanyakan
Publisher : Faculty of Social and Political Sciences Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (4248.865 KB)

When President Yudhoyono started his presidential term, there was a great public expectation that there would be betterment in the Indonesian bureaucracy. However, the 2006â€™s PERC survey ranked Indonesian bureaucracy as the second worst in Asia. Among the causes are the incapability of the government to reform its structure, norms, values andÂ regulation that are still colonial oriented. Among the weaknesses are â€œfatâ€ organization, overlapping institutional authority, unproffesional bureaucracy, mass coruption andÂ nepotism, un-coordinated and un-integrated programs, as well as low dicipline and working ethos among the bureaucrats. These all resulted in unsatisfactory public service. Reform should be done by all stakeholders. The President shoud makeÂ a sound grande design, other stakeholder give their support, while the public realize a check and balance system. Efforts in the Presidentâ€™s last two-year end of term should be focused on the reform on the aspects of institutions, government apparatuses, culture, enviroment and leadership.

ANALISIS KESESUAIAN PROGRAM JAMINAN KESEHATAN BAGI PENYANDANG DISABILITAS DI KABUPATEN SUKOHARJO Agustinah, Pri; Astuti, Retno Sunu
Journal of Public Policy and Management Review Volume 9 Nomer 1 Tahun 2020
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Abstract Health insurance program for people with disabilities is a solution to solve problems faced by people with disabilities. Because they are vulnerable to disease and health costs are quite high with their low income. In the implementation, it was seen that there was a discrepancy in the recipient of the program, which should have been all covered, but in reality there were still persons with disabilities who had not received health insurance. The purpose of this study is to analyze the suitability of the program for disability in terms of benefits, and to know the obstacles in implementing the program. The research method uses descriptive qualitative methods and data collection techniques using informants taken purposively. Data analysis using the Triangulation Method. The results showed that the suitability of the program with the target group showed positive results in accordance with the needs of persons with disabilities, while the suitability of the program with the implementing organization showed less than optimal due to incomplete data collection and the suitability of the target group with the implementing organization showed the same thing, the conditions set still unclear. Constraints for implementing the program are still lacking in human resources and clarity of administrative procedures. The advice given by researchers is that the Social Service needs to improve the quality and quantity of human resources and evaluate the health insurance program for people with disabilities.

KARAKTERISTIK INOVASI E-SERVICE PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA SEMARANG (STUDI KASUS PELAYANAN AKTA KELAHIRAN DAN AKTA KEMATIAN) Alfrida, Ritza Maharani; Astuti, Retno Sunu
Journal of Public Policy and Management Review Volume 8 Nomer 4 Tahun 2019
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Pemerintah sebagai penyelenggara pelayanan publik dituntut untuk dapat meningkatkan kualitas pelayanan publik agar dapat memenuhi kebutuhan masyarakat dengan baik. salah satu cara pemerintah untuk meningkatkan kualitas pelayanan publik adalah dengan menciptakan sebuah inovasi. Dalam upaya peningkatan pelayanan publik Dinas Kependudukan dan Pencatatan Sipil Kota Semarang menciptakan sebuah inovasi E-Service untuk memberikan kemudahan pelayanan pembuatan akta kelahiran dan akta kematian namun inovasi tersebut belum di respon masyarakat. Penelitian ini menggunakan teori karakteristik inovasi milik Rogers untuk menganalisis pelaksanaan inovasi E-Service, teori faktor pendorong milik Everett M. Rogers dan teori faktor penghambat milik Borins dan Drucker. Hasil penelitian menunjukan bahwa inovasi E-Service memiliki keuntungan relatif, kesesuaian, kerumitan, kemungkinan untuk dicoba dan kemudahan untuk diamati. Inovasi E-Service memiliki faktor pendorong yaitu dorongan untuk berubah dan tersedianya sarana dan prasarana namun terdapat faktor penghambat yang bersal dari masyarakat sebagai pengguna inovasi.

THE EFFECTIVENESS OF VILLAGE GOVERNANCE IN THE IMPLEMENTATION OF VILLAGE FUNDS IN WRINGINJAJAR VILLAGE Asharri, Fahmi; Astuti, Retno Sunu
Journal of Public Policy and Management Review Volume 8, Nomer 3, Tahun 2019
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

The Indonesian government for the 2014-2019 period carried a program called Nawacita. The third point in Nawacita provides an understanding that the focus of development is spread even by strengthening suburban and village areas. Through Minister of Finance Regulation No. 93 of 2015, states that Village Funds are channeled from the State General Cash Account to the Regional General Cash Account every new fiscal year. The government's attention to Demak Regency related to village management is shown through Regent Regulation Number 8 of 2017. In this study using Qualitative Research Methodology with a purposive sampling approach. The results of this study indicate that in the management of village funds not in accordance with the principles of good governance, in the principle of participation, the community is still lacking in contributing ideas or ideas to the village, on the principle of transparency, the village government seems closed in village fund management and on the principle of accountability the responsibility of the village government for reports on the results of activities does not reach the community and its BPD working partners. The influencing factors include filling in non-professional positions, limited collaboration between village officials in carrying out tasks and relations between village institutions. The recommendations given are providing training to the village secretary, understanding the duties and functions of each village apparatus, and providing access to information to the BPD and the community.

