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All Journal JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) JET (Journal of English Teaching) Adi Buana Jurnal Penjaminan Mutu
Hendra
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Decision Sciences, Operations Research & Management Education Other

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An Analysis of Identification of Students’ Need in Learning English at Marketing Department of SMK Negeri 1 Kolaka Suryadi, Ray; Hendra
JET ADI BUANA Vol 6 No 01 (2021): Volume 6 Number 01 April 2021
Publisher : English Education Department, Faculty of Teacher Training and Education, Universitas PGRI Adi Buana Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36456/jet.v6.n01.2021.3507

Abstract

This research is aimed to answer the problem of the research “What are the students’ needs in the Marketing Department at SMK Negeri 1 Kolaka in learning English?” This research uses a qualitative research design where the data are explained in the description form. The instruments of the research are questionnaires and interview guidelines. The participants of the research are students of the Marketing Department in the second grade in SMK Negeri 1 Kolaka. The result showed the student needs, the first is for the student's necessities who are more likely to learn speaking skills, and also for the material they wanted is online marketing material, which means that they considered their needs in the future when they enter the world of work, another thing that students’ needs in their English learning is they need a material that is appropriate to their major so that what they learn in school can be applied when they are working later, while the students’ lack is their speaking skill and also vocabulary deficiencies. Where they have no space or place to use their English skills that they have learned and for the desires of students in terms of learning English, students are more likely want to learn English by going outside. And for the learning methods that used by the teacher, students are more likely want to study in pairs or groups with their friends rather than study alone. Besides, students also want the teachers who can become facilitators and guides in the English learning process.
Urgensi Sistem Penjaminan Mutu Internal Terhadap Peningkatan Mutu Perguruan Tinggi Muh. Fitrah; Ruslan; Hendra
Jurnal Penjaminan Mutu Vol 4 No 01 (2018)
Publisher : UHN IGB Sugriwa Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (50.337 KB) | DOI: 10.25078/jpm.v4i1.400

Abstract

One of the effects of globalization is the increase of the opportunity of work but this is accompanied by the strict competition in getting job caused by globalization so the implementation system of university should continually be able to anticipate those dynamic changes that the alumnus has the high competition level. This condition underlines the urgency of system implementation of internal quality guarantee. System implementation of internal quality guarantee was made as the basis control management of the high education quality with national standard. The process of system implementation of internal quality guarantee was not far from quality, target of education implementation quality, and all documentations of quality that mus be socialized elements of academic and institution leader to implement optimally because the important values of effort from system of internal quality guarantee if the discovery gotten, was continued by planning and application of programs for future fixes. There were some crucial urgencies gotten by university in evaluation that was done by system of internal quality guarantee, university should; 1) able to identify power and weakness as the basis of arrangement of continue plan of development. 1) able to learn the opportunity to develop the quality of education, score the success of development effort, and do adaptation of programs; 3) able to know the level of performance success based on Standard, and 4) able to supply the valid report to holder of interest about progress and result-raised.
THE EFFECT OF CUSTOMER TRUST AND CUSTOMER EXPERIENCE TOWARDS REPURCHASE INTENTION IN IGOR’S BAKERY SURABAYA Felyna Taralyn; Clarissa Listya Susilo; Hendra
JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi). Vol 10 No 2 (2023): JMBI UNSRAT Volume 10 Nomor 2
Publisher : FEB Universitas Sam Ratulangi Manado

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35794/jmbi.v10i2.49823

Abstract

This research was conducted with the goal of examine and test the influence of customer trust and customer experience towards repurchase intention in Igor’s bakery. This research uses a quantitative research method and SPSS to analyze the data. Based on the data analysis that was done, it can be concluded that customer trust as well as customer experience has a partial significant influence towards repurchase intention and both customer trust and customer experience has a simultaneous influence towards repurchase intention.
Co-Authors Felyna Taralyn Muh. Fitrah Ray Suryadi, Ray Ruslan Susilo, Clarissa Listya