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All Journal BAHASA DAN SASTRA Katalogis Jurnal Pendidikan dan Pembelajaran CAUCHY: Jurnal Matematika Murni dan Aplikasi Jurnal Ilmiah Kesehatan (JIK) Jurnal Kesehatan Masyarakat Jurnal Inovasi Pendidikan IPA Al-Ijtima`i: International Journal of Government and Social Science Jurnal Sains dan Teknologi Pangan Biomedical Journal of Indonesia HIGEIA (Journal of Public Health Research and Development) Economics Development Analysis Journal International Journal of Applied Biology DIKTUM: Jurnal Syariah dan Hukum AL-MAIYYAH Jurnal CoreIT Syntax Literate : Jurnal Ilmiah Indonesia Jati: Jurnal Akuntansi Terapan Indonesia Jurnal Pendidikan Kebutuhan Khusus JURNAL PENDIDIKAN TAMBUSAI International Journal of Community Service Learning WIDYA LAKSANA Jurnal Studia Insania Jurnal Ilmiah Ecosystem Prosiding SNITP (Seminar Nasional Inovasi Teknologi Penerbangan) JPPI (Jurnal Penelitian Pendidikan Indonesia) Journal of Issues in Midwifery Syntax Idea Edukasia : Jurnal Pendidikan Jurnal Pengabdian Masyarakat Borneo Jurnal Ilmiah Kesehatan Diagnosis Jurnal Abdi: Media Pengabdian Kepada Masyarakat Jurnal Pajak dan Keuangan Negara (PKN) Enrichment : Journal of Management Jurnal Aisyah : Jurnal Ilmu Kesehatan Jurnal Life Birth Al-MAIYYAH : Media Transformasi Gender dalam Paradigma Sosial Keagamaan PENGARUH SISTEM KEUANGAN DAN KEBIJAKAN MONETER TERHADAP PERTUMBUHAN EKONOMI PADA ERA ORDE BARU DALAM PERSPEKTIF EKONOMI ISLAM Community Empowerment Indian Journal of Forensic Medicine & Toxicology Qadauna: Jurnal Ilmiah Mahasiswa Hukum Keluarga Islam Annual Conference on Islamic Early Childhood Education Archives of The Medicine and Case Reports El-Hekam : Jurnal Studi Keislaman Jurnal Math-UMB.EDU Aksioma Indonesian Journal of Animal Agricultural Science (IJAAS) Proceeding Biology Education Conference JIKKHC : Jurnal Ilmiah Keperawatan dan Kebidanan Holistic Care Jurnal Pengabdian Kepada Masyarakat (JPKM) Langit Biru Jurnal Pengabdian Kepada Masyarakat Sosiosaintifik Jurnal Al-Ilmi: Jurnal Riset Pendidikan Islam ISTIQRA: JURNAL HASIL PENELITIAN Indonesia Law Review (ILREV) Jurnal Pengabdian Masyarakat Waradin Jurnal Kesehatan Akimal JILPI Jurnal Ilmiah Pengabdian dan Inovasi Ranah Research : Journal of Multidisciplinary Research and Development Al Fuadiy: Jurnal Hukum Keluarga Islam Jurnal Al-Ilmi: Jurnal Riset Pendidikan Islam
Fatmawati Fatmawati
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KUALITAS PELAYANAN NASABAH KREDIT BANK BNI CABANG PARIGI Fatmawati, Fatmawati; Mustainah, Mustainah; Nawawi, Muhammad
Katalogis Vol 7, No 1 (2019): Maret
Publisher : Katalogis

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Abstract

The purpose of this study is to determine the quality of services needed in lending at the BNI Bank Parigi Branch. The theory used in this study is a theory of service quality proposed by Zeithhaml in Hardiansyah (2011:46), which consists of Tangible, Reliabelity, Responsiviness, Assurance, danEmphaty. This research uses descriptive qualitative type, with the number of informants involved as many as 6 people with Purpossive techniques. Data collection techniques in this study through observation, interviews and documentation. With the data analysis method used in this study is an interactive data analysis model with steps: condensing data, presenting data, and drawing conclusions or verification. From the results of research that is known about the quality of loans provided by the approved BNI Bank Parigi Branch, this can be seen after going through the data analysis process related to the discussion made as a reference, there are still two that are not well implemented, second this aspect is responsiveness and assurance. While the other three aspects have