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Rofiqo Syafa’a Fatulloh
Sekolah Tinggi Ilmu Kesehatan Kharisma Persada

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Interpretasi Kepuasan Konsumen Terhadap Pelayanan Obat Tanpa Resep Terhadap Kepuasan Konsumen Nurwulan Adi Ismaya; Siti Novy Romlah; Rofiqo Syafa’a Fatulloh; Tri Okta Ratnaningtyas; Nur Hasanah
Edu Masda Journal Vol 4, No 2 (2020): Edu Masda Journal Volume 4 Nomor 2
Publisher : STIKes Kharisma Persada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52118/edumasda.v4i2.101


Satisfaction is a Function of Performances And Expectations.  These research aim to determine the level of customer satisfaction with drug services without a prescription at the Pharmacy K-24 Raya Puspitek and Identifying the level of patient satisfaction by distributing 5-dimensional questionnaires, they are : reliability, responsiveness, assurance, empathy, and tangibility. There are 100 respondents.The questionnaire was distributed based on education and gender. The result showed there are 73% male and 27% female from 100 respondents. While respondents based on undergraduate education as much as 34% which is greater than the others. The result of customer satisfaction found 54% satisfied in Reliability, 47,5% satsified in Responsiveness, 53% satisfied in Emphaty, 49,5% satisfied in Assurance, 53,5% satisfied in Tangible.Overall Pharmacy service quality in K-24 Raya Puspitek Pharmacy is in good or satisfy level.