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Bambang Syairudin
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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ANALISIS TINGKAT KEPUASAN PELANGGAN TERHADAP PELAYANAN PT PELNI (PERSERO) Arif Fatkur Rohman; Bambang Syairudin; Endah Angreni
JURNAL AKUNTANSI DAN MANAJEMEN Vol 1 No 2 (2018): Accounting and Management Journal
Publisher : UNUSA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33086/amj.v1i2.81

Abstract

Development and competition business of transporting had been restrictive. Each operators race competition do innovation, efficiency, and continuous improvement. The customers of PT Pelni from year to year continues to decrease. Although actually PT Pelni also improve themselves, repair service and innovation, but still be unable to improve the number of passengers. This study attempts to know the level customer satisfaction PT Pelni to make known well and innovation that has done is in line with hope customers. The measurement of the customer satisfaction PT Pelni done with the approach servqual method. Aspects which are under consideration includes 5 dimensions main namely tangibles, reliability, responsiveness, assurance, and empathy which divided in 29 indicators variable. This research using respondents as the sample. Data analysis used the analysis method servqual and cartesious diagrams. The research results show that there are inconquirity between hope customers by the fact experienced. The largest is in dimension tangible, with the gap an average of -1,3.While gap smallest there are in dimension responsiveness -0,42. Analysis by diagram cartecious show you some attribute in the main priority improvement: furnishings that high quality (2), facilities shopping centers on a vessel (4), the availability of a bed with the corresponding numbers of a ticket (6), size cabin large (7), and the condition a clean room (8). All those attributes including in dimension of tangible.
Analisis Produktivitas menggunakan Metode Objective Matrix (Studi Kasus di Auto2000 Kenjeran) Mohammad Hamdani; Bambang Syairudin
Jurnal Studi Manajemen dan Bisnis Vol 3, No 2 (2016): Desember
Publisher : Trunojoyo University of Madura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21107/jsmb.v3i2.2620

Abstract

Auto2000 Kenjeran adalah salah satu perusahaan yang bergerak di bidang otomotif dan cabang Auto2000 yang. Secara unit entri pencapaian cabang Auto2000 Kenjeran masih relatif rendah dibandingkan dengan cabang-cabang lain di wilayah Surabaya, sehingga perlu dilakukannya peningkatan produktivitas. Cara yang bisa dilakukan adalah meningkatkan produktivitas pada lini internal departemen. Penelitian ini bertujuan untuk mengukur tingkat produktivitas Auto2000 Kenjeran. Metode pengukuran yang yang digunakan adalah Objective Matrix (OMAX) dengan pembobotan menggunakan Skala Likert. Setelah hasil di peroleh maka dilakukan evaluasi terhadap kriteria produktivitas yang menurun dengan pendekatan Focus Group Discussioan (FGD) dan juga Fishbone Diagram. Kemudian dilakukan suatu perencanaan perbaikan agar produktivitas dapat kembali meningkat. Hasil pengukuran produktivitas diketahui produktivitas terbaik terjadi pada bulan Juni 2016 yaitu sebesar 572,62. Sedangkan untuk produktivitas terburuk terjadi pada bulan Maret 2016 yaitu sebesar 248,8. Dari Pencapaian skor dapat diketahui bahwa kriteria yang kurang memberikan kontribusi terhadap indeks produktivitas adalah kriteria 6 yaitu kriteria kualitas dengan nilai 37. Strategi untuk peningkatan produktivitas adalah dengan mengevaluasi penyebab penurunan produktivitas pada kriteria paling rendah yaitu kriteria 6.
Analisis Kepuasan Pelayanan dan Loyalitas Pelanggan dengan Menggunakan Metode Servqual, IPA, dan QFD di Terminal Teluk Lamong Dafazal Saffan; Bambang Syairudin; Fuad Achmadi
Jurnal Bisnis dan Keuangan Vol 3 No 1 (2018): Business and Finance Journal
Publisher : UNUSA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33086/bfj.v3i1.412

Abstract

Service is a very important element in the effort to increase customer satisfaction and loyalty. Basically, the position of these services is a supporting factor to the service activities of PT Terminal Teluk Lamong. The number of service users who did online booking in counters and complaints in the services provided to encourage researchers to conduct research. The study population was a customer Terminal Teluk Lamong the number 312 company. The total sample of 75 respondents using the sampling method used is purposive sampling and Slovin formula. The analysisused in knowing the fit between the expectations and reality, used models Cartesian diagram. The results of the Cartesius diagram is processed with the House of Quality in QFD. The results of the analysis of SERVQUAL and QFD shows that five (5) top priority in efforts to improve customer satisfaction Terminal Teluk Lamong, namely: (1) evaluate the SOP of the process behandle, (2) adding personel to the clerk TKBM in behandle locations, (3) provide specialized training for officersat the behandle location, (4) Trying to establish a communication network with the Customs, if the service users experiencing problems in the management of NPE, and (5) Increases forklift unit if necessary.
Pengembangan Critical Success Factor (CSF) untuk Menunjang Kinerja Pejabat Pembuat Komitmen (PPK) dalam Pembangunan Jembatan Ketapang di Banyuwangi Tugiman Tugiman; Bambang Syairudin
Jurnal Bisnis dan Keuangan Vol 3 No 1 (2018): Business and Finance Journal
Publisher : UNUSA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33086/bfj.v3i1.415

