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All Journal IQTISHODUNA Adbis : Jurnal Administrasi dan Bisnis Jurnal Pengabdian Polinema Kepada Masyarakat Jurnal Pengabdian Kepada Masyarakat (J-ABDIMAS) Jurnal Akuntansi Bisnis dan Humaniora Innovative: Journal Of Social Science Research
Drs. Joko Samboro
Politeknik Negeri Malang
Humanities Computer Science & IT Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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ANALISIS TINGKAT KEPUASAN PELANGGAN JASA INTERNET Samboro, Drs. Joko
IQTISHODUNA IQTISHODUNA (Vol 4, No 1
Publisher : Fakultas Ekonomi, UIN Maliki Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (227.491 KB) | DOI: 10.18860/iq.v3i1.241

Abstract

This research analisys to find out the degree of customers’ satisfaction and to give informations to the management to direct customers’ need in order to achieve customers’ satisfactioan. To collect the data,the purposive sampling is applied in this research 90 guestionaires are distributed togo respondents and then they are analyzed by using the window of satisfaction on the cartecius diagram The result of the research indicates that mostof the cuatomers are not satisfied, the degree of their satisfactions is less than 100%. Further, some service items available in the firm are stiil low. The researcher hopes the result of this research is able to give the information to the firm’s leader in finding out the effective strategy in geeting more customers.
PENGARUH STORE ATMOSPHERE TERHADAP KEPUTUSAN PEMBELIAN DAN DAMPAKNYA TERHADAP LOYALITAS PELANGGAN TOKO BUKU TOGAMAS MALANG Joko Samboro; Lina Budiarti; Eko Boedhi Santoso
Adbis: Jurnal Administrasi dan Bisnis Vol 13, No 1 (2019): JURNAL ADMINISTRASI DAN BISNIS 2019
Publisher : Politeknik Negeri Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33795/j-adbis.v13i1.67

Abstract

The main objectives of this study are: a. To find out and analyze the significant influence between store atmosphere on Purchasing Decisions. B. To find out and analyze the significant influence between store atmosphere on Customer Loyalty through Purchasing Decisions. The research location is in the city of Malang, while the study population is all customers who have studied in the TogaMas store in the last three months, while the sample is one hundred. The results showed that the data used were valid and reliable, the better the Store Atmosphere and Purchasing Decisions, the stronger the Customer Loyalty with the influence of the total variables studied was 31.11%. This finding is expected to be beneficial for: a). For the Company, as input for decision making in determining business policies, especially related to marketing, especially as an evaluation material for the company. b). For Malang State Polytechnic, as input for improving the educational curriculum, especially in marketing management courses. c). For Advanced Researchers, a foothold can be used towards perfecting future research.
PENGARUH WEBSITE QUALITY ,KEPERCAYAAN WEBSITE PADA PERSEPSI DAN DAMPAKNYA TERHADAP LOYALITAS PELANGGAN Joko Samboro
Adbis: Jurnal Administrasi dan Bisnis Vol 12, No 1 (2018): Jurnal Administrasi dan Bisnis 2018
Publisher : Politeknik Negeri Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33795/j-adbis.v12i1.42

Abstract

The main objectives of this research is: To find out and analyze the influence of website quality, trust in customer loyalty through customer perception. The research location was in Malang State Polytechnic, while the population of this study were all customers who had been online more than once, while the sample consisted of 70 customers who were selected according to the research objectives. The results showed that the data used was valid and reliable, the better the Web Quality and the level of trust the stronger the Customer Perception and the better the Customer Perception, the higher the Loyalty.The effect of the total variables studied was 14.16%.
PENGARUH PROMOSI PENJUALAN DAN INOVASI PRODUK TERHADAP KEPUTUSAN PEMBELIAN DAN DAMPAKNYA TERHADAP LOYALITAS PELANGGAN Eko Boedhi Santoso; Joko Samboro
Adbis: Jurnal Administrasi dan Bisnis Vol 11, No 1 (2017): Jurnal Administrasi Dan Bisnis 2017
Publisher : Politeknik Negeri Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33795/j-adbis.v11i1.9

Abstract

The main objective of this study is: a) identify and analyze to Sales Promotion and Product Innovation Effect on Costumers Buying Decision and b). To find and analyze Sales Promotion and Product Innovation Effect on the Decision of Costumers Loyalty Purchasing through Gedang Ganteng. Location Mayjen Panjaitan Malang. while the sample amounted to 100 costumers which is the minimum threshold for path analysis. The results of this study indicate that: questionnaires were used valid and reliable, sweet model used for predection good and getting better service sales promotion innovation product services, the higher the stronger loyalty through costumer purchase decision as well as the influence of the total variables studied amount 65% Key words: sales promotion, innovation of product, decisions making and loyalty.
PENGARUH KUALITAS PRODUK TERHADAP KEPUTUSAN PEMBELIAN DAN DAMPAKNYA TERHADAP LOYALITAS PELANGGAN PIZZA HUT Joko Samboro; Musthofa Hadi; Joni Dwi Pribadi
Adbis: Jurnal Administrasi dan Bisnis Vol 15, No 2 (2021): JURNAL ADMINISTRASI DAN BISNIS 2021
Publisher : Politeknik Negeri Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33795/j-adbis.v15i2.121