ANALISIS KINERJA ORGANISASI KANTOR PELAYANAN PAJAK PRATAMA CANDISARI KOTA SEMARANG Saputri, Selvia Anis; Astuti, Retno Sunu
Journal of Public Policy and Management Review Volume 8 Nomer 4 Tahun 2019
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Pajak merupakan sumber pendapatan negara yang sangat penting. Untuk meningkatkan pendapatan negara, pemerintah melakukan reformasi birokrasi perpajakan dengan menggunakan self assessement system. Namun pada kenyataannya sejak dikeluarkannya sistem baru tersebut, kenaikan pendapatan negara melalui pajak tidak signifikan. Kenaikan pajak yang tidak signifikan tersebut juga terjadi di Kantor Pelayanan Pajak Pratama Candisari Kota Semarang. Penelitian ini bertujuan untuk mendeskripsikan dan menganalisi faktor penghambar kinerja di Kantor Pelayanan Pajak Pratama Candisari Kota Semarang. Metode yang digunakan dalam penelitian ini adalaj kualitatif deskriptif. Indikator penelitian ini adalah produktivitas penerimaan pajak dan Wajib Pajak di Kantor Pelayanan Pajak Pratama Candisari Kota Semarang. Hasil penelitian menunjukan kinerja penerimaan pajak masih rendah yaitu belum tercapainya target dan hanya sebesar 5% dari total keseluruhan Wajib Pajak yang membayar. Faktor yang menjadi penghambat dalam kinerja adalah belum siapnya masayrakay terhadap penerapan IT dalam perpajakan dan tingkat kesadaran Wajib Pajak yang masih rendah. Rekomendasi yangdiberikan adalah memaksimalkan sosislaisasi terhadap masyarakat akan pentingnya membayar pajak dan menyadarkan kewajiban sebagai Warga Negara taat pajak.

PENGARUH PROSEDUR PELAYANAN DAN KEMAMPUAN PEGAWAI TERHADAP KUALITAS PELAYANAN AKTA NIKAH (NON-MUSLIM) DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN JOMBANG Hidayat, Ujang; Astuti, Retno Sunu
Journal of Public Policy and Management Review Volume 7, Nomer 4, Tahun 2018
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

The background of this study is the increase in a number of marriage certificate applications (Non-Muslim) in Jombang Regency. This increase in the number of applicants must be balanced with the qualified service of marriage certificates at the Civil Registry Office of Jombang Regency. However, if the increase in the number of applicants for marriage certificates is compared to the applicants for the birth certificate, the number of applicants for the marriage certificate is very little than the number of applicants for the birth certificate. With the small number of applicants for marriage certificates, the researcher wants to know whether the marriage certificate service at the Civil Regency Office of Jombang Regency is good or not. To find out whether the marriage certificate service is qualified or not, the researcher chooses two research variables, which are service procedures and employee capabilities. The purpose of this study is to determine the influence of service procedure and the capability of employee variables on the quality of marriage certificate services at the Civil Registry Office in Jombang Regency. The researcher conducts literature studies, compiled hypotheses, and searches for data as many as 100 respondents using non-probability sampling technique. Furthermore, the researcher analyzes the obtained data using linear regression analysis and multiple regression including the validity and reliability test, Spearman correlation, simple linear regression, multiple linear regression, and hypothesis testing using t-test and F test. F test explains how big the influence of service procedure and the capability of employeevariables on the quality of marriage certificate services.

ANALISIS PENGEMBANGAN ELECTRONIC GOVERNMENT DI KABUPATEN DEMAK (STUDI KASUS WEBSITE PEMERINTAH KABUPATEN DEMAK) Jatmiko, Andityo Aryo; Astuti, Retno Sunu
Journal of Public Policy and Management Review Volume 7, Nomer 4, Tahun 2018
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

This research aims to find out and analyze the development of electronic government in Demak regency especially about Demak Regency Government websiteâ€™s and influencing factor in development of electronic government. Dinas Komunikasi dan Informatika Demak District as an instituion that manages the website and responsible in online-based public service in Demak District that still has obstacles. This research is a descriptive qualitative research with data collection through interview and document study. Informants was taken from the Head of Informatics Deparment of Dinas Komunikasi dan Informatika Demak, employees of Dinas Komunikasi dan Informatika and Citizens. In this study, Researcher used the stages of electronic government development and succesfull elements of electronic government development. The result show that the development of electronic government has not provided complete website content. Not ready yet in some Institution to website management. Lack of human resources which capable to operating or managing a website. Limited funding in order to fulfill the needs of electronic government development. Based on the result of this study, it can be concluded that in general the development of electronic government in Demak District is quiet good, although there still some elements must be improved. The research suggest to increase the amount of competent human resources in informatics technology field next year.

