Vitria Ariani
Universitas Bina Nusantara

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Front Office Management Implementation at Mandaya Karawang Hospital Based on Hospitality Principles Izaak Samuel Leihitu; Jajang Gunawijaya; Vitria Ariani
Jurnal Penelitian Pariwisata Vol 3 No 1 (2019): (TRJ) Tourism Research Journal
Publisher : Sekolah Tinggi Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/trj.v3i1.49

Abstract

Hospitals are increasingly needed by the public. The increasing demand makes hospital growth increase. An increase of 154.7% occurred between 1997 and 2017. However, the increase in hospitals was not in line with improved services. Many complaints come from patients to the services provided by the hospital. This research is a study using a combination of qualitative methods and quantitative methods. Data collection techniques in qualitative methods were by observation and interviews with informants who worked at Mandaya Hospital Karawang and Resinda Hotel Karawang managed by Padma Hotels as a comparison. Data collection on quantitative methods is by distributing questionnaires to 100 respondents of patients at Mandaya Hospital Karawang. The results showed that the principle of hospitality services is very relevant to be implemented in the Mandaya Hospital Karawang. The implementation of these policies changed the old culture that had been used to become a new culture with the principle of hospitality. Various efforts have been made by management to anticipate changes and maximize service. Front office employees who accept changes in policies and facilities are expected to be able to provide quality services to their patients. By quantitative methods, researchers found a correlation test showed that service quality had a strong and positive effect on patient satisfaction.
PELATIHAN KEMASAN PRODUK BAGI AKADEMISI PENDAMPING DESA WISATA MELALUI TRAINING OF TRAINERS OLEH KEMENPAREKRAF Urip Sedyo Widodo; Vitria Ariani; Riki Arswendi
JMM (Jurnal Masyarakat Mandiri) Vol 4, No 6 (2020): DESEMBER
Publisher : Universitas Muhammadiyah Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (519.193 KB) | DOI: 10.31764/jmm.v4i6.2724

Abstract

Abstrak: Pelatihan Kemasan Produk melalui Training of Trainers oleh Kemenparekraf ini bertujuan sebagai wadah sharing dan updating knowledgecalon Akademisi Pendamping Desa Wisata.  Kegiatan Training of Trainers ini diadakan selama 3 hari di Hotel Garden Inn, Bali, dan diikuti oleh 36 peserta. 20 peserta mengikuti secara offline dan 16 lainnya secara  online melalui aplikasi Zoom. Adapun pelatihan pengemasan mendapatkan waktu selama 3 jam dari total 24 jam kegiatan ini. Peserta merupakan akademisi dari perguruan tinggi di Provinsi Bali, Nusa Tenggara Barat dan Nusa Tenggara Timur. Dari seluruh peserta, Hasil survey yang diberikan pasca pelatihan menunjukkan bahwa sebanyak 75% atau 27 orang pernah menjadi  pendamping desa wisata, 94,4% atau 24 orang pernah memberi pelatihan untuk usaha UMKM di desa wisata 25% atau 9 orang pernah menjadi master trainer bagi pendamping desa wisata, 50% atau 18 orang pernah menjadi trainer bidang lain.Semua peserta (100%) menyatakan bahwa materi ini sangat sesuai bagi pelaku usaha di desa wisata. 69,4% peserta (yakni 25 orang) menyatakan kejelasan materi dinilai sangat baik, sedangkan 30,6% (11 peserta) lainnya merasa perlunya contoh produk untuk membedakan pengemasan produk wisata yang sudah baik dan yang masih perlu ditingkatkan. Adapun mengenai kemampuan implementasi materi di desa wisata, sebanyak 77,8% (yaitu 28 orang) menyatakan mampu mengimplementasikannya namun sisanya 22,2% (yaitu 8 orang) menyatakan adanya tantangan dalam mengimplementasikan materi tersebut dikarenakan terbatasnya tingkat pendidikan masyarakatAbstract: Training of Product Packaging through Training of Trainers by the Ministry of Foreign Affairs was a forum for sharing and updating the knowledge of prospective Tourism Village Companion Academics.  This activity held for 3 days at Hotel Garden Inn, Bali, and attended by 36 participants. 20 participants followed offline and 16 others online through the Zoom app. The training of packaging got 3 out of total 24 hours Training of Trainers. Participants are academics from universities in Bali Province, West Nusa Tenggara and East Nusa Tenggara. Of all participants, the survey results given post-training showed that as many as 75% or 27 people have been tour village companions, 94.4% or 24 people have given training for MSME efforts in tourist villages 25% or 9 people have been master trainers for tour village companions, 50% or 18 people have been trainers in other fields. All participants (100%) stated that this material is suitable for businesses in tourist villages. 69.4% of participants (i.e. 25 people) said the clarity of the material was rated very good, while another 30.6% (11 participants) felt the need for product examples to distinguish the packaging of tourism products that were already good and which still needed to be improved. As for the ability to implement materials in tourist villages, 77.8% (i.e. 28 people) stated that they were able to implement it but the remaining 22.2% (i.e. 8 people) stated that there are challenges in implementing the material due to the limited level of public education