Abstract

Tujuan penelitian ini adalah: untuk mengetahui pengaruh variabel yang diteliti, yaitu Variabel Kualitas Produk, Variabel Keputusan Pembelian. Dan Variabel Loyalitas. Lokasi Penelitian ini terdapat di Perumahan Permata Jingga Kota Malang, sedangkan populasi penelitian ini merupakan Pelanggan yang sudah pernah berbelaja di Pizza Hut sedangkan sampelnya berjumlah 100.responden Hasil Olahan data menunjukkan bahwa variabel Kualitas Produk mempunyai pengaruh terhadap keputusan pembelian dan berdampak terhadap loyalitas sebesar 12,45%,
PERANAN TEHNOLOGI STEAMER DAN KUALITAS PELAYANAN DALAM PENINGKATAN KEUNTUNGAN BAGI PENGUSAHA ROTI Joko Samboro; Nilawati Fiernaningsih; R. Sugeng Basuki
Jurnal Pengabdian Kepada Masyarakat (J-ABDIMAS) Vol 1 No 1 (2014): Jurnal Pengabdian Kepada Masyarakat 2014
Publisher : Publisher UPT P2M Politeknik Negeri Malang

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Abstract

In that situation however, small companies will still exist in conducting its business activities, it is because of the high flexibility. The purpose of this paper is to find the problems by small firms / bread and provide appropriate solutions in order to achieve improvement of the knowledge and capabilities in the field of business operations in particular areas of the management of marketing and production and at the same time creating employment opportunities in the governance of economic activities of the community in the form of an increase in people's income . The methods used are: observation, then interviews, and simulations, to find the most suitable alternative in order to more effectively market their goods. The existence steamer machine, it can shorten the process that eliminate the possibility of a wry sense of bread.Display case with a combination of stanlees and glass, it can accommodate more goods and can be styled to be attractive. Printed plastic wrapper make product, more attractive and can be unique from brands. With the uniform and the additional knowledge of marketing management, especially quality of service, employers can attract buyers better.
BIMBINGAN DAN PELATIHAN TENTANG PENTINGNYA BAURAN PROMOSI BAGI PENGEMBANGAN USAHA DI CLOTHING & JACKET JONGGRING MALANG Joko Samboro; Halid Hasan; Abdullah Helmi; Joni Dwi Pribadi; Rulirianto Rulirianto
Jurnal Pengabdian Kepada Masyarakat (J-ABDIMAS) Vol 5 No 1 (2018): JURNAL PENGABDIAN KEPADA MASYARAKAT 2018
Publisher : Publisher UPT P2M Politeknik Negeri Malang

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Abstract

The purpose of this Community Service is to find problems faced by convection companies and at the same time provide the right solutions to achieve increased knowledge and ability of entrepreneurs in the field of operations, especially in the field of marketing management, especially the promotion mix and create opportunities for employment opportunities in community economic activities in the form of increased income the community and to develop a closer relationship between the Malang State Polytechnic and the Jonggring Business Clothing & Jacket Malang.The methode used is: observation, to observe the activities carried out by entrepreneurs in making and marketing goods, then interviews, explored to find problems and solutions to be offered and simulations, to find the most suitable alternative in order to market goods more effectively.An overview of the technology that will be applied, 1. In the form of lectures: Participants are collected in a particular room given a lecture on service material in the form of marketing management, especially the promotion mix.,2. Guidance and Training: In the form of training and organizing training specifically the promotion mix and discussion about experiences and constraints in the field.3. Simulation practice: It is a demonstration of how the entrepreneur promotes goods and with what tools the item is promoted.4. Practice displaying items on a shelf / hanger.
PKM PADA KELOMPOK PENGAJIAN HIDAYATULLAH DAN KELOMPOK PENGAJIAN AL IHLAS RW.17 SUDIMORO, KEL.MOJOLANGU,KEC.LOWOKWARU KOTA MALANG Joko Samboro; Fadloli Fadloli; Sugeng Basuki; Sarjiyana Sarjiyana
Jurnal Pengabdian Kepada Masyarakat (J-ABDIMAS) Vol 6 No 1 (2019): JURNAL PENGABDIAN KEPADA MASYARAKAT 2019
Publisher : Publisher UPT P2M Politeknik Negeri Malang

