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All Journal JURNAL WIDYA GANESWARA Dulang: Jurnal Pengabdian Kepada Masyarakat
ACHMAD AFRIADI
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Computer Science & IT Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences Other

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ANALYSIS OF THE QUALITY OF CUSTOMER SATISFACTION IN WORKSHOP Nasmoco ringroad SOLO ACHMAD AFRIADI
JURNAL WIDYA GANECWARA Vol. 28 No. 2 (2019): JURNAL WIDYA GANESWARA
Publisher : Fakultas Ekonomi dan Bisnis UTP Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Satisfaction is feeling happy or disappointed someone who emerged after comparing the performance (or outcome) products that are considered on the performance (or outcome) is expected. If the performance fails to meet expectations, consumers will not be satisfied. Tujuan study was to determine the effect of service factors either partially or simultaneously covering; tangible, reliability, responsiveness, empathy and assurance of customer satisfaction in the garage Nasmoco Ringroad Surakarta.Survey research methods used in this study with the consumer population Nasmoco Ringroad Solo workshop. The sampling technique in the form of accidental sampling study of 100 samples of respondents through filling a questionnaire on differentiation, service and innovation on consumer purchasing decisions. While the data analysis to test the hypothesis used multiple linear regression, t test, F test, and the coefficient of determination R Square.The results showed that: 1) Physical evidence of an effect on customer satisfaction, 2)reliability influence on satisfaction customer. 3) responsiveness affect the customer satisfaction customer, 4)collateral effect on satisfaction customer, 5) empathy effect on satisfaction customer. Simultaneous test results indicate that the independent variable is the quality of service (physical evidence, reliability, responsiveness, assurance and empathy) effecting simultaneously on customer satisfaction, Customer satisfactionof 45.3% can be explained by physical evidence, reliability, responsiveness, assurance and empathy, while the remaining 54.7% is explained by factors - other factors beyond the studied, 
PENGABDIAN KEPADA MASYARAKAT USAHA KERIPIK SINGKONG “CAHAYA BANGKA” RASA PEDAS MANIS (MIXER MACHINE) Yudi Oktriadi; Husman Husman; Zulfitriyanto Zulfitriyanto; Achmad Afriadi
Jurnal Pengabdian Masyarakat Polmanbabel Vol. 1 No. 02 (2021): DULANG : Jurnal Pengabdian Kepada Masyarakat
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (622.583 KB) | DOI: 10.33504/dulang.v1i02.184

Abstract

Cassava chips are one of the most popular snack products in various walks of life. The raw material for cassava chips is made from thinly sliced ??cassava. In the process of making cassava chips, there are many processes that are passed in the form of slicing cassava into thin, then fried, dried, Mixed together with flavoring and packaging. From a survey that has been conducted on partners, the process of mixing cassava chips that have been fried with spices is the main problem because the mixing process is still manual, that is, it uses human power and it takes time for the stirring process to take quite a bit of energy, which is for approximately 10 minutes to stir the spices with the number of chips stirred 2-3 kg and carried out by one person, this drains a lot of energy and time. From this problem, as the proponent of the Educational Institution will make a cassava chip spice mixer machine that can replace human labor, so that capacity and time can be increased. Partners will get appropriate technology in the form of a cassava chip spice mixer machine and training on the process of using the machine and maintaining the machine. In addition, Partners will always receive maintenance services if the machine provided is disturbed or damaged. To achieve this goal, the Partners and the Service team agreed to propose to increase the quality and production capacity. The development of the production process is carried out by providing cassava chips seasoning mixing machine technology with a total of 5 kg of cassava chips stirred in 10 minutes.
PENGABDIAN KEPADA MASYARAKAT USAHA KERIPIK SINGKONG “NYAMEN” RASA ORIGINAL (SPINNER MACHINE) Yudi Oktriadi; Masdani Masdani; Achmad Afriadi
Jurnal Pengabdian Masyarakat Polmanbabel Vol. 1 No. 02 (2021): DULANG : Jurnal Pengabdian Kepada Masyarakat
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (196.671 KB) | DOI: 10.33504/dulang.v1i02.185

