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Mr Yusuf
Department of Management, Faculty of Economic, Open University
Humanities Social Sciences

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The Influence of Quality Academic Service on Student Satisfaction (Empiric Study on Bidikmisi Scholarship Students Regional Office of Universitas Terbuka at Pangkalpinang, Indonesia) Mr Yusuf
Integrated Journal of Business and Economics (IJBE) Vol 2, No 2 (2018): Integrated Journal of Business and Economics
Publisher : Fakultas Ekonomi, Universitas Bangka Belitung

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (618.595 KB) | DOI: 10.33019/ijbe.v2i2.75

Abstract

This study aims to analyze the influence of the quality of academic service to the satisfaction student regional office of Universitas Terbuka (UPBJJ-UT) Pangkalpinang. The research method used is survey method. Type of research that is verification and descriptive. Data collection conducted through interviews and distribution of questionnaires. Multiple linear regression test obtained Y = 0,629 + 0,237X1 + 0,224X2 + 0,366X3 + 0,254X4 + 0,506X5 + E, multiple correlation test obtained (R) 0,919 and determination coefficient (R2) 84,5% and the rest (E) 15,5% influenced by other factors that are not examined the author. The value of F- count is greater than F-table (101,049>2,31), so it is stated that there is the significant hypothesis. It can be concluded that the quality of service simultaneously has a positive and significant effect on student satisfaction. Partially tangibles, empathy, reliability, responsiveness, assurance have the positive and significant effect on student's satisfaction at UPBJJ-UT Pangkalpinang.
Influence of HEDPERF and Student Satisfaction against Perceived Service Value and Implications in Institutional Image Mr Yusuf
Integrated Journal of Business and Economics (IJBE) Vol 1, No 2 (2017): Integrated Journal of Business and Economics
Publisher : Fakultas Ekonomi, Universitas Bangka Belitung

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (765.662 KB)

Abstract

This study aims to prove empirically the influence of HedPERF / service quality and student satisfaction on the value of service perceived by students and their implications on the image of UPBJJ-UT Pangkalpinang institution. Hypothesis testing, conducted on 238 students scattered in 7 districts/municipalities Kep. Bangka Belitung. The data used is the primary data from the distribution of questionnaires with 5 Likert scales. Data analysis using the quantitative method by using SEM analysis. Hedperf / service quality has a positive effect on student satisfaction, student satisfaction has a positive effect on the value of service perceived by students, and the value of service perceived by the students has a positive effect on the institutional image. While the HedPERF / negative service quality of each influence on the value of services perceived by students and the image of the institution and student satisfaction negatively impact on the image of the institution. Intervention variable testing, through student satisfaction positively mediates the influence of HedPERF / service quality on perceived service value and through perceived service value positively mediates the effect of student satisfaction on the institutional image. While through the perceived value of service and satisfaction of each student negatively mediate the influence of HedPERF / service quality on the institutional image. 
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