PRAKTEK PENGELOLAAN DANA DESA DI DESA SIDOREJO KECAMATAN SAYUNG KABUPATEN DEMAK Alimin, Alimin; Astuti, Retno Sunu
Journal of Public Policy and Management Review Volume 7, Nomer 3, Tahun 2018
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

The policy of raising the ceiling of the village funds by the Central Government has an impact on the incomplete problem of village apparatus managing the huge amount of village funds, as for the problems in Sidorejo Village is the unregulated budget discipline and unaccountable namely the late disbursement of village funding phase 1 phase 2 of budget year 2016 and not yet a consolidated report, with alleged problems in the competence of village apparatus and organizational culture. This study aims to determine the practice of managing village funds in Sidorejo Village, District Sayung, Demak. The research approach is qualitative, there are 3 observed research phenomena which are about the performance of village fund policy, organizational culture and competence. The indicators of village fund management include: effectiveness, equity and responsiveness. Methods of data collection is direct observation and interview. The result of the research shows that the management of village fund in Sidorejo Village is still not good, it can be seen from indicator of effectiveness and equity which still not maximal. The practice of village fund management in Sidorejo Village that has not been well influenced by the competency factor of village apparatus includes the skills and knowledge of the village fund management system which is lacking, other factors that influence the organizational culture include the absence of reward system and the lack of training and development of village apparatus. The recommendation in this research is the existence of organized training and development and the existence of system of reward/intensive for apparatus having good competence.

DIVIDED GOVERNMENT AND ITS IMPACT ON THE PERFORMANCE OF LEGISLATION IN THE INDONESIAN PROVINCE OF ACEH Azlansyah, Sultan Arief; Astuti, Retno Sunu; Priyadi, Budi Puspo
JPPUMA: Jurnal Ilmu Pemerintahan dan Sosial Politik UMA (Journal of Governance and Political Social UMA) Vol 8, No 1 (2020): JPPUMA Juni
Publisher : Universitas Medan Area

The Indonesian Province of Aceh holds a special autonomy to have a local political party that is expected to promote the people?s interests in Aceh. In this sense, the privileged autonomy should have to have a good governance performance. Nevertheless, it has not yet impacted significantly the performance of legislation. After the 2017 local election, two major local political parties dominate Aceh?s provincial government, which discord with each other crucially that results in a divided government. This research aims to observe factors that take effect on the performance of legislation in the province of Aceh in the course of 2014 to 2018. This study employs qualitative methods. It reveals that in the legislation process, there is ineffective communication between the provincial government of Aceh and the local parliament (Dewan Perwakilan Rakyat Aceh/DPRA) to legislate a local regulation called qanun. This phenomenon is also triggered by the dispute over the parliament, which is split between two major local political parties. With ineffective communication between the government and the parliament, they did not work optimally to legislate many bills in every one-year term. Divided government leads to the vacuum or unproductivity of elements of the provincial government.

PARADOKS PENUTUPAN SUNAN KUNING Pramestiwari, Meriana Diah; Astuti, Retno Sunu; Priyadi, Budi Puspo
PERSPEKTIF Vol 9, No 1 (2020): PERSPEKTIF, Januari
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/perspektif.v9i1.3114

Pemerintah menargetkan Indonesia bebas lokalisasi Prostitusi pada tahun 2019. Banyak penelitian menemukan bahwa menutup lokalisasi tidak menyelesaikan permasalahan prostitusi tetapi justru menciptakan permasalahan baru. Pemerintah Kota Semarang pada Tahun 2018 mengeluarkan statement ke media massa mengenai penutupan Lokalisasi SK yang akan ditutup pada Desember Tahun 2018. Tahapan rencana pelaksanaan penutupan telah disusun, struktur tim pelaksanaan penutupan pun telah terbentuk namun hingga sekarang penutupan tersebut urung dilaksanakan. Penelitian ini bertujuan untuk menganalisis proses kebijakan penutupan SK. Penelitian ini menggunakan metode kualitatif deskriptif melalui wawancara mendalam, observasi dan penelusuran studi pustaka. Informan penelitian ditentukan secara purposive sampling. Hasil penelitian menunjukkan bahwa kebijakan penutupan lokalisasi SK tidak bisa dilaksanakan tepat waktu karena adanya hambatan-hambatan dari internal maupun eksternal birokrasi. Interprestasi subjektif dari Dinas Sosial dan Bappeda Kota Semarang tidak bergerak pada satu tujuan yang sama. Partisipatif dan responsivitas kelompok sasaran kebijakan rendah karena menolak kebijakan. The government freed Indonesia to free Prostitution in 2019. Many studies have found that closing localization does not resolve the debate. Semarang City Government in 2018 stated to the mass media about the closure of the Localization of the Decree, which will be closed in December 2018. This study discusses to analyze the decision process of the Decree. This research uses descriptive qualitative method through in-depth interviews, observation and literature study search. The research sample was purposive sampling. The results showed the closure of the SK localization policy could not be carried out on time because it had to do with internal and external bureaucratic obstacles. Subjective interpretation of the Semarang City Social and Bappeda Office does not move in the same direction. The participation and responsiveness of policy targets are low because policies rejected.

