Garuda - Garba Rujukan Digital

PENGARUH DISIPLIN KERJA PEGAWAI TERHADAP PELAYANAN PUBLIK STUDI DI KECAMATAN JUNREJO KOTA BATU Salfina Ewi Agho; Willy Tri Hardianto
JISIP : Jurnal Ilmu Sosial dan Ilmu Politik Vol 8, No 2 (2019)
Publisher : Universitas Tribhuwana Tunggadewi

Abstract: Reducing public assumptions and bad perceptions of the public service system is a huge responsibility for the government in this era of globalization. One way to overcome this is to improve employee work discipline. This is because with high work discipline, it will automatically arouse the public's attractiveness towards the government because of the excellent government system. This type of research uses quantitative descriptive method. This research was conducted in Junrejo sub-district, Batu City. Research data consists of primary data and secondary data. Data collection uses questionnaires and documentation. While the data in the data analysis is testing the validity and reliability of the instrument , determine the value of the correlation coefficient and test the hypothesis using Spearman correlation analysis Rank . (84.8%) and 0.00 respectively. So that it can be said that there is a very strong positive relationship between employee work discipline towards public services in Junrejo sub-district, Batu City. This result automatically accepts H1 and rejects H0 where the Rxy table for 20 respondents is 0.444. The final conclusion is that there is a positive and significant relationship between employee work discipline and public service in the Junrejo sub-district of Batu City. Or in other words, employee work discipline can improve public services in Junrejo sub-district, Batu City, ideally at 84.8%. Keywords: Discipline of Employee, Public Service Abstrak: Mengurangi asumsi dan presepsi buruk masyarakat akan sistem pelayanan publik menjadi tanggung jawab yang sangat besar bagi pemerintah di era globalisasi ini. Salah satu cara mengatasi hal tersebut adalah dengan meningkatkan kedisiplinan kerja pegawai. Hal ini karena dengan kedisiplinan kerja yang tinggi akan secara otomatis membangkitkan daya tarik masyarakat terhadap pemerintah karena sistem pemerintahan yang prima Tujuan peneltian ini untuk mengetahui pengaruh disiplin kerja pegawai terhadap pelayanan publik. Jenis penelitian ini menggunakan metode deskriptif kuantitatif. Penelitian ini dilaksanakan di kecamatan Junrejo Kota Batu. Data penelitian terdiri dari data primer dan data sekunder. Pengumpulan data menggunakan kuisioner dan dokumentasi. Sedangkan data yang dianalisis datanya yaitu uji validitas dan reliabilitas instrumen, menentukan nilai koefisien korelasi dan uji hipotesis menggunakan analisis korelasi Spearman Rank) berdasarkan analisis korelasi Spearman Rank menggunakan SSPS Versi 16 masing-masing adalah 0,848 (84,8%) dan 0,00. Sehingga dapat dikatakan terdapat hubungan positif sangat kuat antara disiplin kerja pegawai terhadap pelayanan publik di kecamatan Junrejo Kota Batu. Hasil ini secara otomatis menerima H1 dan menolak H0 dimana Rxy tabel untuk 20 responden yaitu 0,444. Kesimpulan akhirnya adalah ada hubungan positif dan signifikan antara disiplin kerja pegawai dan pelayanan publik di kecamatan Junrejo Kota Batu. Atau dengan kata lain kedisiplinan kerja pegawai mampu meningkatkan pelayanan publik di kecamatan Junrejo Kota Batu secara ideal sebesar 84,8 %. Kata Kunci: Kedisiplinan Kerja, Pelayanan Publik

STRATEGI KOMUNIKASI PEMASARAN HOTEL KARTIKA GRAHA MALANG DALAM MENINGKATKAN JUMLAH PENGUNJUNG Tri Hardianto, Willy; Ekalista, Peligia
Jurnal Komunikasi Nusantara Vol 1 No 1 (2019)
Publisher : Unitri Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33366/jkn.v1i1.6

Marketing Communication Strategy is a planning to consume products to targeted markets to achieve the company goals. Through marketing communication strategies, companies try to disseminate information, influence, persuade or remind the target market about a message of the company and its products to be accepted, buy the products offered by the company. This research used descriptive qualitative research. This research was conducted at Hotel Kartika Graha Malang, with a purposive sampling technique with data collection techniques. While the technique of data collection was done by observation, in-depth interviews, and documentation. The data analysis technique used data reduction, data presentation and conclusion withdrawing. The results of this study showed that Kartika Graha Hotel Malang used the IMC theory which implemented Marketing Commucation, Sales Promotion, and Marketing Event and also used the Kotler theory included the marketing mix with four P (4P) namely Product, Price, Place, and Promotion. While the supporting factors in marketing communication strategies were the solid and also the application of elements of marketing communication  maximally  and adequate products and facilities. The inhibiting factors in implementing the marketing communication strategy were the lack of human resources such as driver and technicians that caused clashes with other departments and also budget problems such as the late disbursement from the specified date.

