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Journal : IQRA': Jurnal Perpustakaan dan Informasi

Psikologi layanan terhadap pemustaka dan kualitas layanan prima Faridah Hanum
IQRA`: Jurnal Ilmu Perpustakaan dan Informasi (e-Journal) Vol 11, No 01 (2017)
Publisher : UIN Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30829/iqra.v11i01.796


This article discusses about service psychology of users and quality of service excellence. Service or user psychology is a science that studies human behavior in the process of interaction work in service centers, that is between customers/ users and officers/ employees. Keywords: psychology, service, users