Co-Authors , Amni Zarkasyi Rahman Adang Aldhila Aden Nurul Nuha Afrizal, Teuku AGUS AGUS Agustinah, Pri Ahmad Faiz Ahmad Faiz, Ahmad Ahmad Nursalim Al-Adly Darniyus Alfrida, Ritza Maharani Alifya Salsabila Alvita Widyaningtyas, Amni Zarkasyi Rahman Amni Zarkasyi Rahman Anik Purwanti Annisa Putri Fernanda Ansoriyah, Faizatul Anton Purwadi Apsas Saputra Ary Widyastuti Asha Eilena Khairunisa Asharri, Fahmi Augustin Rina Herawati Ayu Nafitaningrum Azaria Eda Pradana Azlansyah, Sultan Arief Bianglala Asmarasari Budi Puspo Budi Puspo Priyadi Budi Puspo Priyadi Budi Setyono Charisa Mellasyafa Agustien Damas Ali Wijaya Daryanti Syarifah David Adi Susilo Desinta Amelia Putri Dessy Permatasari Pratiwi Dhoni Widianto Dien Riski Ghaisani Dinda Permata Putri Dirias Ayu Prasetyani Dista Setya Ningsih Dyah Lituhayu Dyah Lituhayu Dzikrillah Thoriqur Rahman Dzikrillah Thoriqur Rahman Edi Setiawan Endang Larasati Fanny Widayanti Faris Budiman Fiki Dzakiyati, Fiki Fitria Ulfa Triana Frengky Niga Awang Gomgom Adisahputra Saragih Hardi Warsono Hari Priyono Hari Susanta Hartuti Purnaweni Hayuning Santa Sisilia Heesam Dorni Helani Asie Hendry Sulistiawan Herawati, Agustin Rina Herta Sitorus Ida Hayu Dwimawanti Ika Riswanti Putri Ikeu Kania Istyadi Insani Ita Pujiastuti Jatmiko, Andityo Aryo Johan Valentino Nanuru Junjung Sahala Tua Manik Kismartini Kismartini Kismartini Kristiana Lina Dewi Kurniani Wismaningsih Listyaningsih Dewi Pamungkas Mariana Ane Pratiwi Maya Rumantir Meriana Diah Pramestiwari Muh Yusuf Muhammad Arif Hidayatulah Muhammad Rafli Anggara1 Muji Ediyanto Nanda Kusumaningsih Nazelia Shoeladina Niken Susanawati Ningsih Widi Astuti Nur Hidayat Sardini Oktaviana, Ita Pramestiwari, Meriana Diah Pri Agustinah Priyadi, Budi Puspo Pujiono Pujiono Purnama, Erwin Nugraha Puspita, Nadia Ayu R Slamet Santoso R. Slamet Santoso Rafinzar, Rahmat Rahmad Aji Maulana Rakasiwi, Galuh Ratih Widya Astuti REIHA DYAH DEWINDRA Rendi Febria Putra Rona Patmasari Rosiana Purwita N Rukhana Fitriati Sadikin, Supriyadi Saputri, Selvia Anis Silvia Calista Sintha, Dewi Sintya Farah Slamet Santoso Sri Suwitri Sri Wahyu Pratiwi Sri Yunita Simanjuntak Srii Hastii Rengganing Kummala Stiaji, Iwan Ridwan Sultan Arief Azlansyah Surjadi Surjadi Sutardi Sutardi Syafik Wazan Taufik Taufik Taufik Teguh Yuwono Teuku Afrizal Teuku Afrizal Teuku Afrizal Tri Yuningsih Tri Yuniningsih Tuhfah Almasati, Ujang Hidayat, Ujang Umar Reza Saputra Vivi Rahma Nur Cahyani Warella, Y Wazan, Syafik Wendy Resnu Wewen Kusumi Rahayu Wijayanto Wijayanto Wina Ayu Giswanti Yudiardi, Dodi Yuliana Kristanto Yundari, Yundari Zakiya Lutfiana Nur Anisa

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