Pembinaan Sumber Daya Manusia Melalui Pendidikan dan Pelatihan dalam Meningkatkan Kinerja Pegawai Negeri Sipil (Studi pada Kantor BPTP Jawa Timur Di Malang ) Willy Tri Hardianto
Jurnal Aplikasi Manajemen Vol 8, No 3 (2010)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1174.225 KB)

Government’s official (PNS) of BPTP East Java plays an important role in government’s organizational development; therefore improvement of public service needs to be continued along with technology development. This study was aimed to describe training and education programs undergone by PNS of the BPPTP and their impact on job performance of the PNS, as a part of human resource management program run by the BPPTP. Research method used was qualitative approach, with research focus was to figure up the existing situation of the BPPTP employees to evaluate the implementation of education and trainings programs directed to BPPTP staff. Results of this study showed that training and education is still needed in for upgrading of the BPTP staff.Keywords: government’s official (PNS), Education,Training, Job Performance

STRATEGI KOMUNIKASI PEMASARAN HOTEL KARTIKA GRAHA MALANG DALAM MENINGKATKAN JUMLAH PENGUNJUNG Tri Hardianto, Willy; Ekalista, Peligia
Jurnal Komunikasi Nusantara Vol 1 No 1 (2019)
Publisher : Unitri Press

Marketing Communication Strategy is a planning to consume products to targeted markets to achieve the company goals. Through marketing communication strategies, companies try to disseminate information, influence, persuade or remind the target market about a message of the company and its products to be accepted, buy the products offered by the company. This research used descriptive qualitative research. This research was conducted at Hotel Kartika Graha Malang, with a purposive sampling technique with data collection techniques. While the technique of data collection was done by observation, in-depth interviews, and documentation. The data analysis technique used data reduction, data presentation and conclusion withdrawing. The results of this study showed that Kartika Graha Hotel Malang used the IMC theory which implemented Marketing Commucation, Sales Promotion, and Marketing Event and also used the Kotler theory included the marketing mix with four P (4P) namely Product, Price, Place, and Promotion. While the supporting factors in marketing communication strategies were the solid and also the application of elements of marketing communication  maximally  and adequate products and facilities. The inhibiting factors in implementing the marketing communication strategy were the lack of human resources such as driver and technicians that caused clashes with other departments and also budget problems such as the late disbursement from the specified date.

PERANAN MOTIVASI SERTA DISIPLIN KERJA DALAM MENINGKATKAN PELAYANAN PUBLIK DI ERA OTONOMI DAERAH (STUDI PADA BPTP JAWA TIMUR DI KARANGPLOSO) Willy Tri Hardianto
REFORMASI Vol 1, No 1 (2011)
Publisher : Universitas Tribhuwana Tunggadewi

Human resources management is importan thing to organization existence so, this field, need a good human resources qualities. Motivation and work dicipline will created good qualities human resources that organization needed. Location on this research on BPTP Jawa Timur di Karangploso. This research is done by interview and observasi. A point on this research are motivation and work dicipline that aplicated on BPTP Jawa Timur di Karangploso is given direct influence and proofed by same change.

POLA PELAYANAN PUBLIK TERPADU STUDI PADA KANTOR PERIJINAN DAN PELAYANAN TERPADU KOTA BATU Willy Tri Hardianto; Nanang Bagus S; Gatut Susanto
REFORMASI Vol 2, No 1 (2012)
Publisher : Universitas Tribhuwana Tunggadewi

Field study to the decentralization factors indicates that: 1) decentralization and authority capacities given to Batu service unit are still limited, 2) institution has not been provided with clear esselon in administration structure, 3) the finding of service unit even results in service centralization, 4) service activity is implemented to two sections, County unit itself and organization unit authorized by the former 5) lack of support from unit of organization authorized in giving service is founded and 6) multiple positions at organization structure are also expressed. The output, as determined from 8 criteria, is used to value the service quality, among other; 1) Simplicity, 2) Clarity and Certainty, 3) Security, 4) Openness, 5) Efficiency, 6) Economy, 7) Justice and Decentralization, 8) Timing accuracy. The adjustment at 8 service types provided by Batu public service unit by separate study, provides that only From the eight of services provided by Batu service unit, only those two offices are called as good service quality provider. Most of the branch are still less in quality. Therefore, it can be summarized that the whole public service in Batu service unit still remains low or less