been well implemented, namely: 1) Tangibles, where in the service the BNI Branch Office itself is supported by a variety of good facilities, such as waiting room facilities that are easy to open and cool and well organized, in service as well provided with service aids such as computers, internet networks, printers that are used for administrative purposes, even vehicles for motorbikes for marketing employees to directly by prospective buyers; 2) Reliability, where in carrying out its service duties, employees have been able to work well by minimizing problems in their services, all employees in this government can also use the tools in the service process quite well; 3) Guarantees are carried out properly, where in their services they prioritize the interests of service users. The Parigi Branch BNI Branch Office, this delay is related to completeness issues, incomplete loan application projects, and so on.The requested liquid funds; and 4) Empaty is well implemented because in its service, BNI Office employees in the Parigi Branch serve politely, build good relationships through services related to doing and polite speech in their services. Employees also serve by not being discriminatory or discriminating who they serve.
KUALITAS PELAYANAN NASABAH KREDIT BANK BNI CABANG PARIGI Fatmawati, Fatmawati; Mustainah, Mustainah; Nawawi, Muhammad
Katalogis Vol 7, No 2 (2019): Juni
Publisher : Katalogis

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The purpose of this study is to determine the quality of services needed in lending at the BNI Bank Parigi Branch. The theory used in this study is a theory of service quality proposed by Zeithhaml in Hardiansyah (2011:46), which consists of Tangible, Reliabelity, Responsiviness, Assurance, danEmphaty. This research uses descriptive qualitative type, with the number of informants involved as many as 6 people with Purpossive techniques. Data collection techniques in this study through observation, interviews and documentation. With the data analysis method used in this study is an interactive data analysis model with steps: condensing data, presenting data, and drawing conclusions or verification. From the results of research that is known about the quality of loans provided by the approved BNI Bank Parigi Branch, this can be seen after going through the data analysis process related to the discussion made as a reference, there are still two that are not well implemented, second this aspect is responsiveness and assurance. While the other three aspects have been well implemented, namely: 1) Tangibles, where in the service the BNI Branch Office itself is supported by a variety of good facilities, such as waiting room facilities that are easy to open and cool and well organized, in service as well provided with service aids such as computers, internet networks, printers that are used for administrative purposes, even vehicles for motorbikes for marketing employees to directly by prospective buyers; 2) Reliability, where in carrying out its service duties, employees have been able to work well by minimizing problems in their services, all employees in this government can also use the tools in the service process quite well; 3) Guarantees are carried out properly, where in their services they prioritize the interests of service users. The Parigi Branch BNI Branch Office, this delay is related to completeness issues, incomplete loan application projects, and so on.The requested liquid funds; and 4) Empaty is well implemented because in its service, BNI Office employees in the Parigi Branch serve politely, build good relationships through services related to doing and polite speech in their services. Employees also serve by not being discriminatory or discriminating who they serve.