Abstract

Cassava chips are one of the typical light food products that are favored by valious levels of society. In the process of making cassava chips, many processes that are passed in the form of slicing cassava into thin,  fried, dried/ drained, mixed with seasonings and as well as packaging. From a survey that has been carried out on partners, the drying process of cassava chips after frying is the main problem because the drying process still uses manual which is left to dry on an existing container and the drying process takes approximately 5-10 minutes with the number of chips being dried 2 -3 kg and done draining a lot of time. From this problem, as the proponent of the Educational Institution will make a cassava chip spice spinner machine that can replace human labor, so that capacity and time can be increased. Partners will get appropriate technology in the form of a cassava chip spinner machine and training on the process of using the machine and maintaining the machine. In addition, Partners will always receive maintenance services if the machine provided is disturbed or damaged. To achieve this goal, the Partners and the Service team agreed to propose to increase the quality and production capacity. The development of the production process is carried out by providing cassava chips dryer/spinner machine technology. With this machine, the results achieved with a total of 10 kg dried cassava chips in 10 minutes are met. So in conclusion, with the machine, partners can develop their business because they can meet market demand.
PENGEMBANGAN USAHA KERIPIK SINGKONG “NYAMEN” DI SUNGAILIAT Yudi Oktriadi; Sukanto Sukanto; Achmad Afriadi
Jurnal Pengabdian Masyarakat Polmanbabel Vol. 2 No. 02 (2022): DULANG : Jurnal Pengabdian Kepada Masyarakat
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33504/dulang.v2i02.248

Abstract

Snacks that are often consumed when gathering, one of which is cassava chips both with family, friends and in community activities. The process of making cassava chips is passed through several stages, namely in the form of slicing cassava into thinness then fried, dried/ drained, stirred together with flavored spices and as well as packing. From the survey that has been carried out on partners, the process of stirring cassava chip seasoning is one of the main problems because the stirring process still uses manual using plastic containers. The stirring process is carried out for 2 minutes with the amount of capacity of the chips stirred only 8 ounces and drains a lot of time. From this problem, it makes a cassava chip seasoning kneading machine that can replace human labor, so that the capacity and time can be increased. The implementation method to solve the problem provides assistance with a cassava chip seasoning mixer with a capacity of 5 kilogram which works for 10 minutes in each process, provides brief training on the operation and maintenance of the machine, and receives complaints and repairs to damage that occurs to the machine. It can be concluded that the help of a cassava chip seasoning machine to partners is very helpful in the development of the cassava chip business with faster and more practical results in the use of the machine.
PEMANFAATAN MESIN PENGERING MINYAK DALAM PENINGKATAN PRODUKSI USAHA KERIPIK SINGKONG CAHAYA BANGKA Yudi Oktriadi; Husman Husman; Masdani Masdani; Sukanto Sukanto; Achmad Afriadi; Febrian Alfarisyi; Fajar Abdallah
Jurnal Pengabdian Masyarakat Polmanbabel Vol. 3 No. 02 (2023): DULANG : Jurnal Pengabdian Kepada Masyarakat
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33504/dulang.v3i02.309

Abstract

Based on direct observation with partners, the problems faced are that in the process of drying the oil of cassava chips, they still use manual methods by drying them on a container for 15 minutes with the amount of cassava chips dried as much as 2 kg and this manual process still leaves oil on the cassava chips until they are marketed which in the future will make the cassava chips quickly unfit for consumption. The problem faced by the cassava chip business partner “Cahaya Bangka” is that they cannot be stored longer / not durable. The expected benefits of the partner can increase the amount of production, faster production time, and also produce more products and last longer/durable. The influence on sales is quite large because buyers are not brave enough to buy cassava chips in large quantities. The solution given to partners is to utilize a cassava chip oil dryer machine with the implementation method of providing short training on the operation and maintenance of the cassava chip oil dryer machine so that partners understand how to use and maintain the machine properly and correctly. With the cassava chip oil dryer machine, the drying process of cassava chips with a total of 10 kg of cassava chips in 4 minutes can increase the amount of production, the production process time becomes faster and the cassava chips become more durable than before.
Co-Authors Fajar Abdallah Febrian Alfarisyi Husman Husman Masdani Masdani Oktriadi, Yudi Sukanto Sukanto Zulfitriyanto, Zulfitriyanto