PENGARUH KEPEMIMPINAN VISIONER TERHADAP PELAYANAN PRIMA Faidi .; Sugeng Rusmiwari; Willy Tri Hardianto
JISIP : Jurnal Ilmu Sosial dan Ilmu Politik Vol 3, No 2 (2014)
Publisher : Universitas Tribhuwana Tunggadewi

Abstrak: Birokrasi sebagai suatu sistem yang dijalankan oleh pegawai yang berpegang pada hirarki, lamban dan beriku-liku. Substansi birokrasi adalah pemimimpin dan bawahan berkaitan erat dengan tugas serta kewajibannya dalam menjalankan tugas dan fungsi organisasi. Implementasi birokrasi adalah adanya proses belajar mengajar, pelayanan dan yang dilayani di Universitas Tribhuwana Tunggadewi Malang. Akan tetapi, pelaksanaan kepemimpinan visioner terhadap pelayanan prima tersebut belum sepenuhnya berjalan dengan baik. Metode penelitian dilakukan dengan jenis penelitian deskriptif kuantitatif, dengan sumber data primer yang diperkuat data sekunder dengan alat pengambilan data angket, dokumen dan observasi, teknik sampling dengan menggunakan purposive sampling, analisa data dilakukan dengan proses reduksi data, penyajian data, dan penarikan kesimpulan/verifikasi serta skala likert. Hasil penelitian Pengaruh Kepemimpinan Visioner di Universitas Tribhuwana Tunggadewi Malang berjalan dengan baik 40%, dan Pelayanan Prima berjalan dengan sangat baik 35%. Bahwa pengaruh kepemimpinan visioner yang baik berdampak pada pelayanan prima yang sangat baik. Kata Kunci : Kepemimpinan Visioner, Pelayanan Prima. Abstract: Bureaucracy as a system that is run by employees who hold on to hierarchy, and beriku slow turns. Substance Leaders and subordinate bureaucracy is closely related to the duties and responsibilities in carrying out the duties and functions of the organization. Implementation of the bureaucracy is the process of learning, service and served on the University of Malang Tunggadewi Tribhuwana. However, the implementation of the visionary leadership of the excellent service that has not been completely worked well. Methods of research conducted by quantitative descriptive type of research , the primary data source is amplified by means of secondary data pengmbilan questionnaire data , documents and observation , sampling techniques using purposive sampling , data analysis conducted with the data reduction , data presentation , and conclusion/verification and Likert scale. The results of the study at the University of Visionary Leadership Influence Tribhuwana Tunggadewi Malang goes well 40%, and Excellent Service a very good run with 35%. That influence good visionary leadership impact on excellent service excellent. Keywords: Visionary Leadership, Service Excellent

PROSES PELAYANAN E-KTP DALAM USAHA TERTIB ADMINISTRASI KEPENDUDUKAN Desi Andelia Baunsele; Willy Tri Hardianto
JISIP : Jurnal Ilmu Sosial dan Ilmu Politik Vol 8, No 1 (2019)
Publisher : Universitas Tribhuwana Tunggadewi

Abstract: Public service is one of the main functions of the government as an effort to fulfill the needs of the community and in the context of implementing the provisions of legislation. The service can be in the form of public’s goods and services or administrative services as the responsibility and carried out by central government agencies and regional governments. The public services are very important for the continuity of government system in Indonesia. The purpose of this study was to find out the process of e-ID (electronic identity) service at the Population and Civil Registration Office of Batu. This is a qualitative research using data collection through observation, interviews, documentation. The determination of informants was done by snowball sampling. The data analysis was done through data reduction, presentation, and verification. The results of the study is in accordance with the theory of public services and can be concluded that the procedure for e-ID service has been carried out based to the mechanism of the e-ID service system that has been determined. It is also in line with the existing regulations. The inhibiting factors found were the lack of socialization, less effective systems and procedures, and minimum utilization of service facilities. Keywords: Public services, e-ID, Abstrak: Pelayanan publik merupakan salah satu fungsi utama pemerintah sebagai upaya pemenuhan kebutuhan masyarakat maupun dalam rangka melaksanakan ketentuan peraturan Perundang-Undangan. Pelayanan tersebut dapat berupa barang publik, jasa publik maupun pelayanan administratif yang pada prinsipnya merupakan tanggung jawab dan dilaksanakan oleh instansi pemerintah pusat maupun pemerintah daerah. Pelayanan publik yang diselenggarakan sangat menentukan bagi kelangsungan sistem pemerintahan yang ada di Indonesia. Tujuan dari penelitian ini adalah untuk mengetahui proses pelayanan e-KTP pada Dinas Kependudukan dan Pencatatan Sipil Kota Batu. Jenis penelitian ini adalah kualitatif dengan menggunakan pengumpulan data melalui observasi, wawancara, dokumentasi. Penentuan informan dilakukan dengan menggunakan snowball sampling. Analisis data dilakukan melalui reduksi data, penyajian data dan verifikasi. Hasil penelitian sesuai dengan teori pelayanan publik dapat disimpulkan bahwa prosedur pelayanan e-KTP di Dinas Kependudukan dan Pencatatan Sipil Kota Batu telah terlaksana sesuai dengan mekanisme sistem pelayanan e-KTP yang sudah ditentukan. Serta telah sesuai dengan peraturan yang ada. Faktor penghambatnya adalah masih kurangnya sosialisasi, kurang efektifnya sistem dan prosedur, dan kurangnya pemanfaatan fasilitas pelayanan. Kata Kunci: Pelayanan publik, e-KTP