Co-Authors A.A. Ketut Agung Cahyawan W Abdul Halik Adha, Viona Nurul Ahmad, Nurul Fuady Fitryani Aidil Adhani Aini, Nurlutfiyyah Aldi, Alfin Septia Putri Amellia, Novita Rizky Aminuyati Ana Merdekawaty Andi Abriana, Andi Andi Muhibuddin, Andi Andi Sartika jufri Andriani, Adinda Aninditia, Fahira Aninditia, Fahira Anton Budiarto Anugerah Yanuar Azis Ardiyansyah Ari Andriani, Ari Arifin, Nur Annisah Asep Ahmad Sopandi Asmirati Aylee Christine Alamsyah Sheyoputri Azahra Dian Puspita Azrina, Mira Basuni, Basuni Dany Ardhian Dazakiah Deky Aji Suseno, Deky Aji Dewi Ratna Sari Dewi, Putri Kumala Dian Vita Sari Dias Idha Pramesti Didi Hariyanto Dirmansyah Darwin Dzakiyah, Dzakiyah Dzakiyah, Dzakiyah Emmy Sri Mahredha Esa Trinenda Dewabuana Eti Setiawati, Eti Fadli, Fadli Fahira Aninditia Fatmasari, Ria Kristia Febri Manef, Shintia Firdhausy, Hima Sakina Firdhausy, Hima Sakina Firman Firman Gumanti, Kentri Anggarina Halik, Abd. Haq, Azizah Nurul Harapan, Edi Hariyadi, Kusumo Herawaty Hermawin Hssanah, Mauizatul I Ketut Sudiana Ikdafila Ilmia Fahmi, Ilmia Imran Imran Inna Kuswandari Intan Puspita Sari Izhar Salim Kabunggul, Yuliantri Kalsum , Minangsih Kamaluddin Kamaluddin Ketut, I Gusti Khoiriah, Aida Novyanti Kristina Lo Kusumo Hariyadi Lady Silk Moonlight Laila Rochmawati Larasati, Sasmita Dyah Lela Susilawati Lily Thamrin Listiani Listiani Lomba Sultan Lusi, Lusi Madris Mahmud, Haris Mahmuddin Mansyur Radjab Mardiana Ethrawaty Fachry MARIAM ULFA Marlina Marlina Masri Masri Maulana, Zulkifli Maulida Sari Mayangsari, Elly Mega Iswari Mohammad Imam Utoyo Muh. Judrah Muh. Tabran Thalib Muhammad Affandes, Muhammad Muhammad Irham Muhammad Irsan Saleh Muhammad Nawawi Muhammad Rivai Muhammad Shuhufi Musram Abadi Mustainah Mustainah Nadia Alfira Najmah Nasoba, Nasoba Nirmawati Darwis Nita Parisa Nofitry, Rezy Noorhayati, Siti Mahmudah Novianty, Ira Nuniek Nizmah Fajriyah Nur Ikhsan Okianna Okianna Oktarina, Tina Pahmi Ansyari Pance, Yohanes PUJI LESTARI Putra, Rizal Effendi Putri, Desca Qadri, Resi Ariyasa Rahayu, Rahmita Rahmah, Zulfa Rahmahtrisilvia Rahmahtrisilvia Rahmat Hidayat Ramdanis, Ramdanis Rifta Hasim Oktaviani Rinah Rio, Wahyu Yusuf Rizky Rahayu Amas Robertus Ansi ROHANA ROHANA Rosdiana Su, Yosefina Roza Andriani Rudi Setiawan Ruslang, Ruslang Rustiyarso, Rustiyarso Salni Sari, Titi Kurmina Sebastianus Menggo Sepa, Novita Wana Setia Budi Sigit Priyanto Siti Hardianti Siti Hasmawati Siti Nur Zalikha Sitti Bulkis Subandrate Suharyanti, Enik Sulistyarini, Sulistyarini Sumiati Sumiati Supriadi Supriadi Suriana Laga Suryaman, Wiwik Sutanto, Saiman Sutrisno, Sutrisno Syafrilsyah, Syafrilsyah Syahrir Syahrir Syahrir Syaidatul Husna, Bunga Theodarus, Theodarus Tianingsih, Novi Restu Titi Kurmina Sari Triwijayanti, Vinna Uswatun Hasanah Utaminingsih, Desi Verawati, Tuti Wahyu Widodo Wardanengsih, Ery Yakobus Sandiawan Asman Yammar Yofita Sandra, S.Pd., M.Pd., Zico Farlin, Dr. Budiwirman, M.Pd., Yohanes Bahari Yosefina Helenora Jem Yuni Saptandari Yuyun, Melina Zaenal Zairin Noor Zephisius Rudiyanto Eso Ntelok Zulfiawan, Zulfiawan Zulmiyetri Zulmiyetri