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Abstract

The purpose of this Community Service is to find the problems faced by the Hidayatullah Group RT.7.RW.17 and the Al Ihlas Group RT.3.RW.17 and at the same time provide appropriate solutions to improve knowledge and capabilities in the operational sector especially the field of entrepreneurship, which starts since before doing activities, with aspects of intentions in entrepreneurship, then during conducting activities, namely in terms of the importance of ethical ethics in entrepreneurship and also given examples of the character of the Prophet Muhammad in trading, quality of service and also selling techniques, which ending with an agreement or better known as a deal and marked with a handshake, so that work does not only benefit, but also gets blessings. Thus this activity can improve the skills of both soft skills and hard skills members. Besides that, the achievement of a sense of peace, comfort and peace in the community was also achieved through the provision of a wheelbarrow (corpse coffin) and the procurement of sacrificial slaughterhouses.The method used is: observation, to observe the activities carried out both in the economic and social fields of religion, then interviews, were explored to find problems and solutions to be offered and simulations, to find the most appropriate alternative for marketing goods to be more effective.An overview of the technology to be applied.1. In the form of lectures: Group participants gathered in a particular room are given lectures on devotion material in the form of, ethics-based entrepreneurship, then handling corpses, making sacrificial animal slaughter tools.2. Guidance and Training: In the form of guidance and training on: entrepreneurship based on practical moral ethics and discussion of experiences and obstacles in the field.3. Simulation practice: In the form of a demonstration of how entrepreneurs offer goods, and how to attract potential customers, until the formation of closing / sales realization and how to handle the body, how to make a qurban slaughter tool,4. The practice of building a coffin  and sacrificial slaughter tools
BIMBINGAN DAN PELATIHAN TENTANG PENTINGNYA KUALITAS PELAYANAN DAN TOKO ONLINE BAGI PENGEMBANGAN USAHA GARMEN “AMAR” DI MALANG Joko Samboro; Abdullah Helmy; Zubaidi Zubaidi; Tri Wahyu Widodo; Rulirianto Rulirianto
Jurnal Pengabdian Kepada Masyarakat (J-ABDIMAS) Vol 6 No 1 (2019): JURNAL PENGABDIAN KEPADA MASYARAKAT 2019
Publisher : Publisher UPT P2M Politeknik Negeri Malang

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Abstract

The aim of the Community Service Program is to find problems faced by partner companies and at the same time provide appropriate solutions to achieve sales and knowledge enhancement and the ability of entrepreneurs in the operational field, especially in marketing management. The program partner is Amar garment entrepreneur Mr. Abdul KhodirThe problems faced by Partners are: 1. Don't know about good Service Quality. 2. Non-fulfillment of sales targets because they do not understand selling techniques and still use traditional marketing media.The method used is: observation, to observe the activities carried out by entrepreneurs in making and marketing goods, then interviews, are explored to find problems and solutions to be offered and simulations, to find the most appropriate alternative for marketing goods to be more effective.The solutions offered are: 1. Guidance and Training on Good Service Quality. 2. For marketing aspects: to expand product marketing, there will be training on selling techniques and online marketing training to market their products, so that marketing reach will be wider and sales can be increased.
BIMBINGAN DAN PENYULUHAN TENTANG PENTINGNYA KUALITAS PELAYANAN DAN PENCATATAN ORDER PESANAN JASA PADA BENGKEL SUDIMORO DIESEL DI MALANG Joko Samboro; Heru Utomo; Maskur Maskur
Jurnal Pengabdian Kepada Masyarakat (J-ABDIMAS) Vol 7 No 1 (2020): JURNAL PENGABDIAN KEPADA MASYARAKAT 2020
Publisher : Publisher UPT P2M Politeknik Negeri Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (211.606 KB)

Abstract

The purpose of this Community Service Program is to find problems faced by partner companies and at the same time provide the right solutions in order to achieve increased sales and knowledge and skills of entrepreneurs in the field of operations, especially in the field of marketing management, as well as creating job opportunities in community economic activity in the form of increased income. Public. The partner of this program is the DIESEL WORKSHOP entrepreneur, Mr. SugiyonoThe problems faced by partners are: 1. Not knowing the importance of good service quality. 2. Do not understand the importance of recording service purchase orders.The solutions offered are: 1. Guidance and training on good service quality. 2.Simulation of the importance of recording service purchase orders can improve the marketing of services, so that the marketing reach will be wider and sales can increase.The method used is: observation, to observe the activities carried out by entrepreneurs in making and marketing services, then interviews, explored to find problems and solutions to be offered and simulations, to find the most suitable alternatives in order to market goods more effectively.Description of technology to be applied.:1. In the form of a Lecture: Participants gathered in a certain room are given a lecture on program materials in the form of marketing management and service quality.2. Guidance and Training: In the form of guidance and training on the implementation of Service Quality and recording service purchase orders and discussing experiences and constraints in the field.3. Practice simulation: In the form of a demonstration of how to carry out Service Quality and recording service purchase orders.The resulting output is in the form of: 1). Scientific Publications in ISSN Journals. 2). Increasing competitiveness. 4). Application of appropriate science and technology / technology
Co-Authors Abdullah Helmi Abdullah Helmy Abdullah Helmy Berlian Putri Maghfiroh Chamdana Taqie S Dandung Novianto Dika Rizky Yunianto DWI SURYANTO Eko Boedhi Santoso Fadloli Fadloli Halid Hasan Heru Utomo Joni Dwi Pribadi M. Maskan Maskur - Maskur Maskur Musthofa Hadi Musthofa Hadi Nilawati Fiernaningsih R. Sugeng Basuki Rena Feri Wijayanti Rulirianto Rulirianto Sarjiyana Sugeng Basuki Suryadi Tatiana Kristianingsih Tri Wahyu Widodo Zubaidi Zubaidi