Strategi Pengelolaan Pariwisata di Masa Covid-19 (Studi di Wisata Taman Dolan, Desa Pandanrejo, Kota Batu) Hardianto, Willy Tri; Emelia, Emelia; Chornelia W, Roro Merry
Jurnal ilmiah Manajemen Publik dan Kebijakan Sosial Vol 5 No 1 (2021)
Publisher : Fakultas Ilmu Administrasi Universitas Dr. Soetomo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25139/jmnegara.v5i1.3144

Wabah covid-19 yang membawa pengaruh terhadap pengelolaan industri pariwisata di Kota Batu. Pandemi covid-19 ini juga luas berdampak pada kehidupan masyarakat. Dalam hal ini, salah satu sektor yang paling mendapatkan imbas dari adanya pandemi global ini yaitu, pada sektor jasa pariwisata.Salah satu pariwisata yang merasakan dampak pendemicovid-19 di Indonesia terletak di Jawa Timur, Kota Batu yang sudah lama memiliki daya tarik tersendiri dalam menarik minat wisatawan. Intisari yang ingin disampaikan adalah bagaimana proses pengelolaan pariwisata yang berada di Kota Batu di masa pandemi ini. Dalam penelitian ini menggunakan jenis penelitian kualitatif dengan pendekatan deskriptif.Strategi pengelolaan wisata taman dolan di masa covid-19 sudah baik, karena di masa covid-19 ini pihak pengelola wisata taman dolan mampu memanfaatkan kecanggihan teknologi yaitu dengan melakukan pemasaran produk wisata melalui media online. Faktor pendukungdalam pengelolaan wisata taman dolan di masa pandemi covid-19 yaitu: (1) pemberian izin dari pemerintah Kota Batu; (2) kerjasama antara pihak taman dolan dengan pemerintah Kota Batu; (3) pengawasan langsung dari tim gugus covid kota batu terhadap setiap wisatawan. Sedangkan faktor penghambat dalam pengelolaan wisata taman dolan di masa pandemicovid, diantaranya: (1) kurangannya tenaga kerja; (2) pengunjung yang tidak mematuhi protokol kesehatan; (3) ketidak tahuan orang-orang jika wisata taman dolan sudah dibuka kembali; (4) pendapatan perusahaan menurun.Ssaran bagi pihak pengelola wisata taman dolan, perlu adanya sosialisasi secara langsung ataupun melalui media sosial terkait aturanaturan yang harus dipatuhi oleh wistawan dimasa pandemi covid-19.

Fungsi e-KTP Untuk Mendukung Pemerintah Daerah Dalam Pendataan Dan Pelayanan Publik Hardianto, Willy Tri; Firdausi, Firman; Lestari, Asih Widi
JPAP: Jurnal Penelitian Administrasi Publik Vol 7 No 2 (2021): Jurnal Penelitian Administrasi Publik (JPAP)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v7i2.5704

The electronic ID card program has only been launched in the last few years. This aims at the effectiveness and efficiency of public services and minimizes illegal immigrants entering the country. In its implementation, the last few years have had many unexpected obstacles, such as cases of e-ID card corruption and lack of blanks. In this research, the aim is to know directly the function of e-KTP which in its implementation is given by one person and one database. The method used is qualitative to be able to know thoroughly. The results have been seen from this study are that the e-KTP function has actually been running but has not met the expectations of the community. Income is very much needed from improving individual personal data which is summarized in the e-KTP of each resident. Making e-KTP also plays a role in the follow-up process, namely data collection. That’s a government job and the provision of public services or public services so that an accurate and credible database can be created

Title

Found 28 Documents
Search

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Title Search

Found 28 Documents Search

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Title

Found 28 Documents
Search