Abstract

Bridge Project is a very complex work with high technology. In the project’s execution there are to many problem, such as delays of implementation, overpayment and other failures. It is necessary to develop of critical success factor (CSF) to support the performance of committing officer (PPK) in the execution of it’s duties and responsibilities in the implementation of the bridge project. The purpose of this study to identify the factors that are relevant to get an idea of the perception of CSF. The method used to solve complex problems in this study using analytical hierarchy process (AHP).The results of this study, the factors that affected the successful implementation of the bridge project, is the ability of the PPK in making self-estimated price (HPS) with the value (0,038), the ability of consultants to assist and provide guidance to the contractor in the licensing value ratio consistency (0,002) and the ability contractor in making the first project handover (PHO) value consistency ratio (0.001). The conclusion is that three factors are veryaffected to support the performance of committing officer (PPK) in the execution of bridge project.
Analisis Kepuasan Pelanggan dalam Rangka Strategi Pemasaran Non-Tender PT Surveyor Indonesia (Persero) Cabang Surabaya Mahfud Arifin; Bambang Syairudin; Fuad Achmadi
Jurnal Bisnis dan Keuangan Vol 3 No 1 (2018): Business and Finance Journal
Publisher : UNUSA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33086/bfj.v3i1.419

Abstract

This study begins with collecting 73 samples taken with random sampling method from 266 SISUB’s customer. Variable questionnaire covers components and service quality components of the marketing mix. After analysis of data questioner, obtained for value an interest in the things that are desired by customers with average score 3.562. For the average perceived value obtained 3.493. Furthermore, by exposing data in the Cartesian diagram using Importance Performance Analysis (IPA) is known of position the quality of service that has been provided and there are 6 (six) things to be fixed in SISUB services. Framing of Matrix House of Quality (HOQ) is performed as a basicQuality Function Deployment (QFD) which is a method of design in determining the development of quality improvement measures of performance to satisfy customers. Preparation of HOQ carried out through Focus Group Discussion (FGD), the result is expected to improve performance in supporting the Customer Relationship Management (CRM).
Pengaruh Lingkungan, Fasilitas, dan Insentif Terhadap Motivasi dan Kinerja Karyawan PT PAL Indonesia Divisi Rekayasa Umum Shintya Vira Istiqfari; Bambang Syairudin; M. Yusak Anshori
Jurnal Bisnis dan Keuangan Vol 2 No 1 (2017): Business and Finance Journal
Publisher : UNUSA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33086/bfj.v2i1.463

Abstract

PT PAL Indonesia is one of the largest company engaged in the maritime field, the existence of competition at national and international very tight then the company should always have a good strategy in the field of technology and human resources, so in this study focused on the performance of employees in the engineering division general. The study is aim to determine the effect of environment, facilities, incentives and motivation to employees performance in PT PAL Indonesia general engineering division. Using the technique of analysis Structural Equation Modelling (SEM) - Partial Least Square (PLS). The result of this study is performance variable explained by environmental, facilities, incentives and motivation only 64,4%, while 35,6% explained by other variables, significant effect on the environment of motivation with the value of t statistic 3,412, significant effect on environment of performance variable with the value of t statistic 1,97, and significant effect on motivation of performance variable with the value of t statistic 1,82.
Pengaruh Motivasi Intrinsik dan Ekstrinsik Terhadap Kinerja Karyawan Divisi Network Operations PT XYZ Surabaya Moh. Abdul Ghofur; Bambang Syairudin; M. Yusak Anshori
Jurnal Bisnis dan Keuangan Vol 2 No 1 (2017): Business and Finance Journal
Publisher : UNUSA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33086/bfj.v2i1.465

Abstract

There are five telecommunications operators in Indonesia, including Telkomsel, Indosat Ooredoo, XL Axiata, Tri (3), and Smart Telecom compete to bring the latest 4G technologies as part of corporate strategy into the forefront of mobile communications services. PT XYZ is a multinational company engaged in the field of telecommunications services. The management of PT XYZ Surabaya targeting employee reporting can be increased up to 100%. This study aims to determine how much influence the intrinsic and extrinsic motivation on employee performance PT XYZ Surabaya with SEM-PLS method. The results of this study are extrinsic motivation variable that is most dominant supervision directly affects the performance of employees. Besides the variable performance of employees able to be explained by 0.655 or 65.5% by variable intrinsic motivation and extrinsic motivation, while 34.5% is explained by other variables.
Co-Authors Arif Fatkur Rohman Dafazal Saffan Endah Angreni Fuad Achmadi Mahfud Arifin Moh. Abdul Ghofur Mohamad Yusak Anshori Mohammad Hamdani Shintya Vira Istiqfari Tugiman Tugiman